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Bob Penkhus Volvo Cars

Colorado Springs, CO

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rated
163 Reviews
The Penkhus Motor Company that you see today had its humble beginning back in 1951 when Robert N. Penkhus moved his young family from Ames, Iowa, and opened a small used car operation in Colorado Springs. New cars were added to the operation on Pikes Peak Avenue in 1957 when the Company became one of the ten dealers in the United States to obtain a Volvo Franchise. In 1972 the Volvo Franchise was moved to a fledgling area of Colorado Springs called Motor City. The combination of a quality product and a reputation for excellent customer service assured continued growth, including the addition of a Mazda franchise, in October 1972, at the Pikes Peak Avenue location. In 1975, Mazda joined Volvo in Motor City to increase productivity and to better serve our customers.
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1115 Motor City Drive

Colorado Springs, CO

80905

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Showing 163 reviews

April 16, 2022

Brett my car in under warranty diagnosis was told it was bad fuel and I’m bringing my car back in again because it’s experiencing the same problems don’t think that it was fully diagnosed and the Diag tech More

by NNILES320
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jim
Apr 18, 2022 -

Bob Penkhus Volvo Cars responded

Thank you for informing us of your situation. As our valued customer, we truly appreciate your feedback. On behalf of the Service Team here at Bob Penkhus Mitsubishi, we are very sorry to learn that you had a poor experience. We strive to meet high expectations, and I’m disappointed to hear that we missed the mark. Our team of Master Elite technicians is built on a foundation of transparency and integrity, and we never want our customers to question that. I would welcome the opportunity to speak with you in more detail about your visit. Please feel free to contact me at 719-228-3221 if you would like to discuss this matter further and so that I can help make things right. Again, we are sorry for your less-than-excellent service experience. Thank you for being a Bob Penkhus customer and for taking the time to reach out. I sincerely hope to hear from you soon. Respectfully, Bud Hall Service Manager 719-228-3221

April 15, 2022

Very friendly. .very helpful..very efficient very nice waiting area. Could not have been better. More

by tomandchris27
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Tracy and a guy from service dept., Samantha Vazquez
Apr 18, 2022 -

Bob Penkhus Volvo Cars responded

Thank you for the review. Come see us again for any other car needs.

April 15, 2022

Great customer service! Amber was good with communication, very knowledgeable, and kind. Service was quick and fast problems seen to be fixed. More

by TIMM0021
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amber
Apr 18, 2022 -

Bob Penkhus Volvo Cars responded

Tim thank you for the 5 star review. We are happy to hear that Amber could make this a great experience. See you at the next appointment.

April 15, 2022

They provide excellent service and do a thorough job. I appreciate the friendly service agents and the clean waiting room. More

by WILLIGK3616
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Samantha Vazquez
Apr 18, 2022 -

Bob Penkhus Volvo Cars responded

Willi thank you for the review. We will be sure to let the staff know they are doing a great job.

April 01, 2022

I am always super impressed with the staff here. Every visit I have made has not been perfect, but the staff have always resolved any issues. I would never take my car anywhere else, because they al More

by WITWICKERS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Tracy
Apr 05, 2022 -

Bob Penkhus Volvo Cars responded

Wit thank you for the honest feedback. We are pleased to hear that our team has been able to provide you with excellent service. Thank you for trusting us and we will be sure to let Jim know he is doing a great job. See you at the next visit.

March 31, 2022

Clay and Lance worked their tails off to get me out of my upside down vehicle and into a vehicle that was not only what I wanted but exceeded my expectations. The dealership itself is clean, ALL of the staff More

by Jodi909
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Lance Dowlen, Jacob Schell, Clay Ponder
Mar 29, 2022 -

Bob Penkhus Volvo Cars responded

Jodi thank you for taking the time to write a review about your shopping experience with us. We are so pleased to hear that Clay and Lance could make this work for you. We appreciate you trusting us with this process. We look forward to serving you for many years to come.

Mar 31, 2022 -

Jodi909 responded

I’m going to have to retract this review and write a new one. After all was said and done. After I had handed the guys at the dealership 9k dollars. THEY WROTE MY PAYOFF on my truck wrong (which was admitted to me by Clay over the phone on 3-30) and forced me to pay the difference over a week later because they made a mistake. We will not be back. And I will make sure no one I know ever shops at a Bob Penkhus dealership.

March 23, 2022

I’ve visited this location and found the car we wanted Lance, Clay, and Jacob did a fantastic job on getting the deal done I couldn’t be more happier and pleased with the outstanding performance those guy More

by greenboy141
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Penkhus
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lance Dowlen, Jacob Schell, Clay Ponder
Mar 29, 2022 -

Bob Penkhus Volvo Cars responded

Congratulations on your new vehicle. We will be sure to let Lance, Clay, and Jacob they did a great job. Enjoy your new car and come see us again for any other car needs.

March 18, 2022

Lance was so flexible and helpful when it came to the sometimes overwhelming process of buying a car. He made it simple and met me with my needs and terms. This was a quick, no pressure experience. More

by Btmartin93
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lance Dowlen, Clay Ponder
Mar 21, 2022 -

Bob Penkhus Volvo Cars responded

Thank you for the review and giving Lance a shoutout. We appreciate you trusting us with your car buying experience. Enjoy your new ride and see you at the next visit.

March 18, 2022

Lance went above and beyond to provide my girlfriend and I the best possible experience. He was quick, personable and patient with us when picking out a car that is suitable for our lifestyle. We will absol More

by keatinsalcido
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lance Dowlen, Clay Ponder
Mar 21, 2022 -

Bob Penkhus Volvo Cars responded

Thank you for the 5 star review. We are so pleased to hear that Lance was able to make this a pleasant experience. See you at the next visit.

March 14, 2022

Sam was wonderful, helpful, and warm. The area is always neat and clean. It is a very good place to bring my vehicle. More

by HOTCAR5505
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Samantha Vazquez
Mar 16, 2022 -

Bob Penkhus Volvo Cars responded

Thank you for coming to see us for your vehicle's service needs. We are pleased to hear you enjoyed the visit. Come see us again.

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