Bob Moore Volkswagen

Service was wonderful however I wish the experience wouldn’t have taken so long. A two hour oil change/inspection is a bit longer than I anticipated. wouldn’t have taken so long. A two hour oil change/inspection is a bit longer than I anticipated. More

Jeff Washburn and the whole team here were great in helping me throughout the whole process. There was never any pressure and they were kind, professional and friendly! Jeff treated me like a old frien helping me throughout the whole process. There was never any pressure and they were kind, professional and friendly! Jeff treated me like a old friend and I’m so thankful for my new Tiguan. Go here, you will not be disappointed! More

The dealership was clean and organized and aesthetically pleasing. The staff an everyone I encountered was super helpful and offered me an out of this world experience. Alex, in particular, made the experie pleasing. The staff an everyone I encountered was super helpful and offered me an out of this world experience. Alex, in particular, made the experience very enjoyable and relaxing for me as a first time buyer. More

Very good customer service and professionalism. It was a very pleasant experience. This was my first time at the dealership. Everyone at the dealership followed covid 19 protocols. very pleasant experience. This was my first time at the dealership. Everyone at the dealership followed covid 19 protocols. More

I would rate the experience overall as a 4, simply due to the break down in communication, which isn't entirely the fault of the individuals whom sold me my vehicle. I appreciate their willingness to step up the break down in communication, which isn't entirely the fault of the individuals whom sold me my vehicle. I appreciate their willingness to step up and ensure that everything I needed was met. As I have always worked with this dealership with the 2 previous VWs that I had, I was willing to overlook the discrepancy. Due to weather the scheduled date was pushed back, which was understandable, but I had to be more direct in that I wanted to see the vehicle, sooner than the later time frame they were suggesting. Due to my work schedule and being from out of town, it would have been nice if they had asked what would better suit me, than assuming that I could come back whenever. Aside from that Jeremiah was a nice gentleman to work with and I would refer anyone that asked to him. My other small discrepancy was with the finance process. Coming from a field where I work with numbers, I feel that it was not geared to the individual, but enforced upon them. The packages were merely stated and I was never told of any other package options available, which I discovered there were other options once I got my copy of the signed agreement. Being a person of numbers and financial background, the financer should have gone over the packages in detail and given me the option to choose, rather than choosing for me. If I make a future purchase at this location, I will be more aware of this in the future. More

Asked for a ‘once over’ on my daughters Tiguan before heading back to school. Can’t believe the bill came back at $180 for basically the same inspection as I would get with an oil change. Also, the rep heading back to school. Can’t believe the bill came back at $180 for basically the same inspection as I would get with an oil change. Also, the report indicated a recommended change of the cabin filter. I replaced the cabin filter within the past three months. It makes me wonder what other inspection were skipped or based on mileage without checking. More

Finished the 100k maintenance quickly! I appreciate how quickly the service department handled my car. The prices do seem high however. There are other service departments that can handle an oil change muc quickly the service department handled my car. The prices do seem high however. There are other service departments that can handle an oil change much more quickly. This is probably because they have more people dedicated to a single car. More

I had a pleasant experience a the dealership. They said my oil change could take hours with their schedule, but it only took 1. I my oil change could take hours with their schedule, but it only took 1. I More

Every time that I go in to Allen Samuels they are wonderful. Car wash w/ oil change service. They repaired a tire FREE for me before, because I’d picked up a nail. oh, & they have a comfy lobby/waiti wonderful. Car wash w/ oil change service. They repaired a tire FREE for me before, because I’d picked up a nail. oh, & they have a comfy lobby/waiting area with gourmet coffee maker. More