Bommarito Audi West County

Let's make a deal I called the day before to setup an appointment to drive an S3. Howard Burman took my information and was waiting for me when I arrived. Howard walk I called the day before to setup an appointment to drive an S3. Howard Burman took my information and was waiting for me when I arrived. Howard walked me over to the car I inquired about and sat inside with me, giving me the rundown on all the available features it had, and how they worked. We then went on a (10-15 minute) drive, with varying speeds and some nice turns. I felt like he really wanted to let me get a feel for the car. I liked the car, but that particular one was not for me. Call me picky. I then began inquiring about other S3's they had on the lot. It was raining, and a bit chilly. Howard showed me every S3 they had, opened them up, let me sit inside them, and ultimately let me drive one that I found and truly liked. Howard never complained and was happy to help even though I had him running all over the place. When it finally came time to buy, look, I'll be straight - do your homework and know what your car is worth if you want to trade it in, and what kind of deal people are getting on the car you want. Come prepared. This is a business, they are here to sell cars, and you are there to buy. Don't come expecting miracles, you don't have to buy anything if you don't want. If the deal is right for you, make it. Bommarito was not the first Audi dealer I'd been to over the past couple of weeks, but it was certainly the last. Jay Poplawski (the sales manager) told me they would beat any other deal I'd been offered and they did. It was honestly a pretty painless process. If I decide that I want to stay in an Audi in the future, this will be the first place I visit. These guys, Jay and Howard, did a great job of taking care of me during the whole process. I have personally recommended them to some potential future customers. For reference, this is the second car I have purchased from the Bommarito group, and my first from Audi West County. More

Nope, done... will never go back to any Bommarito dealership Salesman was ok and attentive, my issue came at the time of negotiating the deal, the quote from the dealership on my trade in was so low it was insul Salesman was ok and attentive, my issue came at the time of negotiating the deal, the quote from the dealership on my trade in was so low it was insulting. I know online appraisal tools are not perfect, but I do expect to be in the ballpark, but their offer was several THOUSANDS of dollars off. I was able to negotiate a deal at another dealership and their initial offer on my trade in was 4 THOUSAND dollars more than Bommarito. Bommarito has completely lost my trust and me as a future customer. Do your homework when dealing with them and be prepared to walk. More

new car- bad customer service My wife bought a new 2017 Audi Q-7 last summer. It has <8,000 miles on it and recently got a nail in the tire. I took it in for her and was told the My wife bought a new 2017 Audi Q-7 last summer. It has <8,000 miles on it and recently got a nail in the tire. I took it in for her and was told the tire was not covered under the Road Hazard coverage, that she only bought the $869 service contract. She is a very particular person and did all the due diligence on buying this car, driving several different makes, checking the positives & negatives (including service and warranties) before insisting she get another Q-7 (her 2012 was a diesel recall). She was convinced the Road Hazard was coverage she had been told she was included, and when there was no trace of it on our $68K+ invoice, she found the Audi brochure in her file that says "Convenience, Audi Original Tires and unmatched expertise are yours." To the right on that same page it said in bold letters "Road Hazard Coverage at no extra charge". I was told today that dealt only with replacement tires bought from Audi and that the exact same tire that came on the car was costing me $472.50... no free replacement as she firmly believes was part of the original deal, and not even a pro-rated replacement. I'm irritated, but that's nothing compared to her feelings about Audi and Bommarito. Not likely she'll return for future service. More

We are discussing solution. The dealership contacted me. We are working out the concerns now. they will contact me later. Audi A7. We are discussing solution. A a a The dealership contacted me. We are working out the concerns now. they will contact me later. Audi A7. We are discussing solution. A a a More

Audi Q5 Howard Burman was a pleasure to deal with. His knowledge of the car is impressive. We ordered ours from Germany so it was a few months before we too Howard Burman was a pleasure to deal with. His knowledge of the car is impressive. We ordered ours from Germany so it was a few months before we took possession. He kept us updated every step of the way. More

Worth the trip! A big thank you to Howard Burman for making the buying experience so easy. Having email exchanges to get to the final point of sale worked great for m A big thank you to Howard Burman for making the buying experience so easy. Having email exchanges to get to the final point of sale worked great for me. I am usually in meetings all day and have little time for calls, so this was perfect! I live far north of Chicago and it was so worth the trip to purchase this vehicle. I would gladly purchase another and recommend others to Audi West County. More

Howard Burman - great sales guy to work with I have bought my first Audi (Q5 3.0T) and had a terrific sales experience with Howard Burman. He was tremendously knowledgeable about the cars (has s I have bought my first Audi (Q5 3.0T) and had a terrific sales experience with Howard Burman. He was tremendously knowledgeable about the cars (has sold Audis here and in New York for 16 years), helped tailor the car I bought to my circumstances (I live half the year 7 miles off paved roads in the north woods of Minnesota). This involves extremes of cold, need for safety equipment and specific tires that you don't need to think about in a city in the middle of the country! I had not thought seriously about the Audi until I worked with Howard. The entire sales experience was helpful, even enjoyable - and his follow-up has been superb. We'll probably be back for the next car. I'm impressed, with both the car (which is a delight to drive) and Audi West County. More

First Impression We Stopped by dealership on a Friday evening, there were 4 workers sitting in showroom, not one person acknowledged us as we entered. 2 individuals We Stopped by dealership on a Friday evening, there were 4 workers sitting in showroom, not one person acknowledged us as we entered. 2 individuals walked passed us, still no one said hello or someone will be right with you. We stayed in showroom looking at cars for at least 10 minutes not one person spoke to us. We walked outside to look at cars on lot, 2 workers walked passed us still no one spoke. I will not be going back, I will take my business elsewhere. More

Straight shooters Had a great sales experience with Mike Caros. I made an appointment and stopped in to get information on an A4 lease. Mike went to great lengths to Had a great sales experience with Mike Caros. I made an appointment and stopped in to get information on an A4 lease. Mike went to great lengths to make the process very smooth, he is very knowledgeable, answered all my questions, encouraged me to drive the car to my heart's content to ensure I had selected the right vehicle for my needs. I did not feel pressure at any point in the sales process. Overall very satisfied and look forward to doing business in the future. More

great buying experiences This is the second Audi store I have visited these year. Howard Burman helped me a lot. He did a comprehensive intro on the car and overall experienc This is the second Audi store I have visited these year. Howard Burman helped me a lot. He did a comprehensive intro on the car and overall experience is nice. Regarding the deal, Howard tried to find a price fit my interest. Thank you so much. More