Bob Johnson Toyota

Bought our last two vehicles there. Won’t go back. Waited three hours for an inspection. They came out with all these little things that had to be fixed or cleaned. $195 in labor. And I Won’t go back. Waited three hours for an inspection. They came out with all these little things that had to be fixed or cleaned. $195 in labor. And I only waited one hour after I approve the work. $75 in parts. They said they were doing a car wash but didn’t I went back and asked them to do it. When I got home I found out a cracked piece from my wheel well missing probably from the car wash. Called there twice asking for them to get back to me and maybe look for the part. No one has called . More

We just bought a new 2024 Sienna from Bob Johnson Toyota. This is our third Toyota van. I've never experienced a car dealer where the staff knew so little about what they sell. Or really cared. The experienc This is our third Toyota van. I've never experienced a car dealer where the staff knew so little about what they sell. Or really cared. The experience was sub-par from when we ordered it six months ago to the recent delivery. The salesman had little time to answer or find correct answers to our questions, and made things up that he expected us to believe. It was clear that they didn't really care, and they made it obvious that they could always sell Siennas regardless of customer satisfaction. Delivery was limited to taking our money, handing over the keys, and waving good bye. We had a few questions about features, which they didn't have answers for. We Googled for answers, and had to inform them what we found on other dealer web sites - very pitiful. There are other dealers in town that we should have gone with. We certainly won't return to this dealer for service. More

Great people Great service Great help in buying my lease Hassle free & not a waste of time lease Hassle free & not a waste of time More

I was very pleased with my purchase. We wanted a Venza Limited and they got it fairly quickly! Rick and his team were very professional and courteous. When we picked up the car they took We wanted a Venza Limited and they got it fairly quickly! Rick and his team were very professional and courteous. When we picked up the car they took the time to review how everything worked. More

Service Advisor Mike T and tech Mike I were incredibly knowledgeable, honest, and helpful in regards to my 2014 Toyota Camry service yesterday. I will trust them with all my future Toyota service needs. T knowledgeable, honest, and helpful in regards to my 2014 Toyota Camry service yesterday. I will trust them with all my future Toyota service needs. Thank you so much for your time and hard work! More

Everyone at the dealership was extremely polite and professional. The building offices and restrooms were immaculate. I felt so comfortable so safe and so at ease. professional. The building offices and restrooms were immaculate. I felt so comfortable so safe and so at ease. More

Took my 2021 4Runner (19800 miles)in for the final “Toyota Care” service and oil change. Service advisor suggested I get it inspected and I said okay, bad choice. A different advisor came to discuss w “Toyota Care” service and oil change. Service advisor suggested I get it inspected and I said okay, bad choice. A different advisor came to discuss what they said needed to be done to pass inspection. He said the rear brakes were corroded (due to Rochester environment) and needed to be disassembled, cleaned and reassembled ~$165, wiper refills @$36 (which were torn) needed cabin air filter @ $78, engine air filter @~$46, I declined all service paid the $21 inspection. If I had trusted them my bill would have been $416 included plugging on tire but not fixing a rim leak on another tire. Took my vehicle to my mechanic who inspected the brakes and found them to be in like new condition and it passed inspection (I replaced wiper inserts). They were astonished that a Toyota dealer service center would not pass the brake system. It’s sad that a Toyota certified service center would fabricate a lie to make few bucks. I will not use Bob Johnson or recommend them for any service work on any vehicle. Avoid this service center. More

My vehicle was in yesterday for annual inspection which was accomplished quickly and professionally. When I got home, I noticed on the paper work, was mentioned a courtesy top off of fluids, air pressur was accomplished quickly and professionally. When I got home, I noticed on the paper work, was mentioned a courtesy top off of fluids, air pressure, and wash. The vehicle was certainly not washed, and since that was not accomplished, I have doubts the other items were completed as well. I understand it would have been complimentary, however, if the service is not done, it really should not be stated as so. More

Clean dealership, great salesman, very helpful tech. Buying my new car was easy and plain less Buying my new car was easy and plain less More

This was my second time working with Kevin Figueroa and both times he was very helpful. From my previous purchase in 2021 to finding the 2023 that I wanted and keeping me informed of the prosses he was gre both times he was very helpful. From my previous purchase in 2021 to finding the 2023 that I wanted and keeping me informed of the prosses he was great. My experience with the service department has been very good. More