Where to start..I had a transmission put in my car at "xyz" shop, said shop towed it to bob tricketts to get the transmission programmed(gm transmission, gm certified dealer/service garage), after a day(Monday August,27) of having it bob tricketts calls and says the transmission is bad that it has no rev and slips taking off. Ensue panic on my end trying to figure out what to do with this situation. I call them back and ask if the warranty will replace the transmission if they could install it and program it, the man Ralph that I spoke with said yes can and even quoted me a price for the labor. So I call where I got the transmission from and they call bob tricketts to see what is going on and come to find out bob tricketts doesnt even have a certified transmission technician in their service department, so who even looked at my car?! Not someone who had the skills to do so. Upon finding that out, I search for another GM dealer to look at my car, HARRY GREENS. I pay Bob tricketts 94 to get my car keys back, pay to have my car towed to harry greens. Harry greens calls me Tuesday august 28th after having my care a mere 2 hours to tell me that all it needed was 4.5 quarts of transmission fluid and that it was running perfect. So thank you bob tricketts for giving me the biggest headache ever over 50 dollars worth of transmission fluid, which if you had a transmission technician probably wouldn't have happened in the first place. Do yourself a favor and go to another gm service center if you dont want to endure 99 problems.