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Bob King Mazda
Winston Salem, NC
240 Reviews
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Showing 7 service reviews
April 19, 2018
Poor service after the sale on known defect I've purchased three vehicles from Bob King and the Sales process was great (thank you, Michael Warren!). However, my Service experience is another m I've purchased three vehicles from Bob King and the Sales process was great (thank you, Michael Warren!). However, my Service experience is another matter. My 2016 CX5 brakes squeaked from Day1. 1st svc visit = "dust". 2nd svc = "special grease". 3rd visit = "cannot duplicate" and "you must have sensitive hearing" - for a problem that caused me to PARK my new car until it was fixed at 27k miles! Solution: turned "defective" rotors and tried to send me on my way. The right rotor was taken down .58MM (5.8%) or 3.6 times the left rotor. You can see and feel the chattering on the rotor. HOW ABOUT REPLACING DEFECTIVE ROTORS so I don't have continual problems? Hopefully Steve Morris, Mazda District Service Rep, will agree with me that parked Mazdas aren't good for business. Otherwise, I will gladly go back to my problem-free Subaru. P.S. Mark Jones, wish I could be a fly on the wall the day your wife is told she has "sensitive hearing". More
by New Mazda owner
Employees Worked With
Mark Jones
June 27, 2017
Disappointing customer service and no concern I booked a service appt by phone with Jose at the dealership. I explained my issue at that time - to get an estimate to repair damage to my car from a I booked a service appt by phone with Jose at the dealership. I explained my issue at that time - to get an estimate to repair damage to my car from a fender bender. I showed up to my appt ten minutes early and was not greeted by Mark Jones with a hello or good morning or a smile but instead with a short "what can we do for you?" I was then told that I was not supposed to be in the service area, this was a body shop issue. This was the first I'd heard this. He called over to them but they did not answer. He told me that I probably wasn't going to get in there on a Saturday. At this point, it was awkward because I sensed that he did not want to deal with me any longer. Since I needed to get this estimate done, I decided to leave and google other places around me that could do this. Mark Jones did not stop me from leaving or try to set a follow up appt. [I found a place - on Saturday - 15 minutes before they closed - and they were incredibly friendly and welcoming! Knowing the time, I went in and asked her for an appt and, without hesitation, she said "Why come back? Let's do it now." Night and day in customer service.] I sent two emails to Mike Evans, service manager and never received a response back. I then forwarded those emails to Rick Groves in upper management and he hasn't responded back either. I'm pretty patient and enough time has lapsed. Before this, we had always taken our cars there for service and bought our last two cars there. I sent the emails so that management could review and call me at their convenience. I guess it wasn't important enough for them to reach out to me. More
by mazdaowner
Employees Worked With
Jose Rivera, Rick Groves, Mike Evans, Mark Jones
August 27, 2016
Never the same people In the department The service dept is always changing, I've never been in and seen the same employees twice. So you have to explain things to a new person each time. Wh The service dept is always changing, I've never been in and seen the same employees twice. So you have to explain things to a new person each time. Which is annoying, maybe if you increase the pay you'll have better and more knowlageable employees that will be there for a longer time. Familiar faces at service centers are reassuring More
by Cx5
Employees Worked With
N/a
June 11, 2014
Great service!!! I came in for an oil change and left with a new car!!! Love my Hyundai and the guys at the dealership that took care of me. This is my second time I came in for an oil change and left with a new car!!! Love my Hyundai and the guys at the dealership that took care of me. This is my second time buying a Hyundai Sonata from this dealership! Couldn't be happier!!! More
by jcarlin1351
Employees Worked With
Cole Byland, Glenn Allen, and Tony Rios
October 19, 2012
We had a great experience! William was a great sales person - had a lot of fun on the test drive! We originally came to have out Mazda Tribute services and ended up with a newer and great car! We are person - had a lot of fun on the test drive! We originally came to have out Mazda Tribute services and ended up with a newer and great car! We are so happy with our purchase. This is our second purchase from Bob King - woo hoo! More
by catburcham
October 17, 2012
Needed my car wheels mounted and some minor paint problems repaired. They fixed it and I took it home and the car was still not running well. I took the car back FOUR times and they said the car wa problems repaired. They fixed it and I took it home and the car was still not running well. I took the car back FOUR times and they said the car was fine, that they were not going to belive my complaints and sent me home. I finally drove the car a few miles and caused more damaged due to their negligence. I then took the car to another shop and when they lifted the car, I could SEE bent and damaged parts. If they would have even seen the car, they would have seen it. I paid $1,200 just for broken and bent parts and the car was fixed at the other shop. The service dept. at BOB KING MAZDA/Hundai are total inepts and would NEVER recommend it to anyone. They also have very bad customer service. Even if the customer is wrong, you do not tell them that they are crazy. I am very upset. More
by 08mazdaspeed3
July 14, 2010
I thought being a Mazda dealer they would have a clue as to how to fix my 01 626 Mazda air-conditioning system. Big and costly mistake!!! They had the car three times and once kept it over a week and racked to how to fix my 01 626 Mazda air-conditioning system. Big and costly mistake!!! They had the car three times and once kept it over a week and racked up hundreds of dollars in parts and services fee's while they played "plug and play" trying to fix the air-conditioning. The last time I took the car in I made an appointment over a week in advance and when I arrived they told me they one had ONE Mazda tech and he said he would be lucky if he could get to it. Of course hours later they said I would have to bring it back for further diagnostics! I said screw them and took the car to independent garage and they had the problem fix, bad compressor clutch, and back on the road in a day. It was nearly a $1000 dollar lesson that I have learned well to never ever deal with these land pirates again! If you buy a new Mazda from them all I can say is beware they are going to take you for a good ride down the road when you have to have the car serviced! More
by Vatarheel1
Employees Worked With
Services Reps
