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Bob Johnson Toyota
Rochester, NY
720 Reviews
It Takes More Than Just One Happy Rochester Customer to Earn the Trust of Drivers Throughout Brighton NY, East Rochester, Greece NY and Fairport. It Takes a Dynamic Team, Just Like the One at Bob Johnson Toyota.
At Bob Johnson Toyota, we're dedicated to earning your business again and again. The first time you walk through our doors could be to browse our selection of used cars. Or, perhaps you'll stop by to trade an older model for a brand new Toyota vehicle.
Our sales staff and our auto financing team have the bar set at the top rung every time, so you can count on finding a loan or lease option that puts the Toyota Prius, Camry, Corolla, RAV4 or Tacoma of your dreams in your driveway, on your terms.
When you're ready to return to our Rochester dealership for regular car service and maintenance, we'll be ready to perform whatever work your vehicle requires. And when you're in the market for auto parts, we're ready to assist in whatever D-I-Y projects you have going on under the hood of your car.
Finally, after a few years on the road, when you're ready to start the process up again, you'll walk right back through those doors to have a few familiar faces help you out.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 720 reviews
March 12, 2022
They went above and beyond to help get me in my jeep. Chris Heininger, Roxy and Kodjo were extremely helpful. Definitely recommend working with them. Chris Heininger, Roxy and Kodjo were extremely helpful. Definitely recommend working with them. More
by Shannonlb18
Employees Worked With
Chris Heininger, Roxy and Kodjo
February 04, 2022
This is the 6th. vehicle we have purchased here. This was my first time working with salesman Kodjo Koumako. He was very knowledgeable and friendly; he was able to find me an excellent used car interest rate my first time working with salesman Kodjo Koumako. He was very knowledgeable and friendly; he was able to find me an excellent used car interest rate. The vehicle is Toyota certified giving me a 7yr. powertrain warranty. We always bring our vehicles here for service, sure it might be a little more expensive than a corner garage but at least you know it's done right with genuine Toyota parts. More
by apba316
Employees Worked With
Kodjo Koumako, Amy Keener
January 25, 2022
In the past when this dealership was Dorschel Toyota I definitely would have recommended them and did many times. Since purchased by Bob Johnson I don't believe I will be able to honestly recommend them. definitely would have recommended them and did many times. Since purchased by Bob Johnson I don't believe I will be able to honestly recommend them. I purchased 4 Toyota's from Dorschel Toyota over the past 20 years and was extremely happy with the sales and most importantly the service. Yesterday I made 4 phone calls to get someone to price snow tires and schedule an appointment for me and each time I was told "someone" would call me back and there was no one that could help me. I never received a call back and it has been 48 hours. I purchased the tires elsewhere. The greatest sales team in the world won't keep customers if the service isn't the same. Extremely disappointed. More
by noodlen1
Employees Worked With
unknown - possibly a Rick answered the phone
January 10, 2022
I have been a loyal Chevy driver for over 17 years. Just recently I had a horrible Beyond AWFUL experience at O Conner I can’t believe how wonderful and amazing Bob Johnson is they should own every sing recently I had a horrible Beyond AWFUL experience at O Conner I can’t believe how wonderful and amazing Bob Johnson is they should own every single dealership in Rochester and the surrounding areas . They’re level of quality service is excellent. And O Conner needs to be shut down More
by shelyn
Employees Worked With
Mark fugiama, jessica tanney
December 11, 2021
Our salesperson Michel was very professional and personable. She was very helpful during and after the whole purchasing process. We have purchased 7 vehicles from this dealership and have always b personable. She was very helpful during and after the whole purchasing process. We have purchased 7 vehicles from this dealership and have always been pleased with the sales & service departments. Kudos to Michel and Dorschel. More
by Val
Employees Worked With
Michel Wasserman
November 26, 2021
I have gotten my last 3 vehicles from Dorschel Toyota. The Black Friday deal that was emailed to me was total BS and a waste of my time. I filled out the online worksheet as the email wanted, but was of The Black Friday deal that was emailed to me was total BS and a waste of my time. I filled out the online worksheet as the email wanted, but was offered $1700 less when in the showroom. It was a scam designed to get me in the door. Never again More
by edc1808
Employees Worked With
Michele Wasserman, and a rude manager
