Nucar Honda of Norwood

Katherine is one of the most positive and friendly works at Nucar Honda of Norwood, she was extremely helpful, detailed, and transparent throughout the process she made sure I got a GREAT DEAL on such a hig at Nucar Honda of Norwood, she was extremely helpful, detailed, and transparent throughout the process she made sure I got a GREAT DEAL on such a high value car! Katherine was very helpful in figuring out what SUV would work for my family and I & made sure I was able to find the perfect car with all the amenities I needed. We got great price and she even went out of her way to make sure we got photos with the huge red bow which was such an important detail and i'm so grateful to have a cute photo opportunity. She's great with kids, my children were able to play around her desk with no issues. Katherine even went as far as giving them snacks and lollipops she had in her desk to help with my fussy kids, as we figured out the paperwork. Extremely nice and lovely to be around. If any of the managers are seeing this, Katherine deserves a raise! Went above and beyond to give me a great experience and I will be coming back because of her! More

Katherine was great. Process was easy from the test drive to signing the paperwork. I would recommend Nucar and Katherine Process was easy from the test drive to signing the paperwork. I would recommend Nucar and Katherine More

Katherine was very professional and easy to work with. I would work with her again in the future. I would work with her again in the future. More

Katherine was great - she got me right into a test drive and made buying the car easy. and made buying the car easy. More

I had a wonderful experience working with Katherine Velasquez at Nucar Honda of Norwood! She was professional, patient, and made me feel comfortable throughout the entire process. Katherine took the ti Velasquez at Nucar Honda of Norwood! She was professional, patient, and made me feel comfortable throughout the entire process. Katherine took the time to answer all my questions and made sure everything went smoothly from start to finish. It truly felt like she cared about my experience and wanted the best outcome for me. I highly recommend asking for Katherine if you visit Nucar Honda — her customer service is top-notch and she genuinely goes above and beyond! More

I’ve had many cars over the course of years, and I must say this has been one of the most smooth transaction thus far. I had the pleasure of working with Katherine and she was great. Would highly recommend say this has been one of the most smooth transaction thus far. I had the pleasure of working with Katherine and she was great. Would highly recommend working with her. More

I recently leased a 2026 Honda CR-V, and my experience with Katherine Rodriguez was absolutely outstanding! From start to finish, she made the process smooth, comfortable, and stress-free. Katherine was p with Katherine Rodriguez was absolutely outstanding! From start to finish, she made the process smooth, comfortable, and stress-free. Katherine was personable, patient, and genuinely cared about helping us find the right fit for our needs and budget. She worked with us to ensure our monthly payments and money down stayed within what we were comfortable with, without ever making us feel pressured. Even after the purchase, she’s continued to be so helpful and responsive with any questions we’ve had. Her kindness and professionalism truly stood out, and I can’t recommend her enough to anyone looking for a new vehicle. Thank you, Katherine, for making what can be a stressful process such a positive experience! More

Incredible and fast service. I would recommended this dealer and Katherine to friends and family. I would recommended this dealer and Katherine to friends and family. More

Joe is the best salesperson and was very helpful and explained all options. Dealership is good and manager was helped to understand to lease. Finance is worst, they never return my calls. I just explained all options. Dealership is good and manager was helped to understand to lease. Finance is worst, they never return my calls. I just called it always goes to voice mail. I signed for wear and tear protection and called for cancellation next day, 2nd, 3rd and 4th and left voice mail each time. I went to pick up car on 4th day then person (claimed from finance) said I can cancel but they will only refund check after end of lease. I contacted company "Protective" and they said they return check to dealer in 6 to 8 weeks. I don't understand why dealer is keeping money for service which was already cancelled. Nothing specified in documentation such as will be paid only end of lease. I don't recommend based on my experience especially with finance. I am planning to report in BBB if I am not going to refund my money for service which was cancelled. More

You drop your car off with a very polite person. Then it becomes automated. You get a text with a link to list a bunch of extra upsells. If you click on anything, you agree to the upsold service. Mi Then it becomes automated. You get a text with a link to list a bunch of extra upsells. If you click on anything, you agree to the upsold service. Minimal human interaction. Most places call you with additional recommendations and explanations and ACCURATE estimates. I was upsold on replacement struts, because I clicked on the link thinking it would give more information, nope, it authorized the repair. Low ball estimate on website ($648 for BOTH STRUTS), ended up being a lot more (Over $1200). And it wasn't done correctly... Less than a month after having the struts replaced, I heard this loud rumbling noise.I though it was a spare tire issue. It was the strut that they just replaced, the bolt had been stripped and was loose. The tire shop said Nucar clearly messed this up. I have contacted Nucar, and since its hard to get a human to talk to, I leave this review. I am willing to delete and/or update this review if they make things right. More