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Bob Johnson Kia

Rochester, NY

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109 Reviews
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3817 W Henrietta Rd

Rochester, NY

14623

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Showing 109 reviews

June 23, 2011

I've been wanting a Kia for awhile. I've just heard great things about the quality of the cars!!!! I didn't feel like the salesman were pushy, in which most cases they are. Also, everyone at the dealershop i More

by mdesio
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin French, Art Chase, Rob Silva, Jonathan Mariotti
Jun 23, 2011 -

Bob Johnson Kia responded

Thank you for the kind words. Customer service is always our highest priority and we are ecstatic to hear that you experienced that while purchasing your vehicle. If there is anything you need in the future our hope is that you will not hesitate to let us know! Sincerely, The Dorschel Automotive Group

June 23, 2011

When I visited several dealers to purchase a new, Dorshel was the only one to offer the 'clean' price, which may not be negotiable. I felt comfortable for this kind of pricing more than negotiable one from o More

by hymin21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew Benett
Jun 23, 2011 -

Bob Johnson Kia responded

Thank you for taking the time to share your experience. It's great to hear that you were satisfied with our clean pricing and the comfortable environment that we provide to our customers. If you have any questions or concerns about your vehicle please contact us. Sincerely, The Dorschel Automotive Group

June 23, 2011

No nonsense, no pressure, clear communication, clear pricing and clear financing. Handled with integrity. This was clearly the most pleasant and straight forward car buying experience I've ever had. More

by mikecap
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mathew Sherman
Jun 23, 2011 -

Bob Johnson Kia responded

We appreciate you taking the time to post this review. We understand how important it is for our customers to trust us and it encouraging to hear that you have found this value in us. We look forward to seeing you in the future. Sincerely, The Dorschel Automotive Group

June 23, 2011

The car-buying experience at Dorschel Kia was the best I have had in over 25 years of car ownership. There was no pressure and no "my manager ..." garbage. We were able to take a solo test drive at our leis More

by Kiaowner21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Art Chase
Jun 23, 2011 -

Bob Johnson Kia responded

Thank you for the positive feedback. It is encouraging to hear that we were the dealership that exceeded your expectations after 25 years of car ownership. We hope that we can continue to be your dealership of choice in the future. Feel free to contact us if you have any questions or concerns. Sincerely, The Dorschel Automotive Group

June 23, 2011

We found that the sales approach at Dorschel was a complete change from the pressure tactics so often used at most dealerships. No trips back and forth to the "manager's" office. A more personal, co More

by easton 144
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phil
Jun 23, 2011 -

Bob Johnson Kia responded

Congratulations on the purchase of your new Sorento. Our team strives to provide every customer with the simplest possible buying experience and it is great to hear that we have succeeded with you. We hope that we can continue to serve you in the future and thank you for choosing Dorschel. Sincerely, The Dorschel Automotive Group

May 22, 2011

This experience was long and back and forth between me and my wife and we must of switched the cars we were looking at at least 10 times but shannon and kevin were great and very patient with us. They too More

by steven.brandt78
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shannon from Dorschel Toyota and Keving from Kia
May 23, 2011 -

Bob Johnson Kia responded

Steven thank you for taking the time to write this review! It means a lot that both you and your wife were given an exceptional car buying experience through Shannon and Kevin. Thank you for choosing Dorschel and we look forward to serving you now and in the future. Sincerely, The Dorschel Automotive Group

May 16, 2011

This was my first experience purchasing/leasing a new car, and Steve York was extremely accommodating throughout the whole process. He was very concerned with providing me a reliable vehicle at a comfor More

by lkubeja
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve York
May 16, 2011 -

Bob Johnson Kia responded

Congratulations on your new car! Thank you so much for the kind words. We’re glad that Steve could personalize your buying experience. Thank you for choosing Dorschel and we look forward to serving you now and into the future. Sincerely, The Dorschel Automotive Group.

September 02, 2009

After several issues with the clutch in my Kia Optima, i have given up! The transmission stays engaged, the shifter gets stuck and can not be moved into gear without turning the car off and when I lift off More

by mad47
Customer Service
Quality Of Work
Recommend Dealer
No
Employees Worked With
Several different
May 28, 2007

We were told we were approved for the used mini-van that we wanted, so we went in to Dorschel Kia, Rochester, NY, only to be directed to the Director of Finance, who had absolutely no problem whatsoever mak More

by dmbmam19
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
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