Bob Maxey Lincoln
Detroit, MI
Hours
Sales/Showroom
Monday 8:30 AM - 7:30 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 6:00 PM
Thursday 8:30 AM - 7:30 PM
Friday 8:30 AM - 6:00 PM
Saturday Closed
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 283 reviews
Came in for check up- said I needed a fuel pump ($1000) Said they replaced it. Drove 600 miles from MI to NYC. (I live in NY but had car checked out in MI while visiting family) Car wouldn't start next tim Said they replaced it. Drove 600 miles from MI to NYC. (I live in NY but had car checked out in MI while visiting family) Car wouldn't start next time I used it. Had it towed to my local mechanic who said they did NOT replace fuel pump. It was dirty and looked like parts were used. Tried to get 2nd repair reimbursed ($850) Bob Maxey would not honor their work- had to pay 2x for repair. They daid "well, sometimes we don't replace ALL of the fuel pump/parts, etc. Clearly they did not. WOW. They do not stand by their work. Whtever they can get away with I guess. Maybe b/c I'm a woman they thought they could screw me over? No idea but SHAME ON THEM. More
I have never been treated so well as I was at this dealership. The entire staff is very friendly. The quality of work was outstanding. The work was done correctly and in an extremely timely manner. dealership. The entire staff is very friendly. The quality of work was outstanding. The work was done correctly and in an extremely timely manner. I would NOT go anywhere else. More
While at the dealer for collision repair, car was driven 500 miles, items missing from car, car damaged, gas used, license plate removed, badly bent when put back on after it was returned to dealer. My mil 500 miles, items missing from car, car damaged, gas used, license plate removed, badly bent when put back on after it was returned to dealer. My mileage records agreed with theirs, yet they refused to accept their own or my records, denied everything, were extremely rude. More
I Leased a new 2012 Lincoln MKZ. This was my 3rd vehicle leased from Bob Maxey. My Salesperson is Jay Kramer. He is friendly, professional, knowledgeable and easy to work with. I keep coming back to Bob Max leased from Bob Maxey. My Salesperson is Jay Kramer. He is friendly, professional, knowledgeable and easy to work with. I keep coming back to Bob Maxey and will continue doing so in the future. More
As long as places hire people like Dan, entire companies will get a bad rep. Started off being a decent guy but quickly played "I don't know" on repeat to all my question. When I asked about a scratch will get a bad rep. Started off being a decent guy but quickly played "I don't know" on repeat to all my question. When I asked about a scratch - his reply "so what?" When my wife asked about the price and negotiation - his reply "its not my problem" Its sad that I was willing to make a sale and this person stood in the way. If you don't want to negotiate, make your used car prices more in line. Also a heads up, cars sit here for months, do your research. But when you come, somehow "another person was here 30mins ago"...don't fall for it. I came here alone once (spent 40mins) and again with my wife (spent another 1hr)...both times there was not a single person browsing the lot. More
had my car two full days after promise same day phil very rude said good idea for me to take car else where steve mechanic ranted about time spent on car also swearing rude said good idea for me to take car else where steve mechanic ranted about time spent on car also swearing More
I was only looking (window shopping) and not planning to purchase (lease) when I went into the dealership. I was trying to get ideas for a purchase (lease) in July, 2011. The salespersons were very attentiv purchase (lease) when I went into the dealership. I was trying to get ideas for a purchase (lease) in July, 2011. The salespersons were very attentive to my needs and requests that I wanted to have in a car. They explained the rebate programs that were available at the time along with added features. They were able to answer my questions as well as ensuring that the finance portion met my needs. They were patient with me as I made the decision to lease vs purchase. I did not feel the strong pressure that usually exist when shopping for a new car. More
I was very very happy with Bob Maxey because my wife and I was treated so good by Alonzo Glenn. My wife was in an accident in February and the first car was totaled Alonzo Glenn and the Bob Maxey staff expe I was treated so good by Alonzo Glenn. My wife was in an accident in February and the first car was totaled Alonzo Glenn and the Bob Maxey staff expedited in such a timely manner the delivery of a new car. More
Mr. Alonzo Glenn was great he help me and my wife to get the car we want for a great price good low car note and did everything in their will to get us in that car i would prefer people to go to bob maxey c the car we want for a great price good low car note and did everything in their will to get us in that car i would prefer people to go to bob maxey cause they we will work for u we bought a 2011 mks licolin ecoboost and we love the car thanks bob maxey More
I have always been a GM person, but was referred to Bob Maxey Lincoln Mercury and now I believe that I am Lincoln person. The service and personal attention that I received was something I was not used to Maxey Lincoln Mercury and now I believe that I am Lincoln person. The service and personal attention that I received was something I was not used to. My car was delivered to my residence and the time that Mike took showing me how to use the care was unexpected and very appreciated. Thank you Mike @ Bob Maxey Lincoln Mercury. More