Bob Swope Ford

BEWARE: Dealer not concerned about customer's safety I found the vehicle that fit what I had been looking for, a 2013 Taurus SHO, on the website for Bob Swope Ford in Elizabethtown, KY. The actual trans I found the vehicle that fit what I had been looking for, a 2013 Taurus SHO, on the website for Bob Swope Ford in Elizabethtown, KY. The actual transaction of purchasing the vehicle was painless and the sales associate was very accommodating and friendly. I decided to purchase the vehicle despite discovering that the dealer had permitted the vehicle to be driven as a demo by a salesperson and the mileage was higher by 3500 than the website indicated. There wasn't much I could do about the mileage, but it should have been my first hint that something was off with a dealer that is putting that many miles on cars they have posted for sale online with the odometer reading documented. The financing process was also uneventful and satisfactory. Because this was a Saturday, the detail department was closed and the Cilajet sealant that was part of the purchase couldn't be applied that day meaning another 2+ hour drive from Nashville would be required. I scheduled to take a day off and made the trek to drop off the dealer. They tried to give me a little loaner Focus but ultimately provided a decent Explorer Sport which seems more appropriate considering the inconvenience. My son and I spent the next 6 or so hours in Louisville making the best of the day. We finally picked up the car and it looked very good and headed home to Nashville. Now this is where the issues began; not knowing the service history I took it to my local dealer and had them do a complete service just in case. In the course of doing this I found out that the vehicle had never been run through any sort of service at Bob Swope Ford at all despite them clearly driving it regularly through a service interval. Additionally and most alarming is that despite the vehicle being on their lot long enough to accumulate 3500 miles and my separate visit back, they completely failed to discover and carry out 2 safety recalls (for your reference the specific recalls are 13S04 Fuel Delivery Module Replacement and 14S10 Right-hand Front Half-shaft Retention to which I will let you look up online and decide seriousness for yourself) that my local dealer considered serious enough to recommend not driving the vehicle until they were completed. I was also informed directly by their used car manager that their standard policy/procedure if for no used vehicle to EVER leave their lot with outstanding safety recalls, not because it is required on used cars, but because it is in the best interest of their potential customer’s safety. I contacted Bob Swope Ford in writing asking that their GM please call me. The gentleman who did finally call wasn't the GM but he represented the dealer. This representative was very cavalier about my concerns on their lack of concern for customer's safety to which he casually dismissed my concerns and stated that I should have found them myself using a Carfax report. Their attitude was indifferent and dismissive. I don't typically take time to write reviews but I want to make anyone I can aware that given the option, they should consider any non-Swope Auto Group owned dealerships since this apathetic attitude towards their customers safety is likely systemic throughout the organization. More

I contacted Bob Swope Ford in hopes of purchasing a 2005 Ford Explorer. I have less than perfect credit so I was unsure if they would work with me but I was ensured by a helpful employee that it was not a p Ford Explorer. I have less than perfect credit so I was unsure if they would work with me but I was ensured by a helpful employee that it was not a problem at all. They gathered all my information and said they wouldn't finance to me alone which was fine, I got a cosigner and they stated with my income they couldn't finance me that vehicle since it had a lot of miles on it. I gave up said okay and moved on. A couple days later another employee contacted me and stated he wanted to help me get into a vehicle, he asked if there was anything else I wanted and I told him my requirements in a new car and he said he would call me back. He called me back with a 2006 Jeep Commander with less miles. He said he had it all approved and ready to go. I was excited. I was advised I needed to add the vehicle to my insurance and come in that night which I did. When I got to the dealership we were going over documents and income, they had my cosigner down for making 15,000 a month....When I filled out my online app for him initially for the Ford Explorer, I did put one too many 0's at the end but when I spoke with the previous agent he fixed this for me with the correct income. I'm not sure why there was not a question about that when he called me back in the first place. If my boyfriend made 15,000 a month, I'm pretty sure I would have no problem just buying the care I wanted straight off the lot. Needless to say I am fathomed by the lack of communication in the office. I paid for a babysitter to make this hour long trip (one way) to keep my daughter so I could get up there, I also now have to pay for adding the car to the insurance even though I never stepped foot in the car, gas money to the person who drove me there and not to mention I had finals this week so wasted a night that I could have been studying. I am highly disappointed, not that they were not able to finance me, that is my problem, but that they would make a point to contact me to try something else and not even take the time to get with the person that I initially tried with to make sure all the facts were straight before getting my hopes up again. Now I am out of money and time wasted with Bob Swope. More

BEWARE!!!!!!! BEWARE!!!! Talked to Sales Manager about BEWARE!!!!!!! BEWARE!!!! Talked to Sales Manager about SUV@ 1;15PM Told him I Would be there within 2 Hours Arrived @ 2;30 PM Said SUV Was in Detail BEWARE!!!!!!! BEWARE!!!! Talked to Sales Manager about SUV@ 1;15PM Told him I Would be there within 2 Hours Arrived @ 2;30 PM Said SUV Was in Detail Shop.When I Arrived SUV Was Leaving On Transport to Auction. Poor excuse for a Sales Manager and Dealership NOT REPUTABLE Robert Christie Drove 116 Miles Round Trip More