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Bob Moore Volkswagen

Oklahoma City, OK

4.6
1,149 Reviews

5 E Memorial Rd

Oklahoma City, OK

73114

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Showing 1,149 reviews

March 20, 2021

My experience at Allen Samuels VW was the best car buying experience I have had. Holly Ann was very easy to work with and there was no pressure at all! More

by Aleisha
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Womack, Hollie Ann Dixon
Mar 22, 2021 -

Bob Moore Volkswagen responded

Congratulations on your new vehicle! We are so glad that we had the opportunity to work with you, and that Hollie Ann could make this a top-notch experience! We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future!

March 18, 2021

Very pleasant experience. Friendly, helpful staff, definitely will recommend to others. Sales team and credit department very knowledgeable and informative. Was very apprehensive based on previous c More

by R_callovi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Isaac Valencia, Rob Voegeli
Mar 18, 2021 -

Bob Moore Volkswagen responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience and congratulations on your new car! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!

March 18, 2021

They worked on my car in a timely manner. However, they forgot to wash my car. The customer service was really great; everyone was friendly. More

by tyshanda12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Blackwell
Mar 18, 2021 -

Bob Moore Volkswagen responded

It's great to hear Ryan and our service team were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Allen Samuels Volkswagen!

March 17, 2021

Cynthia responded to my email about a car even after hours and promptly followed up during regular business hours. Isaac in sales was great and easy to work with. Chris in finance was friendly, quick a More

by deanswmn
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Self, Isaac Valencia, Chris Womack, Cindy Pugliese
Mar 17, 2021 -

Bob Moore Volkswagen responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

March 15, 2021

All of the individuals I dealt with while my wife and I were shopping for a new vehicle were very friendly, considerate and welcoming. Ms Hollie detailed all the aspects my wife asked about, Mr Evans made More

by TRACYJANE9
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Self, Norris Evans, Chris Womack, Hollie Ann Dixon, Rob Voegeli
Mar 15, 2021 -

Bob Moore Volkswagen responded

Here at Allen Samuels Volkswagen, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review!

March 15, 2021

After many months of an ongoing problem, Ryan was able to assure me that my car is now FIXED! I sure hope so; so far, so good :). More

by travelynne
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Blackwell
Mar 16, 2021 -

Bob Moore Volkswagen responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Ryan, and we look forward to working with you again.

March 14, 2021

2nd VW purchase in a row from Allen Samuels. Always a great experience! Great quality vehicles and great customer service. Fastest financing process I’ve ever experienced! More

by Angel Obrien
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hollie Ann Dixon
Mar 14, 2021 -

Bob Moore Volkswagen responded

Angel, Thank you so much for your kind words for our Allen Samuels team, and for taking the time to leave us this wonderful feedback! Congratulations on your 2nd VW purchase with us!

March 13, 2021

10 out of 10! By far best dealership I've been to in the edmond/okc area! Your service team is by far the best! More

by p.m.douglas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Blackwell
Mar 14, 2021 -

Bob Moore Volkswagen responded

We appreciate your business and our team looks forward to serving you again soon!

March 12, 2021

The service rep Ryan was very helpful and understanding while helping me get my phaeton fixed. He outlined each step of the process and notified me when changes came up. I will definitely be returning to A More

by JOHNTBADO02
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Blackwell
Mar 14, 2021 -

Bob Moore Volkswagen responded

Thank you, John, for choosing Allen Samuels Volkswagen, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

March 11, 2021

I went in for an oil change on my 2003 VW Jetta. Still going strong and never had any issues. I always try to take it to a dealership because everyone is extremely professional, kind, and experts in their More

by MATTHEWPAINTER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Blackwell, Jonah Bourn
Mar 12, 2021 -

Bob Moore Volkswagen responded

Matthew, thank you for sharing your thoughts about your experience with Allen Samuels Volkswagen. We appreciate your business and hope to see you again soon!

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