Bob Johnson Toyota

I got an amazing price with absolutely no pressure. Ian was very thorough and extremely patient and understanding, laying out all the options in front of me, including backing out at any time. He was espec was very thorough and extremely patient and understanding, laying out all the options in front of me, including backing out at any time. He was especially patient in changing the car I wanted at the last minute without hesitation. All in all, a superb experience. I highly highly recommend Dorschel Toyota and specifically, Ian Lewert. More

This past weekend my wife and I decided to replace her car. Saturday we spent about 4.5 hours at another dealer. It was the typical "car sales" experience, and the payments were far too high on the Rav4 car. Saturday we spent about 4.5 hours at another dealer. It was the typical "car sales" experience, and the payments were far too high on the Rav4 we decided on, which they had priced at sticker. They also lowballed us on the trade in. The whole experience was very stressful and exhausting. Sunday we go on line to see what Dorschel has on the recommendation of a few friends. We find a similarly equipped brand new Rav4 for $1500 LESS than the competition (and $2500 under sticker), and this one had four wheel drive too. I send an email about the car we want, and Robert called me within an hour. At 4:30 pm on a Sunday no less! Impressed with what the price and the communication, I decided to go there on Monday. I drive the Rav since I hadn't already. Then they evaluated the car we were trading in. I got to ride with the appraiser (at the other dealer, it was a faceless anonymous person). When he noticed problems I explained them and told him I would gladly fix them before bringing it back if needed. He said that wasn't really needed on a car that was going to auction. He even answered a bunch of questions I had about my other car and trade in. They ended up giving us A LOT more for the trade in, a figure based on actual numbers from comparable cars sold at auction, not bull pulled out of thin air. And the whole thing was very laid back and had zero pressure. They show you their prices online (imagine that - no fighting over price). And they should - their prices are than anyone else. The whole thing (from first handshake to driving off the lot) took less time than we spent just LOOKING at the other dealer. Dorschel has won a permanent customer. They really were clear, simple and different compared to the competition who was muddy, confusing, and typical. More

My experience with Dorschel, and Gene Clancy in particular was fantastic. He aked me what I wanted to purchase, and what monthly payment I could afford. He then went out and found the perfect fit f particular was fantastic. He aked me what I wanted to purchase, and what monthly payment I could afford. He then went out and found the perfect fit for me in the parameters described. I could not ask for more. He bent over backwards to make sure I had a pleasant buying experience and really took what is usually a stressful period of one's life (buying a used car) and made it carefree. I was assured all would be well by his confidence, and he delivered what he promised! More

I am NOT a fan of car shopping and I am NOT a fan of spending more than $15,000 on a car, so I am not exactly the kind of customer you look forward to serving. We had planned on (next year) trading in b spending more than $15,000 on a car, so I am not exactly the kind of customer you look forward to serving. We had planned on (next year) trading in both of our cars, a small compact car and a big SUV for new ones next year after my wife started her new job (she's in school). However, our big car died on us, and we needed to push up on the purchases. We traded in a Expedition and were going to get another compact car - but Ian showed us lots of options that seemed to be more affordable than I had thought, so we went ahead and bought a van and will wait on the small car to the end. In any case, we had two kids running around the dealer, we had a bucnh of schedules and information to coordinate, and he handled it patiently and with aplomb, even as I know he was tired and working beyond his hours. He was honest, easy to work with, and seemed to be patient with me, which is not easy to do. In any case, you should know that he works hard, and that he demonstrates the importance of customer service to you. Our only time to shop was on a Sunday, and Dorschel was one of the few businesses open then - I would not shop at a company that wasn't open. Further, I selected a toyota because of its price, quality and reputation, but also because is has received no bailout from the US government, and because others stand behind that product as well. I could say more, but I think you get the point. Well done - it's nice to see a firm committed to top notch service, and I hope the workers are rewarded for delivering it. We plan on recommending Dorschel and will be looking to purchase our compact car there in the near future when our situation calls for it. Many thanks, Mike Rizzo More

Steve was friendly, knowledgeable and, this being our first new car buy in quite some time, very patient with our questions. Financing paperwork went quickly and without a hitch. Would definitely recomme first new car buy in quite some time, very patient with our questions. Financing paperwork went quickly and without a hitch. Would definitely recommend Dorschel and in particular, Steve, again. More

Steve obviously knows a lot about cars and the car business. He was very knowledgeable about the vehicle itself, and he was extremely efficient in conducting the trade-in quote/transaction (which is k business. He was very knowledgeable about the vehicle itself, and he was extremely efficient in conducting the trade-in quote/transaction (which is key to a good deal, if you ask me). When the vehicle I wanted wasn't on the lot, Steve worked tirelessly to find the one I wanted. And he remained very pleasant during my multiple phone calls asking last-minute questions and the status of finding "my" car. Steve is a great person to work with - and he takes away the pain of buying a new car. I had the best car-buying experience so far! Thanks Steve. More

Good experience. There was no pressure in making the sale. Been driving the Toyota Carolla for about 2 weeks or so now and haven't had any problems with it. Shawn was great to work with and I would go b sale. Been driving the Toyota Carolla for about 2 weeks or so now and haven't had any problems with it. Shawn was great to work with and I would go back to the Dorschel dealership when I need a new car. More

Stephen was terrific to work with ---we felt no pressure, he answered all of our questions and was pleasant. We just bought another car about 3 months ago and our experience with this dealership and salespe he answered all of our questions and was pleasant. We just bought another car about 3 months ago and our experience with this dealership and salesperson was SO much better! Thank you for helping me enjoy the car buying experience rather than hate it! More

I was an easy buy. The car I wanted for the price I was I was an easy buy. The car I wanted for the price I was ready to pay was on the lot. Even though the dealer was extremely busy when I was there I I was an easy buy. The car I wanted for the price I was ready to pay was on the lot. Even though the dealer was extremely busy when I was there I never felt forgotten or ignored. The sales person, Steve(?) York, was very professional and great to work with. More

I contacted Mr. York regarding buying a new Tundra from Dorschel, which has been my dealer of choice for a few years. I met Mr. York through friends and was advised that he was excellent to deal with. Af Dorschel, which has been my dealer of choice for a few years. I met Mr. York through friends and was advised that he was excellent to deal with. After calling Mr. York, I received a response from him within 5 minutes. I described the vehicle I wanted and on the same day he responded with what I considered an exact match. He laid out the perameters of the financial arrangements, the possible extras I could receive and also the amount of trade in my old truck would be worth. Upon further negotiations I found that I received a great deal - more than I thought I would get. Mr. York was very knowledgable pertaining to the vehicle and called upon other people to help me with some options that I thought I might need. It's very unusual to deal with a sales person who is not pushy or trying to hustle you. I greatly appreciated Mr. York's professionalism and even after the sale I had some questions, and he responded quickly to my needs. More