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Bolton Volkswagen
Lake Charles, LA
432 Reviews
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Showing 432 reviews
May 09, 2018
Fast, friendly It was a quick experience with nice staff. Even gave me a complimentary cleaning on my car. Best service Dept I’ve ever dealt with at dealership! It was a quick experience with nice staff. Even gave me a complimentary cleaning on my car. Best service Dept I’ve ever dealt with at dealership! More
by dqmorel
Verified CustomerEmployees Worked With
Jamie Johnson
May 08, 2018
Exhausted by Process Below is my review before I had additional problems; the additional problems started two weeks after I bought a certified pre-owned SUV. At this point Below is my review before I had additional problems; the additional problems started two weeks after I bought a certified pre-owned SUV. At this point, I am simply exhausted. The certified pre-owned vehicle had a part that needed to be replaced that was part of the trim. It came loose and apparently there was something wrong with it that somehow had gotten a quick fix before I bought the vehicle. I did get this dealership to agree to pay for the replacement part and labor of the trim part that came loose. It was hard to get everything negotiated and communication between two Volkswagen dealerships within the same state was not smooth at all. I also had to pay for three new tires myself; I am confused about whether or not this car was in certified pre-owned condition. This is the review before the two week mark hit I had more problems: We are satisfied with our purchase of a certified pre-owned tourareg at Lake Charles Volkswagen. The two service providers who helped us ensured that the pre-owned vehicle was ready to be sold and answered a few questions. We did need to get a promotional sticker removed. I would recommend asking customers before putting on that sticker. There was some confusion about whether this was an executive trim vehicle or a lux trim vehicle. I thought I was purchasing a executive trim and it turned out to be an lux trim. It didn’t bother me that much but it might have bothered someone else. I was glad the service providers assisted with getting a new battery, some paperwork regarding the warranty due to emissions change, and with fixing an exterior bump on the grill of the vehicle. More
by blanche.nicoll
Employees Worked With
Kevin Bourque, Quintin Malveaux
May 08, 2018
Volkswagen golf gti These folks are friendly and easy to do business with. They will make sure you are set up and understand how all components of your new automobile fun These folks are friendly and easy to do business with. They will make sure you are set up and understand how all components of your new automobile functions before, and after the sale. More
by Buster
Employees Worked With
Quintin Malveaux, Walter Stevens
May 07, 2018
Great People Quinton Malveaux and Kevin Bourque did everything they could to earn my business. They added a few extra items to my car in a very timely fashion. G Quinton Malveaux and Kevin Bourque did everything they could to earn my business. They added a few extra items to my car in a very timely fashion. Great group of guys. More
by Derekc1986
Employees Worked With
Kevin Bourque, Quintin Malveaux
May 07, 2018
Quick and easy deal. of basic facts Walter was knowledgeable about basic facts of this car. Quinton and Lauren wrapped up the deal in a simple and easy process. Thank you Volkswagen La Walter was knowledgeable about basic facts of this car. Quinton and Lauren wrapped up the deal in a simple and easy process. Thank you Volkswagen Lake Charles More
by Bed Cav0318
Employees Worked With
Quintin Malveaux, Lauren Johnson, Walter Stevens
May 02, 2018
Good experience The employees worked with me to secure financing for my 2016 VW Passat SE. beautiful building also, and I got free cookies, coffee, and water 😁 The employees worked with me to secure financing for my 2016 VW Passat SE. beautiful building also, and I got free cookies, coffee, and water 😁 More
by dax20798
Employees Worked With
Quintin Malveaux, Lauren Johnson
April 30, 2018
Great overall experience Quintin made sure we were taken care of from beginning to end. I was pleased with the overall sales experience and am very happy with my new VW! Quintin made sure we were taken care of from beginning to end. I was pleased with the overall sales experience and am very happy with my new VW! More
by jennalaskey
Employees Worked With
Myles Deshotel, Kevin Bourque, Quintin Malveaux
April 30, 2018
Please with service Our Salesman was very helpful and not pushy. This was an overall good experience. I would definitely buy a car from this dealership again. Thank Our Salesman was very helpful and not pushy. This was an overall good experience. I would definitely buy a car from this dealership again. Thanks More
by scottyrichard37
Employees Worked With
Walter Stevens
April 30, 2018
New car Very helpful in meeting my needs. Very friendly and clean establishment. They work hard to deliver what you want. Awesome group of people!! Love my ne Very helpful in meeting my needs. Very friendly and clean establishment. They work hard to deliver what you want. Awesome group of people!! Love my new VW More
by Hippiegirl
Employees Worked With
Quintin Malveaux
April 30, 2018
Customer service I was happy to get a good price on a used vehicle. The customer service was great, questions answered, and everyone was welcoming. I would recommend t I was happy to get a good price on a used vehicle. The customer service was great, questions answered, and everyone was welcoming. I would recommend this dealership. More
by JENNYSLAYDON3
Employees Worked With
Quintin Malveaux
