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Bob Moore Volkswagen

Oklahoma City, OK

4.6
1,149 Reviews

5 E Memorial Rd

Oklahoma City, OK

73114

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Showing 1,149 reviews

October 31, 2020

Our experience was good in certain areas.. The managers were very helpful! The sales guys communication skills need help! I felt he was very inconsiderate and would laugh when I asked a question. Then woul More

by morgan.c.ulrich
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cody Grove, Mike Nellis, Isaac Valencia, Edward Rivera
Nov 02, 2020 -

Bob Moore Volkswagen responded

Thank you for choosing Allen Samuels Volkswagen, your feedback and rating mean a lot to us. We're sorry to hear that you weren't fully satisfied with your experience and if you would be willing to reach out to us directly, we would appreciate the opportunity to address your concerns. We truly appreciate your business and hope you will give us another opportunity to serve you.

October 30, 2020

Excellent service! Best place to bring your Volkswagen! Work performed in a very timely manner. Staff very friendly. Highly recommend to all family and friends. More

by bmarsili021
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Benge, Cody Grove, Domingo Garcia, Ryan Blackwell
Oct 31, 2020 -

Bob Moore Volkswagen responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Allen Samuels Volkswagen. Please don't hesitate to reach out if you need anything else.

October 28, 2020

I am on my third car from Allen Samuels! They are excellent to deal with. They are always helpful and knowledgeable! I will continue working with them! More

by OKLAHOMA454
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Benge, Ryan Blackwell
Oct 28, 2020 -

Bob Moore Volkswagen responded

Thank you very much for the great review!

October 21, 2020

Edward was very helpful, without being pushy. He was knowledgeable and patient. I didn’t know exactly what I wanted when I went in, but he let me take my time to decide. When what I wanted wasn’t on the More

by Momof3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edward Rivera, Joe Odom
Oct 22, 2020 -

Bob Moore Volkswagen responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new car! All of us at Allen Samuels Volkswagen are glad to have you as a customer.

October 19, 2020

Service is great and the advisors are always polite and responsive. Facility is beautiful. Always enjoy the atmosphere which is good because the wait is a bit long. Appointments do nothing except to let t More

by Chuck T
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Blackwell
Oct 20, 2020 -

Bob Moore Volkswagen responded

Thank you, Chuck. We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Allen Samuels Volkswagen.

October 19, 2020

I recommend this dealership highly. Edward was our salesperson and he was the whole reason we stayed and got to know Volkswagen. He really listened and was patient with me and my husband. Not pushy More

by Holly
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Nellis, Edward Rivera, Joe Odom
Oct 20, 2020 -

Bob Moore Volkswagen responded

Thank you, Holly! Quality customer service is always our number one priority so we are happy to hear that Edward, Joe and Mike met your expectations. Thank you for choosing Allen Samuels Volkswagen. We look forward to having you as one of our valued customers for many more years to come!

October 17, 2020

Awesome place to purchase a car, no gimmicks or lies! When I am ready to upgrade my vehicle I will return to Samuels Volkswagen. Thanks More

by Vee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Nellis, Edward Rivera
Oct 17, 2020 -

Bob Moore Volkswagen responded

Thank you for your kind words. When you're ready to upgrade we'll be ready for you!

October 16, 2020

Fair price, nice trade in bid, easy financing. Not too pushy! Great inventory, super knowledgeable sales person. Edward was the best. I will buy my next VW from them. More

by Mjohnston
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edward Rivera
Oct 16, 2020 -

Bob Moore Volkswagen responded

Thanks for the nice words!

October 15, 2020

Repairs were done on time and for less than quoted. Very happy happy with the service we received here at Allan Samuels Volkswagen of Edmond. More

by LAURABUFFORD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Blackwell
Oct 15, 2020 -

Bob Moore Volkswagen responded

Awesome!! Thank you for allowing us to service your vehicle

October 15, 2020

They do amazing job and always nice and friendly. I have never had a problem with their service. The prices are always great and cheap. More

by desiree stembaugh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Smith , Robert Benge
Oct 16, 2020 -

Bob Moore Volkswagen responded

Desiree, it has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Allen Samuels Volkswagen, we look forward to having you as one of our valued customers for many more years to come!

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