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Bob Moore Volkswagen

Oklahoma City, OK

4.6
1,149 Reviews

5 E Memorial Rd

Oklahoma City, OK

73114

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Showing 1,149 reviews

February 04, 2021

This was one of the best, if not the BEST, VW service experiences I ever had. I stopped by the dealer without an appointment during a road trip across the State to see if they could check my tires and ot More

by JP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Norris Evans, Maigen Jernigan
Feb 05, 2021 -

Bob Moore Volkswagen responded

Thank you so much for your kind words, JP, and for taking the time to leave us this wonderful feedback!

February 03, 2021

Best car buying experience ever. Staff is amazing, friendly and knowledgeable. They helped us out of a car we didn’t want anymore and found us our dream truck. More

by krystilson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Self, Cody Grove, Ryan Blackwell, Isaac Valencia, Jeremiah Sharp, Bruce Marsili, Ryan Self
Feb 03, 2021 -

Bob Moore Volkswagen responded

Thank you for sharing your experience with us! We're happy to hear it went well with our team here at Allen Samuels Volkswagen. Congratulations on your new truck. We truly appreciate your five-star feedback!

February 03, 2021

I had been working on a issue with my 2021 VW atlas through service. They stayed on top of it until it was finally fixed. More

by Woody
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Blackwell
Feb 03, 2021 -

Bob Moore Volkswagen responded

Thank you for taking the time to share your review. We're glad to hear we were able to get your vehicle fixed. We hope you enjoy your brand new Atlas, Woody!

February 03, 2021

Great experience I would have given 5 stars if they could have rolled sales tax into the deal! First time I’ve bought a car and didn’t have to pay the tax and title fees at the dealership. Staff was great sa More

by Kirkswk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Self, Chris Womack
Feb 04, 2021 -

Bob Moore Volkswagen responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service in a "timely fashion". This is what we strive for all our customers. If there is anything we can assist you with in the future, please let us know.

February 01, 2021

Very friendly and caring service! Truly felt like I was joining a family. I love my new car and can't wait to drive it for years to come! More

by sharpie4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Self, Mike Nellis, Isaac Valencia
Feb 01, 2021 -

Bob Moore Volkswagen responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Congratulations on your new car, we hope you continue to enjoy it!

January 31, 2021

Great service. Friendly staff. Nice facility. Fast. Complete. Clean. Easy and accessible. Convenient hours. Beautiful showroom. Reliable. Excellent vehicle selection. Will do business again soo More

by FMVOICE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Blackwell
Jan 31, 2021 -

Bob Moore Volkswagen responded

Wow! Thank you so much for this great five-star review. We look forward to sharing this fantastic review with our team. It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Allen Samuels Volkswagen!

January 27, 2021

Seamless and Painless from test drive to taking my sweet new Audi home. This no pressure atmosphere made it exceptional. Thank you to Jeff Washburn! More

by ladonaelder
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Self, Mike Nellis, Jeffrey Washburn
Jan 28, 2021 -

Bob Moore Volkswagen responded

Thank you for your feedback on your recent visit to Allen Samuels Volkswagen. We're glad to hear that Jeff was able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new Audi!

January 22, 2021

Wonderful experience. Jeremiah was straightforward and honest. Completed 90% of the sale online. Just had to drive up, sign some paperwork and we were on our way. Staff inside the dealership was friend More

by Areedy_44
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Self, Mike Nellis, Jeremiah Sharp
Jan 23, 2021 -

Bob Moore Volkswagen responded

Thank you so much for your excellent review! We are so glad that Jeremiah had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle, and don't hesitate to reach out if you need anything else.

January 22, 2021

They had my car for over a week because they kept saying the part would be in the next day and then it wouldn’t come in. Since the part never came in they took the part off of another new vehicle to install More

by rob.roberts
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Maigen Jernigan
Jan 23, 2021 -

Bob Moore Volkswagen responded

Thank you for your feedback. We are sorry to see that you weren't fully satisfied with your experience and would like to learn more. If you'd be willing to reach out to us directly, we would appreciate the opportunity to address your concerns. We appreciate your business and hope you will give us another opportunity to serve you!

January 22, 2021

Great customer service in a clean and friendly environment. I haven’t been here in over a year and your team did not disappoint. Great job Keep it up More

by RON98
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dalton Marshall
Jan 23, 2021 -

Bob Moore Volkswagen responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

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