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Bob Johnson Toyota
Rochester, NY
720 Reviews
It Takes More Than Just One Happy Rochester Customer to Earn the Trust of Drivers Throughout Brighton NY, East Rochester, Greece NY and Fairport. It Takes a Dynamic Team, Just Like the One at Bob Johnson Toyota.
At Bob Johnson Toyota, we're dedicated to earning your business again and again. The first time you walk through our doors could be to browse our selection of used cars. Or, perhaps you'll stop by to trade an older model for a brand new Toyota vehicle.
Our sales staff and our auto financing team have the bar set at the top rung every time, so you can count on finding a loan or lease option that puts the Toyota Prius, Camry, Corolla, RAV4 or Tacoma of your dreams in your driveway, on your terms.
When you're ready to return to our Rochester dealership for regular car service and maintenance, we'll be ready to perform whatever work your vehicle requires. And when you're in the market for auto parts, we're ready to assist in whatever D-I-Y projects you have going on under the hood of your car.
Finally, after a few years on the road, when you're ready to start the process up again, you'll walk right back through those doors to have a few familiar faces help you out.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 720 reviews
February 03, 2016
Dorschel is reliable dealership. Just got my new car from Dorschel. Everything goes well. Agent Jason is really a kind man. He introduced all the explicit rules, terms and services to Just got my new car from Dorschel. Everything goes well. Agent Jason is really a kind man. He introduced all the explicit rules, terms and services to me, which helped me a lot. More
by Xinyang Li
Employees Worked With
Jason, Zaka
February 03, 2016
Happy and Satisfied I think did the right thing going to dorschel rather than to any of the dealer. Though I bought a used car, it is worth every dollar invested. Thanks I think did the right thing going to dorschel rather than to any of the dealer. Though I bought a used car, it is worth every dollar invested. Thanks Dorschel and a big high five to Don Beuerlein who helped me through the entire process. More
by apoorv2110
Employees Worked With
Don Beuerlein
February 02, 2016
Review I think It was a good experience and the employees were very helpful through emails when I was unable to come in into the store and in person. Overall I think It was a good experience and the employees were very helpful through emails when I was unable to come in into the store and in person. Overall had a pleasant experience. More
by ashrafwan
Employees Worked With
Zaka Ansari
February 01, 2016
Awesome Y'all are great thank you for all your help you made it an awesome experience My highlander is absolutely wonderful and your people were great I was Y'all are great thank you for all your help you made it an awesome experience My highlander is absolutely wonderful and your people were great I wasn't sure I would qualify but they made it happen yeah More
by Joe Fitch
Employees Worked With
Salesman ben
February 01, 2016
Review Had a great experience working with Joe. He was very helpful with guiding through the leasing process and answering any and all questions throughout. Had a great experience working with Joe. He was very helpful with guiding through the leasing process and answering any and all questions throughout. Overall experience was great. More
by smitch13
Employees Worked With
Joe Roides
February 01, 2016
Shopping for new Sienna First time in 45 years of car buying that we had a hassle-free experience. Mike was a great salesman - no hidden costs - no surprises when the deal First time in 45 years of car buying that we had a hassle-free experience. Mike was a great salesman - no hidden costs - no surprises when the deal was complete. More
by Sienna 2115
Employees Worked With
Mike Peterson
January 29, 2016
Great experience I was new to the country and Frank Montalbano made my purchase experience so easy! He guided me through the processes of finance application, purch I was new to the country and Frank Montalbano made my purchase experience so easy! He guided me through the processes of finance application, purchasing an insurance and leasing a car - which were all new to me! I would definitely recommend Frank to my friends and colleagues. More
by Bhavana
Employees Worked With
Frank Montalbano
January 28, 2016
$2000 gear box NOT COVERED ONE WEEK AFTER PURCHASE !!! The buying experience was ok at Dorschel. The reason for the negative review is that one week after the purchase of the 2011 Ford Fusion AWD, the gear The buying experience was ok at Dorschel. The reason for the negative review is that one week after the purchase of the 2011 Ford Fusion AWD, the gear box broke, and they will not honor the 30-day drivability clause that is mandated by New York State. This repair will cost we $2000.00. Thanks for the customer service Dorschel, you deserve an NO STAR RATING. There is a commercial commerce clause that they have to adhere to according to the New York State Department of Commerce. : ) Google it. More
by mandone
Employees Worked With
Manager BOB
January 26, 2016
purchasing a new vehicle The information was concise and honest. Your representative was very attentive and personal, Meagan Farmer was able to guide us through the purchasin The information was concise and honest. Your representative was very attentive and personal, Meagan Farmer was able to guide us through the purchasing process and provided after purchase care as well. More
by Milligan
Employees Worked With
Meagan Farmer
January 25, 2016
Great Experience! From the moment I walked in until I left with my car the next day the experience was great. My salesman was very helpful and advised without being pus From the moment I walked in until I left with my car the next day the experience was great. My salesman was very helpful and advised without being pushy. Frank spent a lot of time with me deciding the right car for me. I am thrilled with my new RAV 4 limited edition! This is not the first car I've purchased at Dorschel and it won't be the last. More
by lbro
Employees Worked With
Frank Gattellaro
