Bonnell Ford
Winchester, MA
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Looked at several dealerships but came back to Bonnell. Dean Bennett was a pleasure to work with.... no pressure and very honest. We love our new Escape. We are very satisfied with Bonnell. Dean Bennett was a pleasure to work with.... no pressure and very honest. We love our new Escape. We are very satisfied with Bonnell. More
The deal was as described and ready on time. There was a little issue with the vehicle shortly after delivery. It was address immediately and they went over and above to fix the problem. Great job guys. Tha little issue with the vehicle shortly after delivery. It was address immediately and they went over and above to fix the problem. Great job guys. Thank you again. More
My experience was great - I was kept informed of the process from beginning to end and if I had questions Dean was quick to respond and provide me the information. process from beginning to end and if I had questions Dean was quick to respond and provide me the information. More
I wanted a 4wd suv and had been to two other dealerships in the area. One dealership was all about high pressure and hiding costs while the other just seemed disinterested in us. Chris was very helpful and in the area. One dealership was all about high pressure and hiding costs while the other just seemed disinterested in us. Chris was very helpful and gave us what I believe a very fair price on our purchase. More
Answer to above question. First person I would comment on as regarding sales is Kurt Bonnell, even though he is not part of your sales department, because before that model car was ever available Kurt tol on as regarding sales is Kurt Bonnell, even though he is not part of your sales department, because before that model car was ever available Kurt told me about it and suggested I try the sho model when it became available. It took a few years because I didn't want to get rid of my Maurader which I have enjoyed owning. Now that the mileage on the Maurader has more than exceeded my expectations (141,000) I felt I had to start looking, I told Kurt when he told me about the car that if I bought one I would choose Bonnell first before buying that car elsewhere even thought at that time I thought that the price estimated was ridiculous for a Taurus. I admit I did look around at other local dealers to see what the they had to offer in new cars and really only considered the Lincoln MKS. I thought about what Kurt and I spoke about and after thinking, decided to buy the pricey SHO. I spotted it on your lot immediately as I drove in and only looked at that car. The next day came back looking for Kurt and found he wasn't available so I hunted out a salesman on my own and asked about the car. Christopher was very informative and easy to work with as was your finance person. Before I signed I spoke to Steve Haverty and Dick in service about the car, this in my mind was an escentual step in the process, I've worked with them many times and Trust their integraty, they have never been anything less than fair to me, expecially Steve. In closing I find these people that I've commented about are the best reason I can think of for purchasing a car at Bonnell Motors. By the way please tell Kurt he was right, a Tauras is not a Taurus anymore. More
Sales consultant, Mr. Barrows, was very easy to talk to. He also was able to match the price that I offered with Mr. Bonnell the day I made the lease deal. My family loves the ride so far. The Mustang han He also was able to match the price that I offered with Mr. Bonnell the day I made the lease deal. My family loves the ride so far. The Mustang handles exactly the way I expected it to. I have shown the car to my friends and they were impressed with the Mustang as well. More
Had all 4 brakes replaced on 2005 Ford 500 that has 218,000 miles. Got there at 7:00, was out before 9:00. Ron explained everything to me and gave me options without applying any pressure. Excellent 218,000 miles. Got there at 7:00, was out before 9:00. Ron explained everything to me and gave me options without applying any pressure. Excellent experience. More
I found the staff to be friendly, knowledgeable without being overbearing. Instead of feeling sale pressure, I was fortunate enough to have a sales consultant that made the transaction a smooth one. I fou being overbearing. Instead of feeling sale pressure, I was fortunate enough to have a sales consultant that made the transaction a smooth one. I found Tom to be excellent to deal with making my experience a less stressful than I would have expected. I also found Ken, the finance consultant to be excellent as well. I would highly recommend your dealership to any of my family and friends. Sincerely, Mary N More
We stopped at Bonnell on a Sunday to look at the Ford Focus. Tom came right out and answered all our questions and let us take a test drive. WE loved the car and decided to trade in our Ford Escape and Focus. Tom came right out and answered all our questions and let us take a test drive. WE loved the car and decided to trade in our Ford Escape and buy the Focus. Tom made the transactions very easy for us. He one of the nicest sales person we have every had. He helped me set up my phone on the car which was great. We love Bonnell Ford and would recommend it to all our friends, especially Tom. Stephen & Patricia Vaughan More
My car began shuderring on my way home and a " sevice now "sign came on. I drove it right to the service dept. Although they were backed up and very busy they were able to fix my car by the next sevice now "sign came on. I drove it right to the service dept. Although they were backed up and very busy they were able to fix my car by the next day. Also when I dropped it off it was late in the day and pouring rain.It was too late for the shuttel servie but Rob found me a ride home, Kurt Bonnell. It was so nice of them especially since I was quite shook up. My 2013 escape is only 6 months old and it was qluite an unhappy surprise to have that happen. More

