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Bob Moore Volkswagen

Oklahoma City, OK

Overview
Reviews
Vehicles
4.6
1,149 Reviews
Call Dealership (405) 529-5600

5 E Memorial Rd

Oklahoma City, OK

73114

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Showing 1,149 reviews

October 09, 2021

From the beginning it was a bad experience. They called me an hour after i dropped it off telling me they had figured out the problem that it was ready for pick up and then they realized it was the wrong c More

by Apokx
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Maigan jernigan
Report | Print
Oct 27, 2021 -

Bob Moore Volkswagen responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you can give us your name we'll look into this and make sure it never happens again.

October 06, 2021

Great Service from a great staff! I received quality care at an appropriate pace for the job being done! Thanks to Allen Samuels on your great service! More

by Jeremiahcsharp2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Blackwell, Michael Brown
Report | Print
October 05, 2021

This was by far one of the best car buying experiences we have had. William and Pat were very accommodating and a pleasure to work with. I think it took a total of 3 hours to sign and drive. Thank you for th More

by Williamslesliej
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Hope, William Fowler
Report | Print
Oct 06, 2021 -

Bob Moore Volkswagen responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with William and Patrick here at Allen Samuels Volkswagen. Domingo Garcia dgarcia@asag.net

September 26, 2021

The staff was incredibly helpful and kind. I will definitely be back when I need something More

by bjbailey7625
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
The girls ar the desk, Ryan Blackwell, Daniel Smith, Michael Brown, Andy Thrift, Joseph Lechwar, Christopher Bryant, John McClain, Dylan Pratt
Report | Print
Sep 27, 2021 -

Bob Moore Volkswagen responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Allen Samuels Volkswagen.

September 25, 2021

Great Customer Service. I have the confidence that my Jetta is in good hands and always is going to be like new… More

by SImon Sposito
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maigen, Robert Benge, Faith Goodman, Anthony Rounds
Report | Print
Sep 26, 2021 -

Bob Moore Volkswagen responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

September 25, 2021

Will never take my car back to them. They have had my car since Sept 9 More

by wenbel
Customer Service
Price
Recommend Dealer
No
Employees Worked With
Dennis Self, Robert Benge
Report | Print
Oct 12, 2021 -

Bob Moore Volkswagen responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve.

Oct 14, 2021 -

wenbel responded

Evidently you don't care what your customers think, because you haven't done anything to correct the problem. The dealership has had my car since September 9th. The things they say to cover themselves is ridiculous. All I get is that the parts are on back order. Don't have an eta or anything. They had the parts once (so they said) and delivery person took parts back by mistake. Yeah right! Then they said they couldn't locate truck or driver to get parts back. Yeah right. Then took them over 2 weeks to reorder. Just give my money back and I will buy a different car. Will never use Allen Samuels again.

Oct 14, 2021 -

Bob Moore Volkswagen responded

We're sorry you feel this way. We don't know who you've been talking to about this but the parts are on backorder. You're more than welcome to call the other VW dealership around us and ask if they have the part you need. You know the emoji that is shrugging its shoulders, thats all we get from VW when we ask when we will be seeing this part in our dealership. If you want to give us your email address we'll be glad to send you over confirmation that there are none of these parts on this continent. We hope they helps, and we're sorry you're going through this. We're trying our best to get you this part to get you your vehicle back.

September 24, 2021

Awesome experience!!! No other dealership for me or my family! Scott Farrier was awesome as always! More

by RBENGE601
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Farrier
Report | Print
Sep 26, 2021 -

Bob Moore Volkswagen responded

Congratulations on your new vehicle! We are so glad that we had the opportunity to work with you, and that Scott could make this a top-notch experience! We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future!

September 15, 2021

Friendly people, best Service with a very welcoming attitude and a smile on their faces that makes feel very comfortable coming back. They do the work in a timely manner and a professional way More

by sarab_alsahli
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Can’t remember the name He was in Service Dep, Paige Stevenson
Report | Print
Sep 15, 2021 -

Bob Moore Volkswagen responded

Thank you so much for your excellent review! We are so glad that Paige and our service team had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Allen Samuels Volkswagen. Please don't hesitate to reach out if you need anything else.

Sep 16, 2021 -

sarab_alsahli responded

Friendly people, best Service with a very welcoming attitude and a smile on their faces that make everyone feel very comfortable doing business with them They do the work in a timely manner and in a professional way. They even check the next day of the service with their customers just to be sure that they’re satisfied with the service they provide. I am very Satisfied having business with Allen Samuel Volkswagen

September 15, 2021

They bent over backwards to make my experience a good one. And that’s all I have to say. More

by romanwolf
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
M. Jernigan
Report | Print
Sep 16, 2021 -

Bob Moore Volkswagen responded

Roman, Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

September 14, 2021

Excellent service and customer updated.when there was a delay in completing the work on scheduled time. More

by klhdrive
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paige Stevenson
Report | Print
Sep 14, 2021 -

Bob Moore Volkswagen responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Allen Samuels Volkswagen.

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