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Bob Maxey Lincoln
Detroit, MI
306 Reviews
As the destination Lincoln dealership in Detroit, MI, we are committed to providing exceptional service to residents of Grosse Pointe Park, St Claire Shores, Harper Woods, and other surrounding communities. Our extensive inventory of new and pre-owned Lincoln vehicles caters to the diverse needs and preferences of our valued clientele. At Bob Maxey Lincoln, we understand the importance of convenience for our valued customers. That's why our Sales Department is open Monday through Friday starting at 8:30 AM, while our Parts and Service Department opens even earlier at 7:30 AM. The early opening hours for the Service Department make it easier for customers to drop off their vehicles on their way to work, providing a hassle-free experience and allowing them to smoothly continue with their day.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:30 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 6:00 PM
Thursday 8:30 AM - 7:30 PM
Friday 8:30 AM - 6:00 PM
Saturday Closed
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 306 reviews
December 03, 2020
The lug nut lock was broken before I took it in for The Works. They said just bring it back when I get the new lock and they would be happy to do a quick tire rotation - priceless!!!! While I waited for a Works. They said just bring it back when I get the new lock and they would be happy to do a quick tire rotation - priceless!!!! While I waited for a very short time!!! More
by Kpuhy
Employees Worked With
Both service people
November 21, 2020
Easy to make an appointment, serviced car at the appointed time, kept me informed of maintenance needs during appointment, efficient in getting my car back to me. Shuttle to and from home was clean appointed time, kept me informed of maintenance needs during appointment, efficient in getting my car back to me. Shuttle to and from home was clean and pleasant and COVID conscious. More
by Gary Corbin
Employees Worked With
Joe
November 20, 2020
This was the easiest purchase of a car ever thank you Alvin Taylor , Mark I brag on Bob Maxey Lincoln , they are classy and their serve is impeccable . This is my 5 th Lincoln ! Again Maxey is top drawer Alvin Taylor , Mark I brag on Bob Maxey Lincoln , they are classy and their serve is impeccable . This is my 5 th Lincoln ! Again Maxey is top drawer . More
by lisafranklinrn
Employees Worked With
Alvin Taylor and Mark
November 19, 2020
I have been going to this dealership for 6 years and the sales and service at this dealership is always spot on. Laura Szczerbinski in sales is amazing as Is Joe Sedrowski in service sales and service at this dealership is always spot on. Laura Szczerbinski in sales is amazing as Is Joe Sedrowski in service More
by e_iannuzzi
Employees Worked With
Joe in service and Laura in sales
November 19, 2020
As a first time Maxey customer, I am impressed. When my car was recently in for service, although it took a while, I was provided with a loaner and was comfortable and satisfied. My only issue is that whe car was recently in for service, although it took a while, I was provided with a loaner and was comfortable and satisfied. My only issue is that when my car was delivered upon purchase, there was a 911 assist message on my screen. Because neither the delivery person nor myself knew what it meant, I drove my car that way for several months until there was a recall, at which point this was discovered.. That should not have happened I’m not sure if the sales people need more instruction or maybe this was a fluke. All in all, so far i am very pleased with my purchase and with Maxey. More
by Estee
Employees Worked With
Joe- service, Joli- sales
November 16, 2020
Calling for a regular maintenance service appointment is easy and efficient. The check-in was virus safe and work performed ahead of estimated schedule with no surprises. No popcorn now due to COVID-19 . . easy and efficient. The check-in was virus safe and work performed ahead of estimated schedule with no surprises. No popcorn now due to COVID-19 . . . I understand, but that was always an added treat! More
by deedavisclark
Employees Worked With
Customer Service
November 13, 2020
Bob Maxey Lincoln-Mercury is the best car dealership in the state of Michigan. They have historically delivered excellent service! I wouldn't shop anywhere else. the state of Michigan. They have historically delivered excellent service! I wouldn't shop anywhere else. More
by Smturner664
Employees Worked With
Alvin, Bob and Joe.
November 13, 2020
Service was fast and professional at Bob Maxey Lincoln Mercury. Parts arrived quickly and vehicle was finished and back on road in just a few days. Will return for future service Mercury. Parts arrived quickly and vehicle was finished and back on road in just a few days. Will return for future service More
by XploreDetroit LLC
Employees Worked With
joe
October 27, 2020
Great clean service department and prompt attention. Service on time and completed in timely manner. Always friendly and answer any questions or issues I have. Service on time and completed in timely manner. Always friendly and answer any questions or issues I have. More
by thomasroehl
Employees Worked With
Service dept
