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Bob Rohrman Subaru of Fort Wayne - Service Center

Fort Wayne, IN

4.2
572 Reviews

572 Reviews of Bob Rohrman Subaru of Fort Wayne - Service Center

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June 27, 2022

We drive from Coldwater lake for your service and very happy with the service we received More

by lloyd_741
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Kristin Newsom
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kori Halter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ron Goodwin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 27, 2022 -

Bob Rohrman Subaru of Fort Wayne responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

June 16, 2022

RIP OFF! $400+ LIFE LESSON! LAST TIME EVER! My daughter took her Subaru Crosstrek in for oil change this morning and ended up paying over $900 for 30k schedul More

by Kelly
Overall Experience
Recommend Dealer
No
Employees Worked With
Brent Parrish
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 23, 2022 -

Bob Rohrman Subaru of Fort Wayne responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please feel free to reach out to management directly. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We’re sorry that we didn’t meet that goal in this case and we’d love the opportunity to get more details to see if we can turn this situation around for you.

June 13, 2022

I have experienced nothing but greatness at this dealership!!! Everyone there are just fantastic people! More

by Maria
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Brent Parrish
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adam in the financial department
Jun 13, 2022 -

Bob Rohrman Subaru of Fort Wayne responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Bob Rohrman Subaru of Fort Wayne!

March 06, 2022

Recently brought a car in to be fixed, was upcharged on a price quote, which was very unexpected, and they kept my car an extra week, bcuz they forgot to order the parts! I was definitely over charged& I don More

by Phi
Customer Service
Quality of Work
Friendliness
Overall Experience
Recommend Dealer
No
Employees Worked With
Dave Moser
Mar 23, 2022 -

Bob Rohrman Subaru of Fort Wayne responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

February 15, 2022

On Thursday, January 27th, my husband brought his 2016 outback to your Lima road location. The purpose of this visit was to switch the regular tires to snow tires, do an alignment, and an oil change. We h More

by meliee27
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Service department, General Manager never replied.
October 16, 2021

Had my new Forester in for it's first oil change and the service department was very friendly and quick. I was extremely happy with the service and the friendliness of their staff. More

by Beastss
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Adam Irmscher
Oct 18, 2021 -

Bob Rohrman Subaru of Fort Wayne responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

September 16, 2021

I took my car into the head gasket worked on since it was leaking oil. They broke some parts in my motor, told me there was a "rebuilt" motor at a junkyard they could install, and I would have my car back i More

by berrywhilds
Friendliness
Overall Experience
Recommend Dealer
No
Employees Worked With
Kyle Bertsch
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dave Moser
Oct 03, 2021 -

Bob Rohrman Subaru of Fort Wayne responded

Thank you for your review. We're very sorry to see that you didn't have the best experience at our dealership. We value all customers' feedback and will share your comments with the team.

Oct 06, 2021 -

berrywhilds responded

What happened to you all giving me a call?

Oct 06, 2021 -

berrywhilds responded

and I quote: "Providing a positive experience is our top/ priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story." I provided my contact information to you 9/21 and no one has contacted me yet.

September 03, 2021

The pricing for auto maintenance is too costly. Wait time too long for member at the parts window to give service and then confused about part already paid for or it was not updated in the computer. More

by DJGTAYLOR
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Isaac Villavicencio
Sep 20, 2021 -

Bob Rohrman Subaru of Fort Wayne responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

July 23, 2021

We were taking a trip to Indiana and there were no rental cars anywhere ! A good friend Shelly McKee, gave us Brent Parrish's ( sales consultant) name and number, He found us a rental from this dealership an More

by Beth
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Brent Parrish
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jacob Book
Jul 23, 2021 -

Bob Rohrman Subaru of Fort Wayne responded

Thank you for your feedback, Beth. It's great to hear that Brent and the team were able to help you out. We truly appreciate your business, and please don't hesitate to reach out if we can be of any further assistance!

July 13, 2021

They take good care of me and my suburu. Wait times are reasonable and the lounge is very comfortable. If I need a ride home they provide. More

by LDREYFUS3
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Service
Jul 13, 2021 -

Bob Rohrman Subaru of Fort Wayne responded

Thank you for choosing Bob Rohrman Subaru of Fort Wayne, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

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