Bob Johnson Toyota
Rochester, NY
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Professional yet friendly Frank G. provides very good customer service. He listens to your needs and helps to find the right vehicle that best suits your needs. He provides exc Frank G. provides very good customer service. He listens to your needs and helps to find the right vehicle that best suits your needs. He provides excellent followup as needed. Our particular requirements were for two vehicles, one leased, one purchased...a unique situation. We would certainly work with Frank again in the future. This was not our first experience with the dealership and returned as loyal customers! More
Love my van, love my dealership. Working with Meghan Garafalo, Sales and Leasing Consultant and Patrick Velton, Service Consultant, was informative and a very relaxed, no pressure ex Working with Meghan Garafalo, Sales and Leasing Consultant and Patrick Velton, Service Consultant, was informative and a very relaxed, no pressure experience. I did shop around and found Dorschel to be friendly and competitive. More
Excellent Experience We shopped the internet for the best price on 2 vehicles for a couple of months, and Dorschel was the best by far. I set an appointment to test drive We shopped the internet for the best price on 2 vehicles for a couple of months, and Dorschel was the best by far. I set an appointment to test drive 2 vehicles. We arrived at the dealership at 9:30 in the morning, and drove home the same day with a new RAV4 and Tacoma. We worked one person from start to finish (Zaka Ansari). He was friendly and professional, and I would send family members to work with him. More
New Sienna Our salesperson was informative, patient, helpful. Everyone from the greeter to the salespersons's supervisor was friendly and helpful. I love the c Our salesperson was informative, patient, helpful. Everyone from the greeter to the salespersons's supervisor was friendly and helpful. I love the car and would definitely go back to the dealership and the salesperson. More
New Camry I had an excellent experience buying my new car from Dorschel. I do not like the whole game playing aspect of buying a new car. None of that at Dors I had an excellent experience buying my new car from Dorschel. I do not like the whole game playing aspect of buying a new car. None of that at Dorschel. I was told up front the price the car would cost, and as I thought it was a fair price I purchased the car. No back and forth, or let me go speak with the sales manager. No upselling things that I did not need. I was a pleasure buying a car from Dorschel. More
Best Salesman Ever Frank Gattellaro made this the best car buying experience. We purchased the car on Friday afternoon and realized late Friday evening that we had left Frank Gattellaro made this the best car buying experience. We purchased the car on Friday afternoon and realized late Friday evening that we had left our copy of the Purchase Recap on his desk. I e-mailed him and he got right back to me and said he would e-mail me a copy on Saturday morning. Sure enough just before 9:00 am on Saturday he sent me my copy. Then on Sunday we decided we wanted to change how the car was registered so I e-mailed him again, he called me on his day off to discuss it and again said he would handle it when he got to work on Monday morning. More
Excellent customer service! I had a great experience! Ryan was friendly, professional, and very knowledgable. I would happily buy my next vehicle here. I would highly recommend w I had a great experience! Ryan was friendly, professional, and very knowledgable. I would happily buy my next vehicle here. I would highly recommend working with Dorschel. More
Will Return! Superior sales experience! Would absolutely work with sales rep again! A+++ customer service. No complaints to be had. I look forward to referring fam Superior sales experience! Would absolutely work with sales rep again! A+++ customer service. No complaints to be had. I look forward to referring family and friends on over More
No Hassle-Great deal! Frank Montalbano is exceptional to work with! It is a rare pleasure purchasing with such a good listener and honest man! This was teh 2nd vehicle tha Frank Montalbano is exceptional to work with! It is a rare pleasure purchasing with such a good listener and honest man! This was teh 2nd vehicle that we have purchased from Frank and we will definitely go back to him again! More
Efficient, eager, open With the exception of a miscue on financing quotes (that almost had me doubting their integrity) the overall experience was enjoyable, efficient and e With the exception of a miscue on financing quotes (that almost had me doubting their integrity) the overall experience was enjoyable, efficient and easy. I found the folks at Dorshell more down-to-earth, business-like and straight-forward than I have typically experienced. That made it a good experience. My sales rep, Ben, was eager, energetic and likeable. He was also very professional and capable in his dealing with my directness and my questions. Good people. Also felt I ended with a good deal without any surprises. More


