Bommarito Audi West County

new car- bad customer service My wife bought a new 2017 Audi Q-7 last summer. It has <8,000 miles on it and recently got a nail in the tire. I took it in for her and was told the My wife bought a new 2017 Audi Q-7 last summer. It has <8,000 miles on it and recently got a nail in the tire. I took it in for her and was told the tire was not covered under the Road Hazard coverage, that she only bought the $869 service contract. She is a very particular person and did all the due diligence on buying this car, driving several different makes, checking the positives & negatives (including service and warranties) before insisting she get another Q-7 (her 2012 was a diesel recall). She was convinced the Road Hazard was coverage she had been told she was included, and when there was no trace of it on our $68K+ invoice, she found the Audi brochure in her file that says "Convenience, Audi Original Tires and unmatched expertise are yours." To the right on that same page it said in bold letters "Road Hazard Coverage at no extra charge". I was told today that dealt only with replacement tires bought from Audi and that the exact same tire that came on the car was costing me $472.50... no free replacement as she firmly believes was part of the original deal, and not even a pro-rated replacement. I'm irritated, but that's nothing compared to her feelings about Audi and Bommarito. Not likely she'll return for future service. More

We are discussing solution. The dealership contacted me. We are working out the concerns now. they will contact me later. Audi A7. We are discussing solution. A a a The dealership contacted me. We are working out the concerns now. they will contact me later. Audi A7. We are discussing solution. A a a More

Audi Q5 Howard Burman was a pleasure to deal with. His knowledge of the car is impressive. We ordered ours from Germany so it was a few months before we too Howard Burman was a pleasure to deal with. His knowledge of the car is impressive. We ordered ours from Germany so it was a few months before we took possession. He kept us updated every step of the way. More

Worth the trip! A big thank you to Howard Burman for making the buying experience so easy. Having email exchanges to get to the final point of sale worked great for m A big thank you to Howard Burman for making the buying experience so easy. Having email exchanges to get to the final point of sale worked great for me. I am usually in meetings all day and have little time for calls, so this was perfect! I live far north of Chicago and it was so worth the trip to purchase this vehicle. I would gladly purchase another and recommend others to Audi West County. More

Howard Burman - great sales guy to work with I have bought my first Audi (Q5 3.0T) and had a terrific sales experience with Howard Burman. He was tremendously knowledgeable about the cars (has s I have bought my first Audi (Q5 3.0T) and had a terrific sales experience with Howard Burman. He was tremendously knowledgeable about the cars (has sold Audis here and in New York for 16 years), helped tailor the car I bought to my circumstances (I live half the year 7 miles off paved roads in the north woods of Minnesota). This involves extremes of cold, need for safety equipment and specific tires that you don't need to think about in a city in the middle of the country! I had not thought seriously about the Audi until I worked with Howard. The entire sales experience was helpful, even enjoyable - and his follow-up has been superb. We'll probably be back for the next car. I'm impressed, with both the car (which is a delight to drive) and Audi West County. More

First Impression We Stopped by dealership on a Friday evening, there were 4 workers sitting in showroom, not one person acknowledged us as we entered. 2 individuals We Stopped by dealership on a Friday evening, there were 4 workers sitting in showroom, not one person acknowledged us as we entered. 2 individuals walked passed us, still no one said hello or someone will be right with you. We stayed in showroom looking at cars for at least 10 minutes not one person spoke to us. We walked outside to look at cars on lot, 2 workers walked passed us still no one spoke. I will not be going back, I will take my business elsewhere. More

Straight shooters Had a great sales experience with Mike Caros. I made an appointment and stopped in to get information on an A4 lease. Mike went to great lengths to Had a great sales experience with Mike Caros. I made an appointment and stopped in to get information on an A4 lease. Mike went to great lengths to make the process very smooth, he is very knowledgeable, answered all my questions, encouraged me to drive the car to my heart's content to ensure I had selected the right vehicle for my needs. I did not feel pressure at any point in the sales process. Overall very satisfied and look forward to doing business in the future. More

great buying experiences This is the second Audi store I have visited these year. Howard Burman helped me a lot. He did a comprehensive intro on the car and overall experienc This is the second Audi store I have visited these year. Howard Burman helped me a lot. He did a comprehensive intro on the car and overall experience is nice. Regarding the deal, Howard tried to find a price fit my interest. Thank you so much. More

Typical Used Car Salesmen From the very beginning, they were unorganized. I couldn't get a hold of anyone and then 4 people called me and I was passed around from person to per From the very beginning, they were unorganized. I couldn't get a hold of anyone and then 4 people called me and I was passed around from person to person. They had the car i wanted and while working with the salesmen, he would disappear for long periods of time and got caught in several lies saying his manager said no to an offer and later saying he couldn't find him. Once I had to go look for him because it had been so long, only to find out he was working with other customers. After 3 hours, they said they couldn't sell me the car that day because it hadn't gone through service. I know this review may not sound all that bad but over the course of that 3 hours I got a very bad feeling about it. I lost all trust and felt like i was working with a "typical" slimy used cars salesman. I called the next day to talk to the manager and never heard back. If I had ANY other choice, I would not work with these guys again, I dont trust them at all. More

One of the best buying experiences I've ever had This is my very first Audi.I have bought many cars from multiple dealers in St. Louis and this was by far the easiest and best car deal I have made in This is my very first Audi.I have bought many cars from multiple dealers in St. Louis and this was by far the easiest and best car deal I have made in years.Joe Wolk the manager made sure I understood every single part of the car and even called me to make sure my buying experience was perfect.thank you so much we're having a lot of fun with our new rocket. More