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Bob Moore Volkswagen

Oklahoma City, OK

4.6
1,149 Reviews

5 E Memorial Rd

Oklahoma City, OK

73114

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Showing 1,149 reviews

April 29, 2021

Thought it was a bit rushed with the entire deal. Finance person wasn’t that personable - sales man was nice. Dealership was nice. Like the car. More

by Chericoke14
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Womack, Rob Voegeli
Apr 30, 2021 -

Bob Moore Volkswagen responded

It's great to hear that Chris was able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Allen Samuels Volkswagen!

April 28, 2021

No pressure, very professional staff, and low key friendly environment. Sales department very knowledgeable and listen to my requirements and desires for options. Overall, a very rewarding experience More

by Siskmi
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Womack, Cindy Pugliese, Darren Martin, Rob Voegeli
Apr 29, 2021 -

Bob Moore Volkswagen responded

Thank you for taking the time to share your thoughts on working with our sales team. We're glad to hear we delivered such a great experience! Congratulations on your new vehicle!

April 27, 2021

Hollie Ann is great to work with! She is patient and has wealth of knowledge about VW vehicles. She answered all my questions, even over the weekend over text! More

by mrsme0388
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hollie Ann Dixon
Apr 27, 2021 -

Bob Moore Volkswagen responded

Thank you for your business and this review. We're happy to hear Hollie Ann and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

April 27, 2021

Drive a 2014 beetle, I’ve always done my service other places, thought I would try Volkswagen, been in twice, very disappointing both times I’ve been in. More

by jffprc18jffprc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Don’t know any employees
May 14, 2021 -

Bob Moore Volkswagen responded

Providing a positive experience is our top priority, and we’re sorry that is not what you experienced. We'd love the opportunity to discuss your visits in greater detail and clear up any issues we can. If it’s possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

April 26, 2021

Everyone is super friendly and helpful, and always willing to help! They make the car buying process easy and quick! My car is in beautiful condition too. More

by caitlyn.owens313
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Self, Jeremiah Sharp, Rob Voegeli
Apr 26, 2021 -

Bob Moore Volkswagen responded

Caitlyn, Thanks for your feedback on your recent visit to Allen Samuels Volkswagen. I'm glad to hear that Jeremiah, Rob and Dennis were able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new vehicle!

April 26, 2021

We had an excellent experience! We worked with Jeremiah online, and were in and out with our new 2021 Atlas within an hour of arriving at the dealership. More

by busi26
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Self, Jeremiah Sharp, Rob Voegeli
Apr 26, 2021 -

Bob Moore Volkswagen responded

Thank you for taking the time to share your feedback with us. Jeremiah and our team work hard to make sure our guests have an exceptional experience. Congratulations on your new 2021 Atlas! We will share your comments with our team, and we look forward to working with you again.

April 21, 2021

I love coming here. They are always super friendly and helpful. They try to get you done and on your way as fast as possible. More

by LENABARRS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Blackwell, Daniel Smith, Michael Brown, Terrance Brown, Jonah Bourn, Andy Thrift, Joseph Lechwar, Christopher Bryant
Apr 21, 2021 -

Bob Moore Volkswagen responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.

April 21, 2021

The person who worked with and took care of my car was really great. Excellent customer service. Went above and beyond in taking care of my car and communicating with me. I believe it was Ryan Blackwell. More

by COURTNEY-BISSON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Blackwell
Apr 21, 2021 -

Bob Moore Volkswagen responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know!

April 21, 2021

I received a great service at this dealership. Facilities were clean and comfortable. The only downside was that the guest Wi-Fi was not working. More

by STEVEWISER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Blackwell
Apr 22, 2021 -

Bob Moore Volkswagen responded

Steve, thank you for sharing your thoughts about your experience with Allen Samuels Volkswagen. We appreciate your business and hope to see you again soon!

April 20, 2021

Had my car for 5 weeks on still didn’t fix the problem. There is still noises coming from my engine. They’re very nice but I do not trust them. They worked on my car a total of 12 hours in 3 weeks. They al More

by LILYSLEHMANN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ryan Blackwell
Apr 20, 2021 -

Bob Moore Volkswagen responded

Thanks for your response. We're sorry you went through this but glad you let us know of this we'll look more into this.

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