Bob Maxey Lincoln

I made an 10:00 a.m appointment for an oil change and was there until 1:45 p.m. Horrible Customer Service! What was the point of me making an appointment if I was going to be late for work any way and why do there until 1:45 p.m. Horrible Customer Service! What was the point of me making an appointment if I was going to be late for work any way and why does an oil change take so long?? More

shante did a wonderful job. paper work was all in order. car was ready for pick up. plates all in order. great experience we had car was ready for pick up. plates all in order. great experience we had More

Every time I come here the customer service and services are way beyond what you could expect and beside that the waiting room and bathroom was super clean. are way beyond what you could expect and beside that the waiting room and bathroom was super clean. More

I have been dealing with Bob Maxey for the past 12 years and have had excellent experience there with the handling of my needs. The staff has always been very knowledgeable of all the features my Lincoln h and have had excellent experience there with the handling of my needs. The staff has always been very knowledgeable of all the features my Lincoln has to offer. More

My husband and I have always received excellent attention and communication whenever it was needed. Tracey, our sales woman, always follows through and anticipates what is necessary for us. Pleasant, no p and communication whenever it was needed. Tracey, our sales woman, always follows through and anticipates what is necessary for us. Pleasant, no pressure experience. More

9/04/2020 my 06 Zephyr had a recall for airbag inflator; a porter picked up the car, but when I got my car back my key was stuck in the ignition. After a phone call, the porter returned to take my car back; a porter picked up the car, but when I got my car back my key was stuck in the ignition. After a phone call, the porter returned to take my car back; a couple hours pass then I received a call, now all of a sudden I'm in need of an ignition switch. Someone there may have made a simple mistake, understandable; but to force me to pay for that mistake, highly improper and less than stellar. The worst part is it's the holiday weekend and I have no car. I truly wish that I had a better experience; I don't think my ZIP played apart.....or did it? More

I had a great experience with Bob Maxey my salesperson was Joli and she was absolutely awesome I love my Lincoln and I would refer a friend or foe the best experience ever.The Lincoln way yessss was Joli and she was absolutely awesome I love my Lincoln and I would refer a friend or foe the best experience ever.The Lincoln way yessss More

Good Experiences Marty in sales and Phil in service do a great job with their respective teams to make sure the customer (ME) is taken care of. Marty in sales and Phil in service do a great job with their respective teams to make sure the customer (ME) is taken care of. More

Extremely cooperative and kind. My salesperson, Laura S went out of her way to accommodate my requests. She was very helpful and spent a lot of time with me. went out of her way to accommodate my requests. She was very helpful and spent a lot of time with me. More

FRIENDLY COURTEOUS STAFF GREAT SALES STAFF, KNOWLEDGEABLE ABOUT ALL FEATURES OF VEHICLE. VEHICLE WAS READY ON TIME, VERY CLEAN. SALES STAFF ANSWERED ALL QUESTION, AND EVEN INF GREAT SALES STAFF, KNOWLEDGEABLE ABOUT ALL FEATURES OF VEHICLE. VEHICLE WAS READY ON TIME, VERY CLEAN. SALES STAFF ANSWERED ALL QUESTION, AND EVEN INFORMED ME ABOUT SUBJECTS I HAD FORGOT TO ASK ABOUT. More