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Bob Penkhus Volvo Cars

Colorado Springs, CO

not yet
rated
163 Reviews
The Penkhus Motor Company that you see today had its humble beginning back in 1951 when Robert N. Penkhus moved his young family from Ames, Iowa, and opened a small used car operation in Colorado Springs. New cars were added to the operation on Pikes Peak Avenue in 1957 when the Company became one of the ten dealers in the United States to obtain a Volvo Franchise. In 1972 the Volvo Franchise was moved to a fledgling area of Colorado Springs called Motor City. The combination of a quality product and a reputation for excellent customer service assured continued growth, including the addition of a Mazda franchise, in October 1972, at the Pikes Peak Avenue location. In 1975, Mazda joined Volvo in Motor City to increase productivity and to better serve our customers.
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1115 Motor City Drive

Colorado Springs, CO

80905

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Showing 163 reviews

September 15, 2022

Wonderful service, staff is very friendly and professional. Very accommodating to the needs of customers More

by RERDIE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Tracy
Sep 15, 2022 -

Bob Penkhus Volvo Cars responded

Thank you for the feedback.

September 07, 2022

This dealership was easy to work with. It had a nice warm welcoming. It's not so big that you have to find someone to actually help you. I'd go back, but for me it's a long drive, but wort More

by dannyray2004
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Penkhus
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 09, 2022 -

Bob Penkhus Volvo Cars responded

Danny thank you for coming to see us for your car shopping needs. We are extremely happy to hear that you enjoyed the visit. Enjoy your new ride, we look forward to your next visit.

September 03, 2022

Your service dept. did what I wanted done within the time said at a fair cost. See you next time More

by JFRALL22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
young lady
Sep 06, 2022 -

Bob Penkhus Volvo Cars responded

Thank you for the 5 star review.

September 01, 2022

The sale of the car went great! I bought a 2013 WRX with ~54k miles on it. Unfortunately, after the sale they were far from helpful. The clutch starter switch went out on the car wh More

by Ryan Andreoletti
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Spencer Shelton, Scott Overton
Sep 09, 2022 -

Bob Penkhus Volvo Cars responded

Dear Ryan, Thank you for informing us of your situation. As our valued customer, we truly appreciate your feedback. On behalf of the Team here at Bob Penkhus Mitsubishi, we are very sorry to learn that you had a poor experience. We strive to meet high expectations, and I’m disappointed to hear that we missed the mark. Please feel free to contact me at 719-228-3231 if you would like to discuss this matter further and so that I can help make things right. Again, we are sorry for your less-than-excellent service experience. Thank you for being a Bob Penkhus customer and for taking the time to reach out. I sincerely hope to hear from you soon. Respectfully, Clay Ponder Sales Manager 719-228-3231

Sep 09, 2022 -

Ryan Andreoletti responded

I tried calling in and told you guys EXACTLY how we could make this right. You guys made the decision to lose a customer forever over $250 dollars. Great business tactics... AVOID BOB PENKHUS BUSINESSES. That is all, thanks.

August 31, 2022

It was a great experience. Was there early and they took the car then. Also, the 27 point free inspection was very helpful and gave me confidence that my car was in good orde More

by rainbowdevelop
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don't remember the name....Lady at the service counter.
Sep 06, 2022 -

Bob Penkhus Volvo Cars responded

Thank you for taking the time to write about your experience. We are very happy to hear you enjoyed the experience. See you at your next visit.

August 23, 2022

Although they could not find my appointment they went ahead and fit me in their schedule! More

by HAPPEETERRI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Tracy
Aug 30, 2022 -

Bob Penkhus Volvo Cars responded

Thank you for the review.

August 20, 2022

Amber service advisor was very pleasant and kept me updated on vehicle progress. you also had my recall repair service done, plus my vehicle was so kindly given a washing off, thank you. More

by RAGAMUFFINFAMILY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Penkhus
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 22, 2022 -

Bob Penkhus Volvo Cars responded

Thank you for the review. We will be sure to let Amber know she did a good job.

August 19, 2022

I had a very pleasant experience. I feel confident with the level of service that my car got and the staff was really nice and attentive. More

by HBID
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amber
Aug 22, 2022 -

Bob Penkhus Volvo Cars responded

Thank you for the kind words and 5 star review. Come see us again for any other car needs.

August 18, 2022

This trip was to drop my car for a scratch repair that happened during an oil change. Yes, they fixed it, but how did they put a huge scratch in my car during an oil change? It wasted time from my life an More

by KAREN.PIMENTAL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jim Tracy
Aug 22, 2022 -

Bob Penkhus Volvo Cars responded

Karen thank you for your honest feedback. We are extremely sorry about the inconvenience. We truly appreciate you working with us to remedy the situation. We hope you will come see us again so we can work towards earning back your trust. Respectfully, Bud Hall Service Manager 719-785-9615

August 17, 2022

All work except one was done in 1 day. Part had to be ordered. Service writer is easy to work with and has good personality for the job. More

by SCUBADERM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service writer, on right side when facing counter, woman.
Aug 22, 2022 -

Bob Penkhus Volvo Cars responded

We appreciate you coming to see us for your service needs.

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