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Bob Johnson Toyota
Rochester, NY
720 Reviews
It Takes More Than Just One Happy Rochester Customer to Earn the Trust of Drivers Throughout Brighton NY, East Rochester, Greece NY and Fairport. It Takes a Dynamic Team, Just Like the One at Bob Johnson Toyota.
At Bob Johnson Toyota, we're dedicated to earning your business again and again. The first time you walk through our doors could be to browse our selection of used cars. Or, perhaps you'll stop by to trade an older model for a brand new Toyota vehicle.
Our sales staff and our auto financing team have the bar set at the top rung every time, so you can count on finding a loan or lease option that puts the Toyota Prius, Camry, Corolla, RAV4 or Tacoma of your dreams in your driveway, on your terms.
When you're ready to return to our Rochester dealership for regular car service and maintenance, we'll be ready to perform whatever work your vehicle requires. And when you're in the market for auto parts, we're ready to assist in whatever D-I-Y projects you have going on under the hood of your car.
Finally, after a few years on the road, when you're ready to start the process up again, you'll walk right back through those doors to have a few familiar faces help you out.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 720 reviews
August 17, 2015
Helpful. Friendly. Low keyed. Knowledgeable. Competent Meghan is a peach and a credit to Dorschel. Dorschel was easy to work with. Feel like I got a fair price for my trade and my new vehicle. Meghan is a peach and a credit to Dorschel. Dorschel was easy to work with. Feel like I got a fair price for my trade and my new vehicle. More
by george
Employees Worked With
Meghan Garofalo
August 14, 2015
Easy and straight forward Thank you Warren Meeks and Frank Gattallaro for making my new car purchase experience so nice, easy and fun. I look forward to doing this again in 3 Thank you Warren Meeks and Frank Gattallaro for making my new car purchase experience so nice, easy and fun. I look forward to doing this again in 3 years. More
by Ruby Red
Employees Worked With
Warren Meeks, Jr. Frank Gattallaro and Mark
August 13, 2015
Amazing This was by far the best experience that i have buy a car. I will definally recomment it to friends and family. Matthew thanks again. This was by far the best experience that i have buy a car. I will definally recomment it to friends and family. Matthew thanks again. More
by dennischinchilla
Employees Worked With
Mathew Camiolo
August 11, 2015
Fast, simple and smooth. Went in with a 3 year old vehicle. Received a fair trade and leased a new vehicle for $75.00 less per month. Simple. Had the car sent from another Went in with a 3 year old vehicle. Received a fair trade and leased a new vehicle for $75.00 less per month. Simple. Had the car sent from another dealer in 1 day. Signed the papers and drove home the next day. Great purchasing experience! More
by Johnnyc
Employees Worked With
Frank Gattellaro
August 11, 2015
Straight shooters Bishi and Mike made us feel comfortable from the start. We are very happy with our our new vehicle. I will not hesitate to recommend Dorschel to oth Bishi and Mike made us feel comfortable from the start. We are very happy with our our new vehicle. I will not hesitate to recommend Dorschel to others. More
by mjg
Employees Worked With
Bishi, Mike
August 10, 2015
Fast service your sales man Mr.Peterson was so help full and fast service with the one person you deal with know make it easer and faster dealing with one person your sales man Mr.Peterson was so help full and fast service with the one person you deal with know make it easer and faster dealing with one person. . More
by jim 1
Employees Worked With
Mike Peterson
August 10, 2015
Frustrating Car Buying Experience I originally worked with a salesperson that I found to be respectful, patient and nice. I went back after a few weeks to meet with her again only to I originally worked with a salesperson that I found to be respectful, patient and nice. I went back after a few weeks to meet with her again only to show up on her day off. So, i met with a different sales agent. I told him that I only wanted to test drive the car because I had full intentions of only working with my original female sales agent. It also happened to be the last day of the month. Well, that turned out to be disastrous. I have learned NEVER to visit a car dealership on the last day of the month. The salesperson was so pushy, aggressive and rude to get me to buy a car. He almost ruined the deal and gave me a very bitter taste in my mouth for that dealership. I had to speak at great length with the manager and against my better judgement I went back to the dealership. I was told I would get an extra hundred dollar for my trade in value, which I never got. I was also told by the manager that he would buy us a gift card for our horrible experience. To date, I haven't gotten that either. I honestly don't know if I would ever go back. Although they pride themselves on not having pushy, commissioned sales people, that is exactly what I got! I got a pushy, rude, aggressive sales person who may not have been working off of commission, but he certainly wanted to get his sales points up by the end of the month and left me in tears in the process. More
by 1234Car
Employees Worked With
Megan and Matt-Also spoke with Russ Car
August 07, 2015
Love our Toyota , this is our 4th one! Love Joe Pardi, went above and beyond and wasn't just some pushy salesman. He needs a raise! Total asset to the company! Would come here again! Love Joe Pardi, went above and beyond and wasn't just some pushy salesman. He needs a raise! Total asset to the company! Would come here again! More
by Barda
Employees Worked With
Joe Pardi
August 07, 2015
Tiffany's experience Curtis provided fantastic customer service and made me feel like a valued customer! I was never pressured into a car. The showroom and service departm Curtis provided fantastic customer service and made me feel like a valued customer! I was never pressured into a car. The showroom and service department was immaculate. More
by missdooly
Employees Worked With
Curtis Williams
August 07, 2015
Excellent Experience Fast and direct process with helpful people. Excellent people and a great product at a fair price. The complete process was handled quickly and every Fast and direct process with helpful people. Excellent people and a great product at a fair price. The complete process was handled quickly and everyone was pleasant. More
by Shuler, james94
Employees Worked With
Frank Gattellaro
