Bommarito Honda - Service Center

Perfect Service On March 28th, I took my Accord in for service as the display unit tied to the navigation system had been damaged in a minor accident. At the time, th On March 28th, I took my Accord in for service as the display unit tied to the navigation system had been damaged in a minor accident. At the time, the vehicle had 24,8xx miles on it and I was pretty sure the warrantee on the vehicle expired at 24,000 miles. I was quite relieved to learn that the navigation systems warrantee was 36,000 miles especially after the servicing confirmed that the navigation server had been damaged and required replacing.The part required was not in stock at the moment, so a new part was ordered and I was told I'd receive a call when it arrived. Later that week the service department left me a message saying the part was in and asked that I schedule time to get it installed.I didn't have time available for the next two weeks; however, during that time period the navigation system somewhat magically started working again. Knowing the expense of the part, I really wanted to have it replaced even though the old was operational. I ended up waiting a few extra days to call in the service order as I wanted to prepare myself for how I was going to ask that the part be replaced even though it no longer appeared broken. When I placed the call, I advised the representative, Donna, that I was hesitant to tell her that the system was working again. Without a pause, Donna responded back, Thats an expensive part and under warrantee get it replaced. I was very pleasantly surprised by her response and told her so.When I arrived at my appointed time on April 11th the service lot was packed. My wife and I walked into the service desk and the attendant (wish I had remembered his name) saw me approach and asked are you here to get the navigation system replaced? For a moment I had to wonder if he was really addressing me. When I responded that I was, he said, They're all ready for the car and will start on it immediately.The car was ready when I expected it to be, and there was no cost for the repair.I don't take service of this nature for granted. Because of this incident and what I believe is standard operating procedure for this car dealership / service station I cant see why Id ever buy another car anywhere else. And yes, I will tell my friends.Thank you very much. More

Walter Bernard is nice. A salesman, Walter Bernard, friendly teaches me setting and importing phonebook from my cellphone to audio of new Odyssey. I learn step by step for A salesman, Walter Bernard, friendly teaches me setting and importing phonebook from my cellphone to audio of new Odyssey. I learn step by step for Bluetooth device connecting, cellphone phone number book importing, and Voice tag recording, etc. That's fine. I can operate the Audio setting short time. Thanks the man. More

Five Star Service Steve Thompson is the best of the best. He treats us royally when visiting Bommarito Honda's service department. We have complete trust in his opini Steve Thompson is the best of the best. He treats us royally when visiting Bommarito Honda's service department. We have complete trust in his opinion and know we're in good hands with him. He helps us to keep all three of our Hondas in tip top shape. We expect good service from Bommarito and Steve takes it to superb. We really appreciate him and the Bommarito service techician group. Thanks for all you do to keep us happy customers!!! More

Excellent Service I stopped in at Bommarito Honda on my way back home to Illinois. I needed help programming my cell phone to blue tooth. The salesman (Jeff Dales) I stopped in at Bommarito Honda on my way back home to Illinois. I needed help programming my cell phone to blue tooth. The salesman (Jeff Dales) that I purchased the 2014 Honda Oddessy from was off that day, so Walter Bernard came to my rescue. Walter was able to get everything in order. He was very patient with me and explained every thing in detail. It was a pleasure meeting him. He was very pleasant and friendly. . More

Awesome customer service My husband and I bought a car from Mike Knollhoff last February and he continues to give us great customer service. We had trouble removing the middle My husband and I bought a car from Mike Knollhoff last February and he continues to give us great customer service. We had trouble removing the middle seat and adding back in the right side seat and he came to our house to check it out. After he looked it over he said it appeared to be broken and said it needed to be serviced so they could fix it. He personally drove our car to the dealership to be fixed and left us with a loaner car during that time. Not only did he get it fixed, but he also had the inside and outside completely washed when he returned it to us the next day. You can't beat that customer service! Mike is fantastic! More

Got taken care of. I had a little accident with my car. Mike was able to get us an appointment really quick and we had our car fixed same day and even got a free loaner I had a little accident with my car. Mike was able to get us an appointment really quick and we had our car fixed same day and even got a free loaner in the meantime hours. More

Great service! I curbed my tire really bad. Mike got me an appointment within the hour, and my tire was replaced in the same day. Thank you so much! I curbed my tire really bad. Mike got me an appointment within the hour, and my tire was replaced in the same day. Thank you so much! More

Mr "Awesome" Mike Knollhoff Does it Again!! My husband and I are still in shock. I simply brought our 2014 Civic in for its first oil change, and ended up driving home that evening in a brand-n My husband and I are still in shock. I simply brought our 2014 Civic in for its first oil change, and ended up driving home that evening in a brand-new CRV!! Mike, you did it again, and we can't thank you enough!! More

Best salesman ever The salesman Mike Knollhoff goes beyond his job to make the customer satisfied. Even after you buy the car he keeps in touch with you to see how you l The salesman Mike Knollhoff goes beyond his job to make the customer satisfied. Even after you buy the car he keeps in touch with you to see how you like your car and help with keeping the maintence done. the dealership is great and so are the people that work there.If I ever get another car it will be at there. Thanks again Mike Knolloff you are the best. More

Above and Beyond the Call of Duty Mike Knollhoff was very helpful and patient in helping me to understand how to use the voice activation phone feature in my Honda Civic. He also prog Mike Knollhoff was very helpful and patient in helping me to understand how to use the voice activation phone feature in my Honda Civic. He also programmed my car to receive incoming texts and then had my car washed. His professionalism, sense of humor, kindness and generosity are traits that cause me to recommend him to friends, family and co-workers. More