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Bob Moore Volkswagen

Oklahoma City, OK

Overview
Reviews
Vehicles
4.6
1,149 Reviews
Call Dealership (405) 529-5600

5 E Memorial Rd

Oklahoma City, OK

73114

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Showing 1,149 reviews

April 23, 2022

I have experienced multiple delays and unreturned calls. During my scheduled appointment, the part wasn’t ready and I was sent home. More

by MADISON.LUCAS9
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Faith Goodman
Report | Print
Apr 30, 2022 -

Bob Moore Volkswagen responded

Madison, Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out.

April 21, 2022

Always good service. Got an oil change, and got a wash and full check, also. Loved the online status update on my Passat. More

by bigblockguy1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Faith Goodman
Report | Print
Apr 22, 2022 -

Bob Moore Volkswagen responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

April 20, 2022

Timely and courteous service. Undertaken job well done. Personnel accessible. Place well maintained. Personnel knowledgeable. More

by Rama
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Faith Goodman
Report | Print
Apr 21, 2022 -

Bob Moore Volkswagen responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Allen Samuels Volkswagen!

April 19, 2022

Everyone I spoke with, from the man who took my keys after directing me where to park the car to the woman who checked me in, was pleasant and helpful. More

by trishg2762
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Faith Goodman
Report | Print
Apr 19, 2022 -

Bob Moore Volkswagen responded

Trish, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Faith and our team, and we look forward to working with you again.

April 19, 2022

I experienced a dealership where the people we’re friendly and they professional Ly helped me to purchase a vehicle. I would recommend the dealership to anyone who wants a great experience when purc More

by darrel.eike
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Isaac Valencia
Report | Print
Apr 19, 2022 -

Bob Moore Volkswagen responded

Darrel, Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Isaac met your expectations. Thank you again for choosing Allen Samuels Volkswagen, we look forward to having you as one of our valued customers for many more years to come! Domingo Garcia dgarcia@asag.net

April 18, 2022

Great customer service . . friendly staff,.. helped me promptly on my issues with service contract.. car delivered within specified time after service.. More

by S.Sreedhar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Faith Goodman, Patrick Hope, Blythe Sitton
Report | Print
Apr 19, 2022 -

Bob Moore Volkswagen responded

We appreciate your business and our team looks forward to serving you again soon!

April 16, 2022

Appointment went great parts are ordered very happy with the service and the communication thank you More

by storm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Faith Goodman
Report | Print
Apr 17, 2022 -

Bob Moore Volkswagen responded

Thank you for choosing Allen Samuels Volkswagen, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

April 14, 2022

GM Dennis Self is great! Admin. Robert Benge is the first and only service mgr I have truly trusted in my 77 years. Never lead us wrong and treated us at all times like fam More

by JBENN
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Self, Robert Benge, Jeremiah Sharp, Patrick Hope
Report | Print
Apr 17, 2022 -

Bob Moore Volkswagen responded

Here at Allen Samuels Volkswagen, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you always enjoy your sales and service experiences, and it was a pleasure having you at the dealership. We appreciate your review! Domingo Garcia dgarcia@asag.net

Apr 17, 2022 -

JBENN responded

They are the best in everyway!

April 13, 2022

Staff was very helpful. Got my service done quickly. Very satisfied with Allen Samuels VW. More

by torlichvw
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Blackwell, Faith Goodman, Blythe Sitton
Report | Print
Apr 14, 2022 -

Bob Moore Volkswagen responded

Thank you for sharing your thoughts about your experience with Allen Samuels Volkswagen. We appreciate your business and hope to see you again soon!

April 12, 2022

Great dealership. Jeremiah was one of the best sales associates I have ever come across. Service department & manager were also very professional. More

by mollyholbrock
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Self, Jeremiah Sharp, Blythe Sitton
Report | Print
Apr 14, 2022 -

Bob Moore Volkswagen responded

Thank you so much for your kind words, Molly, and for taking the time to leave us this wonderful feedback. It's great to hear that Jeremiah delivered such an excellent experience! Domingo Garcia dgarcia@asag.net

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