Bob Penkhus Volkswagen

Mazda service excellence Professional staff handling inbound, service performed as requested, explanations as needed, priced fairly. I always wait for my service, so I appreci Professional staff handling inbound, service performed as requested, explanations as needed, priced fairly. I always wait for my service, so I appreciate the welcoming waiting area, with coffee, water, snacks and free WiFi. More

Volvo 850 diagnostic I took my volvo to a "European specialist" and they couldn't figure out what was wrong. They gave me some b.s. "change your fuel filter" answer. I too I took my volvo to a "European specialist" and they couldn't figure out what was wrong. They gave me some b.s. "change your fuel filter" answer. I took my car to the volvo dealership and they were able to tell me exactly what the issue was (pnp switch). Fabian was very nice and accommodating! More

No-nonsense dealer Ben Gallentine was an awesome sales advisor and helped us make our purchase quickly. We knew what we wanted in advance, pre-arranged financing, and th Ben Gallentine was an awesome sales advisor and helped us make our purchase quickly. We knew what we wanted in advance, pre-arranged financing, and there was no pushback on our plan. We were in and out in 2 hours. More

Good Experience Service was as promised, on time, well done and efficient in every aspect. I would do it again and recommend the dealership. Dan was helpful informa Service was as promised, on time, well done and efficient in every aspect. I would do it again and recommend the dealership. Dan was helpful informative and positive. Well done. More

Service Great customer service. Chris was very helpful in explaining what needed to be done and what was actually done. Been coming here since purchasing the Great customer service. Chris was very helpful in explaining what needed to be done and what was actually done. Been coming here since purchasing the car over 10 years ago and have always been treated fairly. More

Transparent and Customer Centered Service! I have been working with Bob Penkhus Volkswagen since I first leased my previous car 3 years ago. I recently leased another vehicle from them this pas I have been working with Bob Penkhus Volkswagen since I first leased my previous car 3 years ago. I recently leased another vehicle from them this past month (April 2019), and I have to say that my experience was excellent! I worked with Ben Gallentine, who provided me with quality customer service and strived to meet all my needs when leasing a new VW. Ben ensured that the new lease terms met my financial needs and was very transparent about all my options for turning in my old lease. JR Cihura worked diligently to include all the accompanying services within my lease terms while maintaining a price I could afford. I can see why their logo says: "where nobody buys just one". This dealership is genuinely focused on providing the best experiences to their customers so they continue to come back when it's time to lease or purchase a new vehicle. I will definitely continue to work with them in the future! More

Knowledgeable, Honest Service A recent warranty service visit to Bob Penkhus further confirmed exactly why I drive across town to visit Chris Sherban and the Bob Penkhus Service De A recent warranty service visit to Bob Penkhus further confirmed exactly why I drive across town to visit Chris Sherban and the Bob Penkhus Service Department. A nagging worry was quickly identified--correctly--and parts were on hand to repair the problem. Everyone in the Service Department was friendly, eager to assist, and attentive to addressing any concerns. Most notably, this standard of customer service is consistently true each time I visit. More

Good customer service They dealt with me like a new customer when I have been going there a long time. Very personable and friendly! Explains items done or needed thoroughl They dealt with me like a new customer when I have been going there a long time. Very personable and friendly! Explains items done or needed thoroughly! More

very friendly sales person Scott Davidson is an very professional and friendly sales person. He is honest and goes out of his way to make sure the customer is satisfied. Also Scott Davidson is an very professional and friendly sales person. He is honest and goes out of his way to make sure the customer is satisfied. Also the paperwork was handled with experience and outstanding customer service from JR Cihura. More

Customer Service was Lacking. I buy high line cars for three main reasons. 1. The On Call/SOS button 2. Loaner Vehicles 3. Service When you drive a $70,000 car and it’s und I buy high line cars for three main reasons. 1. The On Call/SOS button 2. Loaner Vehicles 3. Service When you drive a $70,000 car and it’s under warranty and need a vehicle to get around while running a business in 3 different cities, I don’t need some smart alek service person offing to pay for my Uber. I need a vehicle, I don’t care how smart Bob Penkhus is about saving money because of their insurer policy not covering any issues. I’ve never had an issue. Seems the service department should be treating customers like they actually do drive a high line car. The service at Bob Penkhus is lacking compared to BMW and Mercedes where they treat you with the high line vehicle mentality. They have respect for the vehicles, and understand what it means to drive a high line car, and that carried all the way through from purchase to service. My two cents. More