Bob Johnson Toyota

No longer want the vehicle I have waited for a while to cool off on this one. I was badgered so badly when I went to pick up the vehicle regarding the warranty that I no longer I have waited for a while to cool off on this one. I was badgered so badly when I went to pick up the vehicle regarding the warranty that I no longer want the car. I had to pick up my $25,000 check and stand up to leave before the transaction was completed. I was told by my salesman that "he hoped that my daughter was going to be paying for my repairs, since he knew she was the one that talked me out of purchasing the warranty". Just like he snickered at me when I did not want the rust protection, that by the way is already on the car. I was almost in tears before I left. He bragged what a great job they did "dolling it up". They never removed the rust off the back seat , never wiped down the mud and such out of the back, never cleaned the rugs (because I had them done professionally at my work). The salesman was also going to show me how to use the GPS etc., but he put the plates on and walked inside. When I went back with my son to pick up my other vehicle my son went in and spoke with the manager on that evening and he came out and apologized for the situation. He said I could bring the car back to get the seats cleaned but I was not able to make the appointment, and I have to be honest I will not bring the car back myself, I will have a family member do it. The saddest part is I was so excited to have a dealership close enough to my work to be able to take it back for service. I had filled out paperwork on line to do a test drive and I was also suppose to get a gift card, which never happened. Poor customer service. More

My car purchase My salesman, Matthew, he went over and above to get me out the door with my scion IQ on the 25th of april. He was superb. My salesman, Matthew, he went over and above to get me out the door with my scion IQ on the 25th of april. He was superb. More

Great service in sales My salesman Curtis Williams was forthright and friendly. He provided great customer service in a no-pressure sales meeting with me. He was thorough an My salesman Curtis Williams was forthright and friendly. He provided great customer service in a no-pressure sales meeting with me. He was thorough and I left feeling like my business was truly valued. More

My Car Buying Experience From the beginning of my search until today, my experience has been wonderful. They covered everything. Thank you Dorschel Toyota!! And thank you t From the beginning of my search until today, my experience has been wonderful. They covered everything. Thank you Dorschel Toyota!! And thank you to Angel, my salesperson!! More

First Time Toyota Purchase Great experience, I worked with a calm knowledgeable salesperson who was helpful and not pushy. I bought a 4Runner, the most I personally have ever s Great experience, I worked with a calm knowledgeable salesperson who was helpful and not pushy. I bought a 4Runner, the most I personally have ever spent for a vehicle so I appreciated the whole experience. More

Helpful Sales and Service When it was Most Needed This is the second new car I've purchased from Dorschel in the past year. After a serious accident totaled my 2014 Rav4 (it handled a head-on collisio This is the second new car I've purchased from Dorschel in the past year. After a serious accident totaled my 2014 Rav4 (it handled a head-on collision wonderfully!), I especially appreciate the ease of the buying experience at Dorschel. Mike P. helped us get back into a new car quickly & easily, and I knew there was no need to shop around because of Dorschel's pricing model. Mike had my new car ready to go before I even needed it and took a lot of the stress out of getting back on the road after the accident. Very much appreciated! More

new car experience Everything was good but paperwork seemed to take a long time, think their should be a way to reduce the time it takes to improve the customers experie Everything was good but paperwork seemed to take a long time, think their should be a way to reduce the time it takes to improve the customers experience! More

I knew what I need, and what I want I was planning on to move to east coast , i originally came from Sacramento CA. So I end up coming to New York. I was searching for car dealers in Roc I was planning on to move to east coast , i originally came from Sacramento CA. So I end up coming to New York. I was searching for car dealers in Rochester . I found the right place and right dealer. Joseph pardi is great Sales person for this geoup. Loving my car and enjoying my ride. Luv it More

customer service. I made one request after I purchased this car. That the salesman contact Geico - the office of which is right on hte property to have the phot inspec I made one request after I purchased this car. That the salesman contact Geico - the office of which is right on hte property to have the phot inspection of the car completed. I did nto recieve any reply so naturally I assumed this was handled. Imagine my frustration when a week later Geico called me to remind me to get the inspection. Thsi was not something hard to do . I am not impressed. More

Excellent experience The help Curtis Williams provided to me and my father was excellent. We were very comfortable with him throughout the entire process as we shopped fo The help Curtis Williams provided to me and my father was excellent. We were very comfortable with him throughout the entire process as we shopped for a Toyota Camry. He answered all of our questions (and we had a lot!) and he was very polite and professional. We will be back to work with Curtis on our next car purchase and we will also recommend him to our friends and family. Thank you, Curtis! We really appreciate your help and we love the new Camry! More