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Bob Maxey Lincoln - Service Center

Detroit, MI

4.6
162 Reviews

162 Reviews of Bob Maxey Lincoln - Service Center

Sort by
January 20, 2021

Everyone was very professional and kind. Procedures in place to make everyone safe Work was done quickly. The car wash was great to have done. Thank you More

by gravydave
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phil Zang
January 15, 2021

Worst experience in having a car serviced in 50 years. Unresponsive for day and half on status of repair. Only after I called a second time and told them I was picking the car up because they had not call More

by Sorry i bought a Lincoln
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
William Melucci and Phil
Jan 28, 2021 -

Bob Maxey Lincoln responded

Dear Sir, I would like to apologize for your recent experience. You have been a customer for many years and although we have been extremely busy these days you definitely deserved a call regarding the status of your vehicle. I have spoken with the Service Department to make sure that procedures are followed and customers are promptly contacted. I appreciate you bringing this to our attention. Sherry Maxey

December 25, 2020

I have dealt with Bob Maxey Lincoln Mercury for the past eight years. Even though I drive a Ford they treat me like I drive a Lincoln. Great service experience everytime. More

by leejimdoc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Sedowski
November 21, 2020

Easy to make an appointment, serviced car at the appointed time, kept me informed of maintenance needs during appointment, efficient in getting my car back to me. Shuttle to and from home was clean More

by Gary Corbin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe
November 19, 2020

I have been going to this dealership for 6 years and the sales and service at this dealership is always spot on. Laura Szczerbinski in sales is amazing as Is Joe Sedrowski in service More

by e_iannuzzi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe in service and Laura in sales
November 19, 2020

As a first time Maxey customer, I am impressed. When my car was recently in for service, although it took a while, I was provided with a loaner and was comfortable and satisfied. My only issue is that whe More

by Estee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe- service, Joli- sales
November 16, 2020

Calling for a regular maintenance service appointment is easy and efficient. The check-in was virus safe and work performed ahead of estimated schedule with no surprises. No popcorn now due to COVID-19 . . More

by deedavisclark
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Customer Service
November 13, 2020

Bob Maxey Lincoln-Mercury is the best car dealership in the state of Michigan. They have historically delivered excellent service! I wouldn't shop anywhere else. More

by Smturner664
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alvin, Bob and Joe.
November 13, 2020

Service was fast and professional at Bob Maxey Lincoln Mercury. Parts arrived quickly and vehicle was finished and back on road in just a few days. Will return for future service More

by XploreDetroit LLC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
joe
October 27, 2020

Great clean service department and prompt attention. Service on time and completed in timely manner. Always friendly and answer any questions or issues I have. More

by thomasroehl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service dept
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