Bobby Crabtree Chevrolet of New Haven

Less than Impressed It frustrates me that every individual who seems to visit this dealership has had a positive experience EXCEPT for me. At first the sales representati It frustrates me that every individual who seems to visit this dealership has had a positive experience EXCEPT for me. At first the sales representative was friendly and accommodating, once he realized I was older than I initially appeared. Once the deal had been made I started noticing that there were mistakes in the numbers. The sales tax was calculated wrong, my discount was made a rebate so that it was taxable, and the amount charged for the registration and title was 200 over the amount it was initially said to cost. During my phone call to clear up these mistakes I was treated poorly as the manager I was forwarded to blatantly insulted my intelligence and refused to listen to anything I had to say. He then became angry and frustrated with me and refused to further explain or listen to what I had to say. After the phone call I went to pick up the car, only because I had already given the dealership a down payment, and was thoroughly put off. I sat down with their financial coordinator who was the nicest employee of that location and the numbers were wrong again. I had been given false numbers over the phone again, FROM THE MANAGER. There are ways in which the numbers are run through a system and they should have been correct if the manager is stating that they will be. The financial manager was nice enough to go and talk to the manager about his conduct throughout our conversation and he began to yell that he had told me everything and insulted my intelligence yet again. I say again that the Financial Coordinator was very understanding and did an excellent job in calming me down and supporting me and getting me excited about my new car. I did all the paper work and no one collected my down payment, they were about to let me drive off with the rest of the money that was supposed to go towards the down payment. Had I been a sketchy person, I could've driven off with their money. Long story short I would not recommend this Chevy location, I have been a Chevy driver all of my life as have my parents and am disgusted with the way that I was treated at this location. They were terrible salesmen and I am overall disappointed with the car buying experience. They did not deserve my business, nor do they deserve anyone else's. More

Quality Honest, Quality, Fair. I always trust the service at McDermott, they are accommodating to my schedule the work is done right the first time, good inte Honest, Quality, Fair. I always trust the service at McDermott, they are accommodating to my schedule the work is done right the first time, good integrity. More

Car Service, nightmare I've never gone to the point of posting reviews. Unfortunately my experience from scheduling my service appointment, to the day it was scheduled for " I've never gone to the point of posting reviews. Unfortunately my experience from scheduling my service appointment, to the day it was scheduled for "2 hours' and took 9 1/2 (which I only was made aware because I contacted them), to the next day having to go back because they put a part on wrong, to the management and staffs need to defend what happened as opposed to a simple apology, Yes its fare to say "my" experience was not good. They send countless "rate us" emails but they must not read them because to date I've received zero communication from them. In the end I'm paying out of pocket to bring my car to another shop to check there work. My "ABS" light is on , which they fixed. My Steering is clicking and knocking, which they fixed?? Good Luck More

McDermott Chevrolet.....Definitely a top shelf dealership If I could give McDermott Chevrolet 10 stars, I would. My new car purchase was a wonderful experience, due to their exceptional staff. From Sales If I could give McDermott Chevrolet 10 stars, I would. My new car purchase was a wonderful experience, due to their exceptional staff. From Sales, to Service, to Finance, you couldn't ask for nicer or more helpful people. You'll never go wrong with McDermott if your current car needs repairs or if you are looking to buy a new car. My salesman Tom Rowe, was an honest, and true gentleman. The respect and courtesy the McDermott staff show their customers is remarkable. It is a great pleasure doing business with them. More

SERVICE ON MY 2013 CHEVY CRUISE RS @ MCDERMOTT CHEVY I BUY ALL MY CHEVY'S @ MCDERMOTT ALWAYS A EXPERIENCE JOE CETTA AND HIS SERVICE STAFF ALWAYS DO A WONDERFUL JOB. IF YOU NEED A PLACE TO BUY OR SERVICE I BUY ALL MY CHEVY'S @ MCDERMOTT ALWAYS A EXPERIENCE JOE CETTA AND HIS SERVICE STAFF ALWAYS DO A WONDERFUL JOB. IF YOU NEED A PLACE TO BUY OR SERVICE YOUR CAR THIS IS THE PLACE TO GO. THANK YOU BILL DICROSTA More

I thought everyone from the driver to the technician to the person who called me to tell me the driver was on his way were all in tuned to my needs and performed professionally and the way I would expect t the person who called me to tell me the driver was on his way were all in tuned to my needs and performed professionally and the way I would expect them too. More

The Service Advisor Miss Shelby Saleeba was very helpful with my questons, and after my service was done to my 2011 Silverado 4x4. She set up my Bluetooth which I am now able to use. She didn't have to do t with my questons, and after my service was done to my 2011 Silverado 4x4. She set up my Bluetooth which I am now able to use. She didn't have to do this for me. Shelby Saleeba took it upon herself to help me, which I am very grateful. She has such a great personality,very friendly, and so knowledgeable in the type of work that she does. I am almost 65 years old and been around many Service Depts. at dealerships in my time and I find that Miss Shelby Saleeba is far more experienced than other Service Advisors at other dealerships. I have purchased three new vehicles within the last three years at McDermott Chevrolet because of the Great Service Dept. Miss Shelby Saleeba is a great asset to McDermott Chevrolet which keeps me coming back. I ask to Whom It May Concern to give this woman the recognition that she so deserves. Thank you, John Redente More

McDermott is awesome they always strive to do the best work and they are always so friendly and they make the service experience the best work and they are always so friendly and they make the service experience the best More

My wife and I went to McDermott and were greeted by Mike Nash. He couldn't have been more friendly or knowledgeable. John Zito the manager was also very helpful and knowledgeable. We would highly recommend Nash. He couldn't have been more friendly or knowledgeable. John Zito the manager was also very helpful and knowledgeable. We would highly recommend this dealership and will be back when ready. More

I will ALWAYS be a faitful customer, Joe in Service always treats me like I am important and Ken always works on my car and knows the car. The main thing to me is HONESTY....I never feel like I am tak always treats me like I am important and Ken always works on my car and knows the car. The main thing to me is HONESTY....I never feel like I am taken advantage of and little to no dealerships are honest in my opinion but dealing with McDermott for the last 7 years...I LOVE THEM most for their honesty....Thank you so much....and I LOVEEEEE MY HUMMER ...Wish they made them again cause that is all I would ever own More