Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Bob Johnson Toyota
Rochester, NY
728 Reviews
It Takes More Than Just One Happy Rochester Customer to Earn the Trust of Drivers Throughout Brighton NY, East Rochester, Greece NY and Fairport. It Takes a Dynamic Team, Just Like the One at Bob Johnson Toyota.
At Bob Johnson Toyota, we're dedicated to earning your business again and again. The first time you walk through our doors could be to browse our selection of used cars. Or, perhaps you'll stop by to trade an older model for a brand new Toyota vehicle.
Our sales staff and our auto financing team have the bar set at the top rung every time, so you can count on finding a loan or lease option that puts the Toyota Prius, Camry, Corolla, RAV4 or Tacoma of your dreams in your driveway, on your terms.
When you're ready to return to our Rochester dealership for regular car service and maintenance, we'll be ready to perform whatever work your vehicle requires. And when you're in the market for auto parts, we're ready to assist in whatever D-I-Y projects you have going on under the hood of your car.
Finally, after a few years on the road, when you're ready to start the process up again, you'll walk right back through those doors to have a few familiar faces help you out.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 728 reviews
June 04, 2020
Customer Service They were very helpful, the only downfall was I was there 3hours to sign my deal. Sure this is not normal due to distancing and I was a last minute bu They were very helpful, the only downfall was I was there 3hours to sign my deal. Sure this is not normal due to distancing and I was a last minute buy. More
by john.pillig
Employees Worked With
overall experience
June 02, 2020
Outstanding service for many years.Recently bought my second new vehicle..referred my daughter earlier this year for hers.5 stars to Todd,Joe & last one was Mike years ago. Always found everyone wonder second new vehicle..referred my daughter earlier this year for hers.5 stars to Todd,Joe & last one was Mike years ago. Always found everyone wonderful ,from first to last contact on every visit ! More
by Mpamukcoglu.
Employees Worked With
Todd Thomas,Joe Roides ,Mike Petersonn
June 01, 2020
Excellent experience getting my first truck. Professional staff. Courteous and helpful. They have my business in the future. They even made the experience simple and safe during COVID19. staff. Courteous and helpful. They have my business in the future. They even made the experience simple and safe during COVID19. More
by Dankianne
Employees Worked With
Frank, Jodi
May 30, 2020
Good experience Very accommodating, considering the situation.that the time we were in. Nice vehicle, I thought a fair price.. Good selection. Thanks for the trade-in Very accommodating, considering the situation.that the time we were in. Nice vehicle, I thought a fair price.. Good selection. Thanks for the trade-in value. More
by Uswu54370
Employees Worked With
Scott Schlonski
May 24, 2020
Great customer service.Great sales rep.Manager was very Great customer service. Great sales rep. Manager was very kind and courteous. No pressure sales. Will send friends and family to shop there. Great customer service. Great sales rep. Manager was very kind and courteous. No pressure sales. Will send friends and family to shop there. We will buy again 😊😊😊 More
by 300
Employees Worked With
Jennifer Kenny
March 23, 2020
They had my rav4 in ny, and I’m in pa I’ve been looking for the rav4 limited hybrid equipped the way I want it for about three months. Saw Dorschel had it when I checked area inventory. M I’ve been looking for the rav4 limited hybrid equipped the way I want it for about three months. Saw Dorschel had it when I checked area inventory. Made an appointment to drive it. Was treated extremely well. Even though I’m from out of state. I live in Wellsboro, PA and drove to Rochester to buy the rav4 I wanted. Dorschel doesn’t do the negotiating price thing. That surprised me. After researching what I should pay I went ready to negotiate. They looked at my trade in. Dorschel offered a price that was almost identical to the opening offer I had calculated. Even tho the corona virus did not allow them to extend all the courtesies normally offered, they made me feel welcome. Hope your experience with Dorschel is as pleasant as mine. Billy More
by Bjl1146
Employees Worked With
Jennifer, Amy, others made sure I had all my things out of trade in, others helped as needed. I was surprised taht they really work well together.
March 06, 2020
I had a good experience with Dorschel Mo bishi is great very good man. He helped me get a good car, and Iam very happy. I would definitely recommend this place to anyone looking to get a car. Thank you so very good man. He helped me get a good car, and Iam very happy. I would definitely recommend this place to anyone looking to get a car. Thank you so much. More
by Lmundia
Employees Worked With
Mo bishi
March 05, 2020
The excellent, detailed service and attentive care that I received from salesman,Mark Fujimura, makes the car buying process painless, informed and efficient. Thank you again. received from salesman,Mark Fujimura, makes the car buying process painless, informed and efficient. Thank you again. More
by kimfrarey
Employees Worked With
Mark Fujimura
March 01, 2020
Greg was knowledgeable, friendly, and was not overly aggressive in the sale. He didn't push the extra packages which was very appreciated! Great experience overall. aggressive in the sale. He didn't push the extra packages which was very appreciated! Great experience overall. More
by tstable3
Employees Worked With
Gregory Palmer
February 28, 2020
Rav-4. Randy answered all my questions and understood what I was looking for in a vehicle. He delivered the vehicle when promised and took the time to go ov Randy answered all my questions and understood what I was looking for in a vehicle. He delivered the vehicle when promised and took the time to go over all the pertinent electronics in my Rav 4. He offered to go over anything on a future day if needed. I liked that. Not disregarding the customer after the sale is complete. Thanks Randy! More
by LVP
Employees Worked With
Randy Scott
