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Bob Johnson Toyota

Rochester, NY

4.5
722 Reviews
It Takes More Than Just One Happy Rochester Customer to Earn the Trust of Drivers Throughout Brighton NY, East Rochester, Greece NY and Fairport. It Takes a Dynamic Team, Just Like the One at Bob Johnson Toyota. At Bob Johnson Toyota, we're dedicated to earning your business again and again. The first time you walk through our doors could be to browse our selection of used cars. Or, perhaps you'll stop by to trade an older model for a brand new Toyota vehicle. Our sales staff and our auto financing team have the bar set at the top rung every time, so you can count on finding a loan or lease option that puts the Toyota Prius, Camry, Corolla, RAV4 or Tacoma of your dreams in your driveway, on your terms. When you're ready to return to our Rochester dealership for regular car service and maintenance, we'll be ready to perform whatever work your vehicle requires. And when you're in the market for auto parts, we're ready to assist in whatever D-I-Y projects you have going on under the hood of your car. Finally, after a few years on the road, when you're ready to start the process up again, you'll walk right back through those doors to have a few familiar faces help you out.
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3399 W. Henrietta Rd.

Rochester, NY

14623

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Showing 722 reviews

November 28, 2021

Love my new (used) vehicle. The service was great and everyone was so kind. Thank you again !! More

by brenda9061
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
jessica tanney
November 26, 2021

I have gotten my last 3 vehicles from Dorschel Toyota. The Black Friday deal that was emailed to me was total BS and a waste of my time. I filled out the online worksheet as the email wanted, but was of More

by edc1808
Recommend Dealer
No
Employees Worked With
Michele Wasserman, and a rude manager
August 28, 2021

We saw on their website a car we liked. Stopped in and met Mark Fujimura. Loved dealing with him. Will definitely go back as long as he is there More

by scottmalone64
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark F.
August 25, 2021

Got an oil change for 185$, mecanic decided to change cabin and engine filter( that I just replaced a week ago) without asking me, ignoring the front end noise I mentioned( clearly a loud bearing ), took More

by elmoujiadil
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
jessica tanney
June 09, 2021

Getting a tire rotation? Or an oil change? Be prepared to wait over an hour and 15 minutes EVERY time! It would be nice if they let you know beforehand. This is the third time and will definitely be my las More

by Kkfritz5171
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
3 different ones
May 04, 2021

Purchased a car back in September before I purchased the car I asked then could they fix the breaks before I picked up the car nothing was fixed my sales rep told me the car should’ve never passed inspectio More

by Alexdabossdon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Justin/Shawn
February 16, 2021

I first started dealing with Dorschel in 1996 when it was a Buick dealership, That was before the days of their Clear, Simple, Different policy that I have enjoyed with the last 3 Tundra’s purchased there. N More

by DickG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Fujimura
January 12, 2021

I purchased a Sienna in 2009 from Dorschel and had the best experience with Dorschel and the Sienna, so I decided to try again. My experience this time started a bit rocky, with a salesman that is no long More

by jk93
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Montalbano
December 18, 2020

This was my first Toyota. Rusty Carr and Bryon Triglianos made the buying experience very pleasant. Bryon provided great detailed information about the vehicle. He made an extra effort to find a vehicle that More

by bsandy31
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rusty Carr and Bryon Triglianos
December 15, 2020

We are first time Dorschel customers, coming from eastern long island. It was a breath of fresh air dealing with such a professional group of people. Our experience was shockingly pain free, trading one ve More

by santora231
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
lilly, kodjo,jeanluc
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