Bonnell Ford

Always very helpful and gets the issues resolved quickly. Very professional and everybody goes out of their way to quickly process the issues that were encountered. Very professional and everybody goes out of their way to quickly process the issues that were encountered. More

I was in the market for an SUV, but had never driven one so I went to Bonnell to test drive an Escape. My sister, neice and I looked around (it was a busy day) after a few minutes Steve approach to see if so I went to Bonnell to test drive an Escape. My sister, neice and I looked around (it was a busy day) after a few minutes Steve approach to see if we had any questions or needed any assistance. Very personable and friendly, he answered our questions and let me take out one for a drive. I loved it! Loved the color; loved the way it handled etc. so I purchased it. When I came back to drive off with my new SUV, Steve familiarized me with all the options and features of my new vehicle. He hooked up my phone to blu-tooth (very important seeing I'm terribly technology challenged. Steve took all the time in the world to go over all the features. I was so comfortable and confident when I left that I drove all over Winchester, Arlington, Lexington then home to Waltham. I am very happy!! More

Service is always great. Only concern I had this time was I had a 4 year warranty so I was surprised I had to pay, (deductible of $100). Anyway now I know, but always satisfied with the quality of work ther I had a 4 year warranty so I was surprised I had to pay, (deductible of $100). Anyway now I know, but always satisfied with the quality of work there. Thanks. More

When I first arrived, there was ample time for me to look around and see the vehicles for myself without any pressure. When I was ready to test drive, Scott was very good about showing me everything I needed around and see the vehicles for myself without any pressure. When I was ready to test drive, Scott was very good about showing me everything I needed to know and making sure that I felt comfortable. I came back a few days later ready to make my purchase and Scott ensured that everything we needed got done that day despite his hectic schedule and the craziness of the end of the month. Everything went very smoothly and it was clear that Scott wanted to make sure I made the best choice possible. More

From the first greeting to closing the sale, to making all the arrangements for registration and driving the car off the lot, this was as pleasant an experience as buying a car has ever been. all the arrangements for registration and driving the car off the lot, this was as pleasant an experience as buying a car has ever been. More

I am always pleased with the service I receive from Bonnell. I trust their knowledge of my vehicles. Work is always completed in a timely manner. Bonnell. I trust their knowledge of my vehicles. Work is always completed in a timely manner. More

Dear Brooks: It was a very special experience when we Dear Brooks: It was a very special experience when we met Tom and bought our C-Max an hour later. He was great to deal with and it was really nice Dear Brooks: It was a very special experience when we met Tom and bought our C-Max an hour later. He was great to deal with and it was really nice that you met Mary Anne and myself both at the purchase and the pickup. Hoping to have many great times with the car and continuing to do business with Bonnell Ford. Thank you and your employees for making it easy to make this large purchase. Hope all have a great summer Regards, Wayne and Mary Anne Coburn More

Friendly knowledgeable staff. TOM BARROWS LISTENED to Friendly knowledgeable staff. TOM BARROWS LISTENED to what I was looking for, in a short period of time found one that fit in my budget. Friendly knowledgeable staff. TOM BARROWS LISTENED to what I was looking for, in a short period of time found one that fit in my budget. More

I was using my sons car and had a starting problem with it. I had to be Washington on Sunday so it left me little time to deal with getting it fixed. I went to Bonnell Ford after 9 on a Saturday morning. T it. I had to be Washington on Sunday so it left me little time to deal with getting it fixed. I went to Bonnell Ford after 9 on a Saturday morning. They quickly diagnosed the problem but did not have the starter in stock. Jeff sent a person into Boston for a new starter and had the car fixed by noon. Most dealers would not even do this type of work on a Saturday but Jeff Bonnell went out of his way to help me out. Very thankfull for great service. More

When in for a brake service on my 1998 Mercury and an inspection sticker and was told that in order to get an inspection sticker I needed 2500 dollars of work on the front end. When I mentioned to them t inspection sticker and was told that in order to get an inspection sticker I needed 2500 dollars of work on the front end. When I mentioned to them that 1 month before when I visited them for an oil change the mechanic told me that my front end was just fine on my car with just 58000 miles driven. I had to negotiate the price and in order to get the inspection sticker had to have work done for 1200 dollars on the front end. Lesson learned never buy a car from a dealer with mediocre service department. More