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Bob Rohrman Hyundai - Service Center
Lafayette, IN
88 Reviews of Bob Rohrman Hyundai - Service Center
"Very pleased with service I received today. The free oil..."
- KPKAYSERVery pleased with service I received today. The free oil change for life on my 2018 IONIQ was honored and the service area did a great job on the tire rotation service. I was in and out in record time. Very good service department at the Hyundai dealership.
Read More"I was was very pleased with the fast service I got with..."
- GRAMPTAZ66I was was very pleased with the fast service I got with my oil change and wiper replacement and i got a free car wash
Read More"I showed up at this dealer without calling, and with no..."
- jenthecloI showed up at this dealer without calling, and with no appointment. I had never been there before. They treated me as a valued customer and immediately assessed the vehicle and patiently explained the work that needed to be done. None of this work was anything I had anticipated as issues but was all very important as the car was nearing 100,000 miles. Then they actually worked on the vehicle that day, also giving me a loaner vehicle to get some errands done while I waited. Near the end of my visit, we were able to identify the cause of the original Reason for my visit, and they ordered the part and were able to install it just a few days later. I have never owned a Hyundai but we had purchased this vehicle from a friend for our daughter and we do like the vehicle. Now I believe we will be able to keep this vehicle for much longer, and as my daughter drives it we don’t have to worry about her safety. Thank you for taking care of all of my Vehicles issues so quickly and for treating me in such a manner that will ensure I bring this vehicle to you for any future needs it has. You have definitely made a new customer!
Read More"My visit to the Hyundai dealer was very good. I was..."
- LONDONOL1960My visit to the Hyundai dealer was very good. I was treated with respect and courtesy and the service was done perfectly with no delays.
Read More"Went in for a service issue on our vehicle and terribly..."
- EPLPBOB7Went in for a service issue on our vehicle and terribly disappointed with the service. The issue was addressed only to have the person in service state that " hybrid Tahoe's are notorious for this if you don't drive them everyday". That was a new one on us. Found an issue on the vehicle that they say is "critical". When we purchased the vehicle we paid cash and purchased the extended premium warranty for 2400.00 as well. When we asked about the warranty coverage we were informed this is maintenance.... OK. Made a phone call to Fabian to get some answers to our questions about this and he said he would call back and let us know what we could do. Well, still waiting on that phone call, supposed to call back in about 30 minutes and it's way past that. I am not going to chase someone to get customer service. I personally think that this dealership really doesn't care as they don't have any skin in the game to give good service. So the next step was to move up the ladder for some help on this issue and again a message was left and you guessed it, no return phone call. There is a break down of communication between the service department and management and no one communicates with anyone else and therefore your issues will never be resolved because at the end of the day, there isn't anything in it for them... Won't be going back to this dealership and won't ever buy from them again..
Read More"Always courteous and efficient. Gets my car in and done..."
- LING204Always courteous and efficient. Gets my car in and done in a reasonable time. Everyone is friendly and the waiting room is always clean and comfortable.
Read More"Everything was fine except for the time it took. I had an..."
- cgarrityEverything was fine except for the time it took. I had an appointment for oil change and it took 1 hr 10 minutes. And the card wasn't washed because it was cold outside. I feel this service shouldn't take more than 45 minutes.
Read More"Michael was very informative and professional. The staff..."
- CarocuestaMichael was very informative and professional. The staff was very friendly and helpful. I will, for sure, continue using this service and referring them to my friends.
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