Bob Moore Volkswagen

Great experience. They didn’t try to get me to get other things I didn’t need and we’re fair with my trade in. things I didn’t need and we’re fair with my trade in. More

Service was great! Some great folks over there. My Service was great! Some great folks over there. My warranty paperwork said a car would be available for a loan and this is the second time there was Service was great! Some great folks over there. My warranty paperwork said a car would be available for a loan and this is the second time there was no loaner cars from the dealership. More

Each one of the people that helped me in my time at allen samuels were very professional and very nice. I didnt feel like i was 'playing the game' that normally is involved in car-buying. samuels were very professional and very nice. I didnt feel like i was 'playing the game' that normally is involved in car-buying. More

Yesterday I found my car would not start and I called my Yesterday I found my car would not start and I called my son-in-law and he came to help me start the car and told me not to shut it off until I got t Yesterday I found my car would not start and I called my son-in-law and he came to help me start the car and told me not to shut it off until I got to a dealership. I chose Samuel Adams dealership and got there safely and a young man by the name of Justin who helped me solve the problem. He had the battery tested and I was told I didn’t need a new battery . He went over the charges with me and I agreed at which time I know battery was installed and the car was washed and I was on my way home. I think Justin and Samuel Adams dealership. More

Just satisfied with the service that has been provided every since I have owned my Volkswagen nothing like German engineering looking forward to many more routine maintenance and service neds every since I have owned my Volkswagen nothing like German engineering looking forward to many more routine maintenance and service neds More

Very professional. Maigen in the Service Department kept me informed throughout the repair process. She also did a great job of presenting all of my repair options without pressuring me to choose any partic me informed throughout the repair process. She also did a great job of presenting all of my repair options without pressuring me to choose any particular one. More

Humble and Kind The service department and team were very professional and personal when communicating with me. I felt comfortable leaving my car with them and I fel The service department and team were very professional and personal when communicating with me. I felt comfortable leaving my car with them and I felt I was not going to be persuaded to pay for more than what I needed to have done. The service manager shared a personal experience with me that made me feel even more comfortable. More

Quick and easy This is our first experience with the dealer. I was a little surprise we had to wait 4 days to bring in the car. That was not a problem as the car i This is our first experience with the dealer. I was a little surprise we had to wait 4 days to bring in the car. That was not a problem as the car is an extra. However, when we did come in we were quickly greeted and processed. They called us that afternoon with the results of the work done and were always very courteous. . More

Went in for 10k miles service - was greeted by a friendly gentleman who quickly checked me in and moved my Atlas to the service bay. He then directed me to a lovely waiting area with coffee and snacks. After gentleman who quickly checked me in and moved my Atlas to the service bay. He then directed me to a lovely waiting area with coffee and snacks. After 45 min he came to get me and I was on my way. More

Quick, easy and very helpful. Tire mounting and balancing was cheaper than Firestone, and I feel better it being done by the dealership. I will take my VW back there everytime. was cheaper than Firestone, and I feel better it being done by the dealership. I will take my VW back there everytime. More