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Bob King Mazda
Winston Salem, NC
242 Reviews
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Showing 242 reviews
June 27, 2017
Disappointing customer service and no concern I booked a service appt by phone with Jose at the dealership. I explained my issue at that time - to get an estimate to repair damage to my car from a I booked a service appt by phone with Jose at the dealership. I explained my issue at that time - to get an estimate to repair damage to my car from a fender bender. I showed up to my appt ten minutes early and was not greeted by Mark Jones with a hello or good morning or a smile but instead with a short "what can we do for you?" I was then told that I was not supposed to be in the service area, this was a body shop issue. This was the first I'd heard this. He called over to them but they did not answer. He told me that I probably wasn't going to get in there on a Saturday. At this point, it was awkward because I sensed that he did not want to deal with me any longer. Since I needed to get this estimate done, I decided to leave and google other places around me that could do this. Mark Jones did not stop me from leaving or try to set a follow up appt. [I found a place - on Saturday - 15 minutes before they closed - and they were incredibly friendly and welcoming! Knowing the time, I went in and asked her for an appt and, without hesitation, she said "Why come back? Let's do it now." Night and day in customer service.] I sent two emails to Mike Evans, service manager and never received a response back. I then forwarded those emails to Rick Groves in upper management and he hasn't responded back either. I'm pretty patient and enough time has lapsed. Before this, we had always taken our cars there for service and bought our last two cars there. I sent the emails so that management could review and call me at their convenience. I guess it wasn't important enough for them to reach out to me. More
by mazdaowner
Employees Worked With
Jose Rivera, Rick Groves, Mike Evans, Mark Jones
February 27, 2017
Their cars disappear I have had a colonoscopy and tried to buy a CX 9 at Bob King in the last 2weeks. The colonoscopy was more enjoyable! Somehow the new Mazda that I rec I have had a colonoscopy and tried to buy a CX 9 at Bob King in the last 2weeks. The colonoscopy was more enjoyable! Somehow the new Mazda that I received an internet quote of 4500 less than MSPR DISAPPEARED IN THE DAY IT TOOK ME TO GET TO THEIR SHOWROOM. More
by jackj
Employees Worked With
Kelvin Reynolds
February 15, 2017
Seamless & Hastle-free Car Buying Experience Second car we have purchased from Bob King Mazda. The experience purchasing our Mazda 3 years ago was a painless experience and the CX-5 I purchased y Second car we have purchased from Bob King Mazda. The experience purchasing our Mazda 3 years ago was a painless experience and the CX-5 I purchased yesterday was no exception. Andrew Kelly is as personable of a salesperson I have met and made the whole car buying process considerably less stressful. One might even say enjoyable! Both Brandon and Rick were easy to work with in delivering (easily) the best deal in the area as well as working with me to get monthly payments that met my target. Thanks to Willie as well, his email & phone communication got me in the door. Thanks again guys for another great experience. We will definitely be back. By the way, she loves it. More
by Geoff W.
Employees Worked With
Andrew Kelly, Willie Morris Jr., Rick Groves, Brandon Brendle
October 17, 2016
Sleazy Car Salesmen I"ve dealt with sleazy car people in my time, but these idiots take the proverbial cake. They prefer playing games over actually selling a car. You ar I"ve dealt with sleazy car people in my time, but these idiots take the proverbial cake. They prefer playing games over actually selling a car. You are a "mark" to them. More
by tshcomm
Employees Worked With
brandon brendle
August 27, 2016
Never the same people In the department The service dept is always changing, I've never been in and seen the same employees twice. So you have to explain things to a new person each time. Wh The service dept is always changing, I've never been in and seen the same employees twice. So you have to explain things to a new person each time. Which is annoying, maybe if you increase the pay you'll have better and more knowlageable employees that will be there for a longer time. Familiar faces at service centers are reassuring More
by Cx5
Employees Worked With
N/a
August 12, 2016
Great customer service!! Lesli (lovely sales person), Brandon (sales manager), Lannie (another helpful salesperson) & Johnny (finance) were so amazing & helpful! Best Customer Lesli (lovely sales person), Brandon (sales manager), Lannie (another helpful salesperson) & Johnny (finance) were so amazing & helpful! Best Customer Service Ever! I highly recommend them! More
by beckbeck
Employees Worked With
Johnny Hankins - he was excellent as well!, Lannie Ledford, Lesli Johnson, Brandon Brendle
July 27, 2016
Guadalupe Hewitt and the Team are AWESOME I visited the dealership with no intention of coming home with a new vehicle! I was onlly there to entertain my husband. Guadalupe was such a joy to w I visited the dealership with no intention of coming home with a new vehicle! I was onlly there to entertain my husband. Guadalupe was such a joy to work with and really made me loosen up and listen to the great offer and opportunity available to trade in my 2011 cx9 for a 2016 cx-9. We left with huge smiles on our faces and felt that not only did we gain a great new car, but a great new friend also. Every team mbr made us feel at home and dealt with my I DONT WANT A NEW CAR attitude. This is the second vehicle we've purchased from this location and I'm pretty sure when it's time for a third, we'll be back! Thanks Guadalupe!!! More
by toughkitty1
Employees Worked With
Guadalupe Hewitt
July 16, 2016
Great Experience I had a wonderful experience in purchasing my second Mazda vehicle. My salesperson was very knowledgeable. I am enjoying my CX-9. Loving all the bel I had a wonderful experience in purchasing my second Mazda vehicle. My salesperson was very knowledgeable. I am enjoying my CX-9. Loving all the bells and whistles. More
by Regina Turner
Employees Worked With
Lesli Johnson
July 06, 2016
Bob King Mazda is the BEST!!!! This is my second Miata bought from Bob King and my husband also bought his new CX-3 there recently as well. The salesman, Lanny Ledford and the fin This is my second Miata bought from Bob King and my husband also bought his new CX-3 there recently as well. The salesman, Lanny Ledford and the finance manager, Brandon made both of our experiences wonderful. I will definitely go back when it is time to trade again. More
by Tim Myers
Employees Worked With
Lannie Ledford, Brandon Brendle
April 15, 2016
The Best Team! This is the 3rd vehicle we have purchased from Bob King Mazda. We were in and out quickly and everyone was extremely professional. Lesli made sure we This is the 3rd vehicle we have purchased from Bob King Mazda. We were in and out quickly and everyone was extremely professional. Lesli made sure we were educated on the features of our new car and was a joy to meet. Zach was so efficient and made the financial aspect as painless as possible. Ralph always make sure we are happy ~ he is truly the best at what he does! More
by CJ & Sharon Cox
Employees Worked With
Ralph Fugett, Lesli Johnson, Rick Groves, Zach Perry, Brandon Brendle
