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Bob Johnson Kia

Rochester, NY

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109 Reviews
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3817 W Henrietta Rd

Rochester, NY

14623

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Showing 109 reviews

August 26, 2011

RUN dont walk run from this dealer, they claim to be fair in their clear price , but it all seems like a gimmick. We were going to buy a new van, until they really lowballed us on our trade in and basically More

by jbalasi
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
salesman and trade in guy
August 15, 2011

We had a good experience buying our vehicle at Dorschel. We liked how the pricing was on the vehicles which made it easier and faster to pick out vehicles that were in our price range. Phil was an easy pers More

by jonthompson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phil Meek
August 11, 2011

After Nine long years with my last vehicle it was time for a New Car. I usually hate the process of buying a car, however, the Dorshel philosophy worked like a charm for me this time around. Matt Sherma More

by JaneClose
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Sherman
August 09, 2011

We were searching for a vehicle that had unique options not normally shipped to the NY area. Tom was very honest right from the start that we may have trouble acquiring this but that he would do everything More

by Jerryand Sondra
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Ernisse, Rob Silva
July 20, 2011

Due to family circumstances, I needed to trade in and buy another car quickly. I had played phone tag with a number of dealers who were slow to respond to my requests for a specific time to visit their deale More

by CookieDee
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Sherman
July 12, 2011

I had the best experience purchasing my car through Dorschel Kia. Matt Bennett was very knowledgeable about the Kia Soul, and is still very willing to help me understand the same in's and out's about t More

by lilbadwoof
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Bennett
July 07, 2011

This was a very pleasant experiance for me. Sam did an awesome job and always keeps me informed. He is truely an asset to your company. More

by robbahb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam
June 29, 2011

Phil Meek was friendly and easy to work with. Our whole experience in purchasing our car was relaxed and pleasant. We will not hesitate to recommend Phil and Dorschel. More

by Dorschel1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phil Meek
Jun 29, 2011 -

Bob Johnson Kia responded

We appreciate you taking the time to post these encouraging words. It's great to hear that Phil and the rest of the team could make your car purchasing experience exceptional. Thank you for choosing Dorschel and we hope that you are enjoying your new vehicle. Sincerely, The Dorschel Automotive Group

June 23, 2011

We went to Dorschel Kia to trade in our leased Kia Optima that we previously leased from Dorschel Kia. We were shown each Kia model that we were interested in seeing and all options of each vehicle were expl More

by girlywifey
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phil Meek
Jun 24, 2011 -

Bob Johnson Kia responded

We appreciate you taking the time to write this review. It is great to hear that we have gained a loyal customer. We pride ourselves in taking care of each customer to the fullest extent. Feel free to contact us if you have any further questions on your vehicle. Sincerely, The Dorschel Automotive Group

June 23, 2011

I went to the dealership expecting it to be as I would assume all car dealerships to be, pushy and simply looking to make a sale. I was completely surprised when I realized that I wasn't a commission oppo More

by kwolak
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Ernisse
Jun 24, 2011 -

Bob Johnson Kia responded

Thank you for the positive feedback. It's great to hear that our team treated you with utmost respect and kindness that you deserve. We strive to provide every customer with the exceptional experience that you have received. Thank you for choosing Dorschel and we look forward to seeing you in the future. Sincerely, The Dorschel Automotive

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