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Bob Penkhus Volvo Cars

Colorado Springs, CO

not yet
rated
163 Reviews
The Penkhus Motor Company that you see today had its humble beginning back in 1951 when Robert N. Penkhus moved his young family from Ames, Iowa, and opened a small used car operation in Colorado Springs. New cars were added to the operation on Pikes Peak Avenue in 1957 when the Company became one of the ten dealers in the United States to obtain a Volvo Franchise. In 1972 the Volvo Franchise was moved to a fledgling area of Colorado Springs called Motor City. The combination of a quality product and a reputation for excellent customer service assured continued growth, including the addition of a Mazda franchise, in October 1972, at the Pikes Peak Avenue location. In 1975, Mazda joined Volvo in Motor City to increase productivity and to better serve our customers.
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1115 Motor City Drive

Colorado Springs, CO

80905

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Showing 163 reviews

February 05, 2022

The employees were tentative and took care of all our needs. They were willing to do what was necessary to accommodate us. More

by Joshuaabney
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jacob Schell
Feb 08, 2022 -

Bob Penkhus Volvo Cars responded

Joshua thank you for the 5 star review. We are pleased to hear you had a great experience with our team. Come see us again for any other car needs.

February 02, 2022

The service was fairly quick and I was satisfied with the service. Friendly and helpful staff too! More

by ndhmendi13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Samantha Vazquez
Feb 08, 2022 -

Bob Penkhus Volvo Cars responded

Thank you for coming to see us for your vehicle needs. We are thrilled to hear you enjoyed the interactions with ort team. See you at the next visit.

January 26, 2022

Over charged for a diagnostic that I could get for free at Auto Zone. While doing a paid oil/air filter change, I asked them to look into a check engine light that I already new the error code to determine More

by JGEDDNGS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
NA
Jan 31, 2022 -

Bob Penkhus Volvo Cars responded

As our valued customer, we truly appreciate your feedback. On behalf of the Service Team here at Bob Penkhus Mitsubishi, we are very sorry to learn that you had a poor experience. I would welcome the opportunity to speak with you in more detail about your visit. Please feel free to contact me at 719-228-3221 if you would like to discuss this matter further and so that I can help make things right. Again, we are sorry for your less-than-excellent service experience. Thank you for being a Bob Penkhus customer and for taking the time to reach out. Respectfully, Bud Hall Service Manager 719-228-3221

January 25, 2022

Dealership was supposed to order a speaker for me. They never reached back out. They also neglected to check or address one of the main issues I brought the truck in for. When the tech came out and just ha More

by AARONJBACH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
I worked with none of these departments.
Jan 31, 2022 -

Bob Penkhus Volvo Cars responded

Dear Aaron, Thank you for informing us of your situation. As our valued customer, we truly appreciate your feedback. On behalf of the Service Team here at Bob Penkhus Mitsubishi, we are very sorry to learn that you had a poor experience. We strive to meet high expectations, and I’m disappointed to hear that we missed the mark. Our team of Master Elite technicians is built on a foundation of transparency and integrity, and we never want our customers to question that. I would welcome the opportunity to speak with you in more detail about your visit. Please feel free to contact me at 719-228-3221 if you would like to discuss this matter further and so that I can help make things right. Again, we are sorry for your less-than-excellent service experience. Thank you for being a Bob Penkhus customer and for taking the time to reach out. I sincerely hope to hear from you soon. Respectfully, Bud Hall Service Manager 719-228-3221

January 20, 2022

Jacob and Lance were fantastic to work with, super quick process! Over all, super happy and excited with my new car. Thank you! More

by laurenleebrown
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lance Dowlen, Jacob Schell
Jan 25, 2022 -

Bob Penkhus Volvo Cars responded

Lauren thank you for the 5 star review. We are pleased to hear Jacob and Lance could make this a great experience for you. Come see us again for any other car needs.

January 14, 2022

Samantha Vasquez was very helpful and accommodating with service. My vehicle received an oil change and a courtesy wash and was completed within one hour which was great! More

by MS.RUBBA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Samantha Vasquez, service
Jan 18, 2022 -

Bob Penkhus Volvo Cars responded

Ms. Rubba thank you for coming to see us for your service needs. We are pleased to hear Samantha and our service team could make your experience a great one. Come see us again soon.

January 14, 2022

Amazing service. The smoothest car buying experience yet of my life. Thank you for everything. More

by Amanda.blake85
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lance Dowlen, Jacob Schell
Jan 18, 2022 -

Bob Penkhus Volvo Cars responded

Amanda congratulations on your new vehicle. Thank you for trusting us with your car shopping needs.

January 12, 2022

Thank you for your service! It was a pleasure meeting Sam and your GM Chris. Great experience!! More

by Cindy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam
Jan 13, 2022 -

Bob Penkhus Volvo Cars responded

Cindy thank you for coming to see us for your car needs.

January 11, 2022

I had a great car buying experience here and would recommend them to anyone! Jacob and Lance were awesome and professional and got me a great deal on my car. On top of that they were able to get me in More

by Ericajade27
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lance Dowlen, Jacob Schell
Jan 13, 2022 -

Bob Penkhus Volvo Cars responded

Erica thank you for taking the time to write a review about your shopping experience with us. We appreciate you giving Jacob and Lance a shoutout. Congratulations on your new car. Come see us again for any other car needs.

January 11, 2022

Lance and Eric were very helpful. We got the vehicle we wanted and we would likely consider Penkhus for future purchases. More

by MDSELLERS410
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric, Lance Dowlen
Jan 13, 2022 -

Bob Penkhus Volvo Cars responded

Congratulations on your new vehicle. We will be sure to let Lance and Eric know they are doing a great job.

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