Bob Penkhus Volkswagen

He was just very helpful. I will use his services again.and he really new what he was talking about and that was great it was very helpful indeed again.and he really new what he was talking about and that was great it was very helpful indeed More

Mitch has excellent customer service and professionalism. We were inquiring about leasing a new vehicle vs. purchasing a new one and he answered all of our questions to our great satisfaction. We were inquiring about leasing a new vehicle vs. purchasing a new one and he answered all of our questions to our great satisfaction. More

I would recommend the dealer based on the Salesperson. He was very knowledgeable and wanted me to be happy and comfortable. You can go anywhere for a great deal, but the salesperson makes the difference. He was very knowledgeable and wanted me to be happy and comfortable. You can go anywhere for a great deal, but the salesperson makes the difference. He was not pushy or overbearing. For my next car I will definately chose Mitch, wherever he may be. More

Mitch was very knowledgeable, honest and friendly. He made sure I found exactly the new car I was looking for. He helped me through the entire car buying process and made the entire experience very pleas made sure I found exactly the new car I was looking for. He helped me through the entire car buying process and made the entire experience very pleasant and comfortable. These days it's becoming harder and harder to find good customer service, but Mitch London did an outstanding job! I would definitely recommend this dealership soley due to the help and friendly service I got from Mitch. Thank you so much! You made what I thought was going to be a stressful experience a very positive experience. I look forward to doing business with you again in the future! More

I purchased a used 2005 Yukon Denali from this dealership. I was very pleased with my overall experience! Mitch was great to work with. He helped me find exactly what I was looking for at a great dealership. I was very pleased with my overall experience! Mitch was great to work with. He helped me find exactly what I was looking for at a great price. He answered all of my questions and was very knowledgeable. The finance office was easy to work with as well. When I got the car it was spotless and detailed, which I also appreciated. I would definatly recommend Bob Penkhus and Mitch London to friends and family. More

Just wanted to share something positive about my experience at my Mazda dealer, when so many others have nothing but complaints regarding the car dealers they have used. I really did receive the ful experience at my Mazda dealer, when so many others have nothing but complaints regarding the car dealers they have used. I really did receive the full circle treatment!! I was greeted by a very nice gentlemen who was very courteous about helping me, and making sure that I knew exactly what I was looking for, as I have 2 young children who were with me as well and you know that can be a handful lol. He showed me many different cars and explained to me the differences, as I am not very car saavy he helped me in my venture to get an idea for the best deal and help me find something that was in my budget. I felt no pressure, and that he really cared about what my needs were, and not just try to sell me a car like most dealerships seem to do. I will always go back to this dealership and know that I am not just a customer, but a friend as well. Thanks so much Ivan for all your help!! See ya soon! PS. Keep up the great work!! More

I was very pleased with Mr. Muniz' assistance at the dealership. I usually dread going to a dealership because salesmen usually spend their time trying to show me how pretty the color of the car is vers dealership. I usually dread going to a dealership because salesmen usually spend their time trying to show me how pretty the color of the car is versus giving me the information I need. Mr. Muniz did not patronize me and I appreciated that very much!!! I will definetaly tell others to ask for him when buying at this dealership. More

I had been shopping for a while. Everytime I had narrow it down to a vehicle, it was either sold or the salesperson was pushy. I went to Bob Penkhus and was greeted by Ivan. He was nice and explained every it down to a vehicle, it was either sold or the salesperson was pushy. I went to Bob Penkhus and was greeted by Ivan. He was nice and explained everything aout the vehicle. I will send Ivan my friends and family. More

my husband and i went there and purchased a used 2001 mercedes clk 430 convertable.we had a great experience.very freindly staff.lots of smiles.very polite.they made my dream come true.i got a great car mercedes clk 430 convertable.we had a great experience.very freindly staff.lots of smiles.very polite.they made my dream come true.i got a great car at a great price.they worked with our budget,helped us get it financed.brett,my hats off to you.i,m not the easiest person to deal with but you got my heart.a person who understands you and have such a big heart.helped correct all the problems with my car,very patience.the service guys there were very helpful.the finance lady was very sweet.they have a huge selection of cars.good choices.makes you want to buy the whole lot.very military freindly.i suggest all military go there.they will help you purchase that special car.they will work with you.they made a believer out of me.i,m married military,22yrs.been to 5 states and own 4 cars but this is the best car dealership i,ve ever experience.god bless you all the armys best friend who really cares.ask for zach,brett,and the rest of the crew,you,ll be treated like a princess! More

My experiences with the service department mirror most others posting complaints. The work I requested gets completed incorrectly and takes far too long. It started with my 3 year service. I specifically others posting complaints. The work I requested gets completed incorrectly and takes far too long. It started with my 3 year service. I specifically requested synthetic oil for my oil change. I have used nothing but synthetic oil in my engine since the day I purchased it. Not only did they put normal oil in, but when I demanded they swap it out I was charged for all 12 quarts of oil and double labor charges. The service agent claimed that since my model did not call for synthetic oil they were not obligated to follow my directions. WTFO!?!? As a side tasked I asked to have my license plates installed in plate frames I provided (They wanted to charge me for US plate frames so I provided my own at 1/4 the cost). The moron kid they had mount the plates and frames completely screwed it up. Give me a break, I know it only took me 10 minutes to fix it, but I paid those clowns $40 to do it. So much for trying to help the local economy a little. To add complete insult to injury they failed to document my service manual even though I left it on the passenger’s seat in plain sight. I guess this is the quality of service to be expected when someone has a near monopoly for warranty work in your local area. More