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Bob Rohrman Hyundai - Service Center

Lafayette, IN

4.4
88 Lifetime Reviews Review Dealership

88 Reviews of Bob Rohrman Hyundai - Service Center

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February 26, 2021

"Very pleased with service I received today. The free oil..."

- KPKAYSER

Very pleased with service I received today. The free oil change for life on my 2018 IONIQ was honored and the service area did a great job on the tire rotation service. I was in and out in record time. Very good service department at the Hyundai dealership.

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Recommend Dealer
Yes
Employees Worked With
Service department
February 26, 2021

"I was was very pleased with the fast service I got with..."

- GRAMPTAZ66

I was was very pleased with the fast service I got with my oil change and wiper replacement and i got a free car wash

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Recommend Dealer
Yes
Employees Worked With
January 30, 2021

"I showed up at this dealer without calling, and with no..."

- jentheclo

I showed up at this dealer without calling, and with no appointment. I had never been there before. They treated me as a valued customer and immediately assessed the vehicle and patiently explained the work that needed to be done. None of this work was anything I had anticipated as issues but was all very important as the car was nearing 100,000 miles. Then they actually worked on the vehicle that day, also giving me a loaner vehicle to get some errands done while I waited. Near the end of my visit, we were able to identify the cause of the original Reason for my visit, and they ordered the part and were able to install it just a few days later. I have never owned a Hyundai but we had purchased this vehicle from a friend for our daughter and we do like the vehicle. Now I believe we will be able to keep this vehicle for much longer, and as my daughter drives it we don’t have to worry about her safety. Thank you for taking care of all of my Vehicles issues so quickly and for treating me in such a manner that will ensure I bring this vehicle to you for any future needs it has. You have definitely made a new customer!

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Recommend Dealer
Yes
Employees Worked With
Michael
January 28, 2021

"My visit to the Hyundai dealer was very good. I was..."

- LONDONOL1960

My visit to the Hyundai dealer was very good. I was treated with respect and courtesy and the service was done perfectly with no delays.

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Recommend Dealer
Yes
Employees Worked With
Parts department, cashier, and Michael.
January 24, 2021

"Went in for a service issue on our vehicle and terribly..."

- EPLPBOB7

Went in for a service issue on our vehicle and terribly disappointed with the service. The issue was addressed only to have the person in service state that " hybrid Tahoe's are notorious for this if you don't drive them everyday". That was a new one on us. Found an issue on the vehicle that they say is "critical". When we purchased the vehicle we paid cash and purchased the extended premium warranty for 2400.00 as well. When we asked about the warranty coverage we were informed this is maintenance.... OK. Made a phone call to Fabian to get some answers to our questions about this and he said he would call back and let us know what we could do. Well, still waiting on that phone call, supposed to call back in about 30 minutes and it's way past that. I am not going to chase someone to get customer service. I personally think that this dealership really doesn't care as they don't have any skin in the game to give good service. So the next step was to move up the ladder for some help on this issue and again a message was left and you guessed it, no return phone call. There is a break down of communication between the service department and management and no one communicates with anyone else and therefore your issues will never be resolved because at the end of the day, there isn't anything in it for them... Won't be going back to this dealership and won't ever buy from them again..

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Recommend Dealer
No
Employees Worked With
January 22, 2021

"They handled the recall issue on my 2011 Hyundai. The..."

- colleensmiley78

They handled the recall issue on my 2011 Hyundai. The service has always been great and the staff is highly polite and time efficient. I would recommend.

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Recommend Dealer
Yes
Employees Worked With
Michael
January 15, 2021

"They let you know what going on with your vehicle very..."

- melissaellington

They let you know what going on with your vehicle very nice pleasant work also very helpful they also explain every detail and problem will have a Solution

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Recommend Dealer
Yes
Employees Worked With
Michael
January 14, 2021

"Always courteous and efficient. Gets my car in and done..."

- LING204

Always courteous and efficient. Gets my car in and done in a reasonable time. Everyone is friendly and the waiting room is always clean and comfortable.

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Recommend Dealer
Yes
Employees Worked With
January 14, 2021

"Everything was fine except for the time it took. I had an..."

- cgarrity

Everything was fine except for the time it took. I had an appointment for oil change and it took 1 hr 10 minutes. And the card wasn't washed because it was cold outside. I feel this service shouldn't take more than 45 minutes.

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Recommend Dealer
Yes
Employees Worked With
I don't know who I worked with
January 01, 2021

"Michael was very informative and professional. The staff..."

- Carocuesta

Michael was very informative and professional. The staff was very friendly and helpful. I will, for sure, continue using this service and referring them to my friends.

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Recommend Dealer
Yes
Employees Worked With
1
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