I've purchased my past 2 Honda's from Boch Honda Norwood and have only had my car serviced by them for over several years. I have a 2016 Honda Civic with less than 23,000. I took it in for an oil change and was told I needed 2 new front tires. I found this suspicious as when I took my car in for service last July I had 20,748 miles and my tires were "GOOD" on the report. I now have 22,708 miles and they are in danger of exploding? Not even a week after getting the new tires and alignment, my tire air pressure came on - my back tires and spare needed air. They also told me I needed a new Cabin HVA air filter but when I looked at my owner's manual, it would be due for changing at 30,000 unless extreme conditions. Needless to say, when I went to pick up my car, I was charged an extra $20 for using a credit card - I was never told they changed their policy and did not have my check book or ATM. I called and left a message for the Service Director, Owen Garber, who never returned my call. I called a week later and spoke with the Service Manager, Frank, who promised to speak with Owen about giving me a refund instead of a service credit. I called a week later since I didn't hear back and left a message. I called again a week later and the representative said she would have Frank or Owen paged to call me back. I just called back again a few days ago and still have not heard back.
I guess they don't care about keeping my business. And certainly do not stand behind their mission statement: "Boch Honda in Norwood, MA treats the needs of each individual customer with paramount concern. We know that you have high expectations, and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time...". Time to find another service center!