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Bob Penkhus Volkswagen
Colorado Springs, CO
3,366 Reviews
The Penkhus Motor Company that you see today had its humble beginning back in 1951 when Robert N. Penkhus moved his young family from Ames, Iowa, and opened a small used car operation in Colorado Springs. New cars were added to the operation on Pikes Peak Avenue in 1957 when the Company became one of the ten dealers in the United States to obtain a Volvo Franchise. In 1972 the Volvo Franchise was moved to a fledgling area of Colorado Springs called Motor City.
The combination of a quality product and a reputation for excellent customer service assured continued growth, including the addition of a Mazda franchise, in October 1972, at the Pikes Peak Avenue location. In 1975, Mazda joined Volvo in Motor City to increase productivity and to better serve our customers.
Mr. Penkhus' son, Robert A. Penkhus ("Bob"), was a "permanent fixture" around the dealership from an early age, so it was natural that he would join his father in the business upon his graduation from the University of Denver. Bob Penkhus gradually assumed responsibility for all aspects of dealership operations and in 1977, became President of Penkhus Motor Company. Mr. Penkhus' concerns for his customers and employees, coupled with his enthusiasm for our products, have resulted in continued success and growth. Development of a new car display area along Interstate 25 in 1987 was followed one year later by a major service and parts expansion project in which we added fourteen mechanical and detail service stalls, doubled the parts area, and built an enclosed customer service area. In the spring of 1999 our growth continued with the opening of our second Select Certified location and a Domestic and Import Service Center on Austin Bluffs Parkway.
With the growth of Colorado Springs, Penkhus Motor Company wanted to ensure that it was meeting customer needs. In 2004 Penkhus Motor Company remodeled its Motor City location including constructing a new showroom and making other improvements at the Motor City location. In 2006 Penkhus Motor Company constructed a new facility at Woodman and Powers, which is the Bob Penkhus Mazda at Powers store.
In 2009 Penkhus Motor Company acquired a Volkswagen franchise and opened the Volkswagen franchise at the Motor City Drive location. In 2012 Penkhus Motor Company acquired a Mitsubishi franchise which is located at the Austin Bluffs Parkway Select Certified location. That facility is now known as Bob Penkhus Mitsubishi.
As a result of our commitment to excellence, Bob Penkhus Mazda is the Number 1 volume dealer in the Gulf region. Based on customer satisfaction levels, Bob Penkhus Motor Company has been recognized as a Volvo Dealer of Excellence and has been inducted into the Mazda Presidents Club.
Our continued success and growth requires each of our employees to possess a commitment to excellence toward each of our customers. Each member of the Penkhus Motor Company team should strive daily to meet all Penkhus Motor Company standards and goals in order to ensure future growth and success.
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Trade-in Experience
Purchase Time
Workmanship
Service Time
Service Communication
Finance Experience
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
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Showing 3,366 reviews
August 15, 2023
They don't listen when being told what you want done & then charge for things not requested. Lori Stone was great & tried but she apparently has too much on her plate. The service has gone down hill. My then charge for things not requested. Lori Stone was great & tried but she apparently has too much on her plate. The service has gone down hill. My brakes did get fixed but still have questions about the work. More
by wruggiewood
Verified CustomerEmployees Worked With
Lori Stone
August 15, 2023
Maddie was my advisor, and she was friendly and efficient. Got me in and out relatively quick as I was a waiter as they call it. The video tour was fun. And I have to commend the lady in the parts efficient. Got me in and out relatively quick as I was a waiter as they call it. The video tour was fun. And I have to commend the lady in the parts dept for Mazda. My fob battery died and I could not figure out how to open it. She not only opened it for me she replaced the battery free of charge and had me on my way with a quickness. Very kind. Overall, very happy with you folks. More
by HATE SURVEYS
Employees Worked With
Maddie
August 14, 2023
Good customer service. No issues and kept me informed of status. Would recommend and use again. No issues and kept me informed of status. Would recommend and use again. More
by ANDYL3
Employees Worked With
August 13, 2023
Every thing when great except I had to wait in the intake line for 20 minutes and that was after the guy said my service person would be Right out. That's why I gave a 4 star line for 20 minutes and that was after the guy said my service person would be Right out. That's why I gave a 4 star More
by Myrnad2000
Employees Worked With
Matty
August 11, 2023
Issue was resolved well and customer service exceeded my expectations. While I hope to not have to see them I’m thankful for how they handled everything. expectations. While I hope to not have to see them I’m thankful for how they handled everything. More
by ADAM@ADAMLWADE.COM
August 11, 2023
Impressed with how quickly and thoroughly they diagnosed my car. Great customer service from the service manager and Chris. The cost to fix it was a shock! However, I learned they have excellent mechanics s my car. Great customer service from the service manager and Chris. The cost to fix it was a shock! However, I learned they have excellent mechanics so an confident repairs will be done correctly. More
by LADYBENITES
Employees Worked With
Seth Confer, Chris Sherban
