Bob Swope Ford

Professional and courteous. Vehicle was done before promised . Very friendly and thorough. Very pleasant experience. Vehicle was done before promised . Very friendly and thorough. Very pleasant experience. More

warranty work I am writing this letter to express that as a Ford customer I am very upset about 2 major locations and the work that they have so called completed on I am writing this letter to express that as a Ford customer I am very upset about 2 major locations and the work that they have so called completed on my 2005 Ford F250 Harley Davidson VIN#1FTSW21P65EC24124. The location of Gary Yeomans Ford 1420 N Tomoka farms rd Daytona Beach Florida 32124 and Bob Swope Ford in1307 North Dixie Ave Elizabethtown KY 42701.In regards to being "Ford Tough". I have been a loyal ford guy for 26 years. I originally took my truck to have it head gaskets fixed at Gary Yeomans Ford which is an authorized Dealer in November 25 2016 and I went back to the dealer on 12/2016 and explained that I was leaking fluids and they was going to charge me again to tighten up clamps etc until I contacted the General Manager and he took care of it at no charge and said that they just did that work and it is not on me.A little later I went back to Gary Yeomans Ford and explained that I was still leaking .They said it was the water bottle and I paid $ 314.86 . I relocated back to Kentucky and it continued to leak.So I took the truck to Bob Swope Ford in Elizabethtown Kentucky. Where I was told by their mechanic that the motor does not have an intake gasket and that it was the water pump.I had to explain to a CERTIFIED MECHANIC what the intake gasket looked like and where it was located and that the water pump and radiator was NEW.It was the circle one that is located in the front of the motor. He refused to listen to me until a co-worker explained to him that I knew what I was talking about. So I ended up leaving the truck there to have it fixed under warranty.Bob Swope called me and said that they will have their master diesel mechanic look at it to ensure that it is fixed correctly because the gasket had been pinched from where Gary Yeoman ford did the original work.And that they would do a pressure test etc. I was then called and told that it was fixed under a warranty claim and that it was ready for pick up.I drove the truck on vacation 1600 miles to find that the truck was not fixed and it was still leaking fluid and that there was blow back from the tank.So when I returned I took it back to Bob Swope Ford and explained that it was still leaking.So they said it was the tank and replaced it under a warranty claim.Diane (service writer)had a technician drive it home over night and told me that the truck would be ready on 7/21/2018.When I arrived I was told that there is a different issue.and that they would have another mechanic look at it on 7/23/2018.I was called in the morning of 7/23/2018 by Diane and she stated it could be a head gasket which is under warranty or a cracked head and if it was a cracked head that i would be responsible for $3300 on labor plus material.Neither dealer had the heads tested before performing the job. I do not have that kind of money lying around to pay again for something that should have been fixed right the first time.I have already spent over $5800 for a AUTHORIZED FORD DEALER to fix my truck correctly.I am being told from Gary Yeoman Ford Dan Hickey that the issues that I am having is covered 100% by the warranty of parts and labor and then from Steve Couch at Bob Swope ford that they will not use the warranty because Gary Yeoman installed the parts wrong. I am a consumer . It is not my responsibility nor did I do the work myself.I paid a certified dealer to do what needed to be done and should not have to suffer the consequences because they did not do it correctly.I have the contract which states parts and labor and Steve couch states that Gary Yeoman Ford did not install it correctly so that they do not have to honor the contract. That being said it is not my fault that a certified Ford Dealer did not do the work properly.Dan Hickey spoke with Steve and he said that he would honor the warranty in the beginning on 8/22/2018. AND IN THE END STEVE REFUSED TO HONOR THE WARRANTY AND BE A MAN OF HIS WORD. I PUT MY FAITH AND LOYALTY INTO FORD AND MY HARD EARNED MONEY, For me to take it too 2 Authorized Ford Dealers and to pay for their certifications and experience and my truck is still not fixed is a major issue.These dealers have redone my motor 2 times under warranty and it is still not fixed. I ask as a loyal customer that Ford Motor Company step in and fix these issues on my truck at no cost to me as soon as possible.I am a single dad of 3 children that works hard for my family and I can not continue to pay for something that should have been corrected the first time it was redone and paid for.Since the dealers failed to test the heads originally and has been inside the motor 4 times on warranty issues it should not be passed onto the customer for their negligence.I have taken my truck back to these authorized dealers 7 times to address the issue that I have paid for from the beginning. Now I am being told that it is a 50/50 chance that if it is a head gasket it would be covered under warranty or if it was a cracked head which I would be responsible for since they failed to do their part and was paid to fix at both authorized dealers.Why didn't the certified dealers check all of this as they where paid to do.After the heads where tested they needed to be milled. IT WAS NOT A CRACKED HEAD AND SHOULD BE COVERED ON THE WARRANTY WHICH DIANE STATED IT WOULD BE. At this point I am past understanding and patience. I loose money every time I have to take off work to take my truck back to a dealer to have it fixed correctly which it is not happened yet.The so called certified mechanics are worried about the bottom line and not the customer.If my truck was fixed correctly the first time I would not be dealing with it at this time. I have included copies of the invoices on which I have paid for a service by FORD and copies of the warranty paper work that something had to be redone AGAIN. These certified dealers represent Ford Motor Company on sales and their labor. On 9/21/2018 I received a call that my vehicle was ready for pick up and that my balance owed was $3723.00. Upon picking up my vehicle I asked to speak with the Owner of Bob Swope Ford (Carl Swope)and was told he is aware of the situation and he would not do anything about the issue at hand. After I paid the bill in full against my better judgement my vehicle was pulled up to the garage and immediately seen that the check engine light was on. So I went back in to Diane and showed her and was told to leave the vehicle with them once again. They have had my truck since 8/22/2018 and apparently do not take measures to COMPLETELY FIX WHAT I HAVE PAID FOR from the beginning.The fact that they have fixed the vehicle and used the warranty the first time they had serviced my vehicle and now they refuse to honor the warranty when they had to fix it correctly and charge me over $3700.00 is completely unethical and shallow. More

Should have stayed in the old building! I have been taking my truck to Swope Ford Service since I bought it at this dealership. For the first 6 years they were setup at a separate truck only I have been taking my truck to Swope Ford Service since I bought it at this dealership. For the first 6 years they were setup at a separate truck only shop down the street from the actual dealership. I could get the WORKS done in 40 minutes or less and repairs were also done in a timely manner. No complaints there. Now that service has moved to the dealership, expect to be there all day. I just waited an hour to find out my truck was not even taken back yet. Why make an appointment and tell them you are waiting if there is no hurry to get you in. Looking in the shop they were not very busy today and lots of open bays. It has been this way since the truck service moved and this might be the last time I get my truck serviced there. After years of the dealership servicing my truck all I want is the same level of service which includes timely service. More

Recall The dealership was responsive to the needs of my organization in a timely manner. We were in need a quick turn around and they provided it. The dealership was responsive to the needs of my organization in a timely manner. We were in need a quick turn around and they provided it. More

Service Dept. was top of the line When I took my car in for vehicle care, I was very pleased with the attention, care and professionalism of the service dept, especially from Brian Cle When I took my car in for vehicle care, I was very pleased with the attention, care and professionalism of the service dept, especially from Brian Cleaver. I initially called in and he was able to not only get me in the same day but he had already spoken with the technicians about what was needed by the time I got to the dealership. He arranged transportation for me to my job, which relieved much stress. The work was patiently explained to me in a professional and detailed manner. Should I need car service in the future, I will absolutely go to Bob Swope Ford. Great team. More

Outstanding service. The service department has always provided exceptional service in a very timely manner. This visit the service was completed way ahead of the initia The service department has always provided exceptional service in a very timely manner. This visit the service was completed way ahead of the initial estimated time. The shuttle service provided is greatly appreciated. More

This company always takes good care of my car. Dec. 01, 2016 Since the day I bought my car from Swope Ford in 2013, I have taken it to Bob Swope Ford in Elizabethtown Kentucky to be serviced regul Dec. 01, 2016 Since the day I bought my car from Swope Ford in 2013, I have taken it to Bob Swope Ford in Elizabethtown Kentucky to be serviced regularly. They are always friendly, courteous, prompt, and efficient in getting my car serviced and ready for me to drive it away. I think they are very reasonable in their prices, and I like the way they make one feel welcome and comfortable in their nice waiting area. Carrie Server was my Guest Server Coordinator yesterday and she is a very nice lady. I highly recommend Bob Swope Dealership in Elizabethtown, Kentucky to anyone who is interested in purchasing a new vehicle and/or needing their vehicle serviced. I no longer live in that area but I still drive there to have my car serviced. They're great. More