Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Bob Johnson Toyota
Rochester, NY
677 Reviews
It Takes More Than Just One Happy Rochester Customer to Earn the Trust of Drivers Throughout Brighton NY, East Rochester, Greece NY and Fairport. It Takes a Dynamic Team, Just Like the One at Bob Johnson Toyota.
At Bob Johnson Toyota, we're dedicated to earning your business again and again. The first time you walk through our doors could be to browse our selection of used cars. Or, perhaps you'll stop by to trade an older model for a brand new Toyota vehicle.
Our sales staff and our auto financing team have the bar set at the top rung every time, so you can count on finding a loan or lease option that puts the Toyota Prius, Camry, Corolla, RAV4 or Tacoma of your dreams in your driveway, on your terms.
When you're ready to return to our Rochester dealership for regular car service and maintenance, we'll be ready to perform whatever work your vehicle requires. And when you're in the market for auto parts, we're ready to assist in whatever D-I-Y projects you have going on under the hood of your car.
Finally, after a few years on the road, when you're ready to start the process up again, you'll walk right back through those doors to have a few familiar faces help you out.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 677 reviews
March 23, 2023
The sale of the "new to me car" went great. Now we have follow-up... I have called and left 2 messages regarding my registration and I have not heard back from Bob Johnson. I purchased the car Now we have follow-up... I have called and left 2 messages regarding my registration and I have not heard back from Bob Johnson. I purchased the car the last week of February and I have not received my registration. I am getting slightly nervous because my temporary registration expires a little over 2 weeks. Who can I contact to get this resolved? My next call is the DMV and I wonder if I will get refunded what I paid the dealer? More
by lanajenniferm
Employees Worked With
Helpful February 20, 2023
Yehuda Shapira was very helpful in helping me select a car that fir my needs. Additionally, he did not apply any of the high-pressure methods I used to experience at other dealers. car that fir my needs. Additionally, he did not apply any of the high-pressure methods I used to experience at other dealers. More
by Screen name
Employees Worked With
February 18, 2023
We worked with Salesman Mark Fujimura. Excellent service and professionalism. Highly recommend Mark if you’re in the market for a Toyota! Excellent service and professionalism. Highly recommend Mark if you’re in the market for a Toyota! More
by therealdiehls45
Employees Worked With
Mark Fujimura
January 10, 2023
A clean, well organized showroom with lots of activity. All staff member encountered were friendly and helpful. Information was readily provided, and, all in all, it was a very positive buying experience. All staff member encountered were friendly and helpful. Information was readily provided, and, all in all, it was a very positive buying experience. Unlike some other Toyota dealers I have visited, Bob Johnson was friendly, helpful and positive! More
by rondon42
December 07, 2022
Chris Kenney was helpful in locating and helping us choose a vehicle and facilitating the transaction with a minimal amount hassle. He was professional, courteous and responsive. I intend to buy ag choose a vehicle and facilitating the transaction with a minimal amount hassle. He was professional, courteous and responsive. I intend to buy again as soon as I am able. More
by TomG
Employees Worked With
Christopher Kenney
November 08, 2022
Frank Gattellaro was very helpful and prompt in getting the 2022 Venza I ordered. I will recommend it to family and friends. the 2022 Venza I ordered. I will recommend it to family and friends. More
by farruggia
August 11, 2022
Mark Fujimara has been my salesperson for my last 4 Toyota RAV leases.. he has always been honest and thorough with all the transactions.. just purchased my last leased RAV and he was again very helpf Toyota RAV leases.. he has always been honest and thorough with all the transactions.. just purchased my last leased RAV and he was again very helpful with the decision to purchase.. More
by vfollaco
Employees Worked With
Fujimara, Mark
July 20, 2022
Did not have a great experience when picking up car as was not ready paperwork wasn’t correct & had my down payment more than I had said. Frustrating was not ready paperwork wasn’t correct & had my down payment more than I had said. Frustrating More
by blhoran11
Employees Worked With
