Bonnell Ford

We approached the dealership with having already researched our car and new what we wanted. We made it simple for the dealer. After signing the purchase agreement, everything fell apart from there. researched our car and new what we wanted. We made it simple for the dealer. After signing the purchase agreement, everything fell apart from there. My insurance agent contacted the dealer and the finance department did not have the car information and so my insurance agent could not initiate my insurance application. 2 days later, the dealer provided the information. I work nights and had made this clear to the dealer. My insurance agent was able to create the application but I was sleeping. The dealer kept calling my agent and asking for the paperwork. It took me 4 hours to respond as I was sleeping. The dealer told me the car would be ready the next day to pick up by 5 pm. I told them again, I work nights and cannot pick up at that time, so therefore I would come in the next day in the morning. Expecting the car would be ready, I arrived at 10 AM. No car. The dealer had still not installed the roof cross bars. I was then told it would take another 30 minutes. 2 hours later, the car was still not ready. Once I received the car, the gas tank was only 2/3 full. Would have expected a full tank of gas. Once they have your money, you fall right down the priority list. No regard for people’s work schedule. Poor understanding and poor communication. Customer rep did the best he could, the dealer support seemed to be missing. More

Sue at Bonnell is awesome!! She is a great communicator, provides timely updates, advocates for the customer. In addition she is a real car person, ask her about the Mustang Mach E. provides timely updates, advocates for the customer. In addition she is a real car person, ask her about the Mustang Mach E. More

Worst customer service so far. I own a small landscape business and I am very disappointed with this dealership. I’ve had a vehicle there for 59 days and not one person has reached out to give me an updat business and I am very disappointed with this dealership. I’ve had a vehicle there for 59 days and not one person has reached out to give me an update. I had to call an find out myself. And the information they provided wasn’t very helpful at all. More

BEWARE!!!!Took car in for a squeaking sound from from of BEWARE!!!! Took car in for a squeaking sound from from of from of the Ford Edge. Jeff (Bonnell?) used scare tactics to try to course into unnecessar BEWARE!!!! Took car in for a squeaking sound from from of from of the Ford Edge. Jeff (Bonnell?) used scare tactics to try to course into unnecessary work. Jeff stated the car would not pass inspection and needed a laundry list of repairs totaling $3000. I refused the work and took my car to a reputable local repare shop I have used in the past and all the car needed was front breaks replaced. Not the calipers or any of the other BS he tried to get work done. A family of con artists! More

Had trouble with my car. There were no warning lights and I had no idea what was wrong. Called the dealership and made an appointment for the following Monday. Saturday I had to have the car towed t and I had no idea what was wrong. Called the dealership and made an appointment for the following Monday. Saturday I had to have the car towed to the garage. Monday the performed some computer tests and drove it around a little. Nothing showed up. I told them the problem started after about one hour of driving. The kept the car to let it run and drive longer on Tuesday. This time they discovered the problem. They had to order parts so I didn't get the car back for a couple of days. That was ok as long as the problem was resolved. Thankfully, they did keep it to run it longer to experience the problem I described. More

They were fabulous and I absolutely love my new Mach E! It was ready when I arrived and they had all the answers to my new Electric car questions. It was ready when I arrived and they had all the answers to my new Electric car questions. More

Richard King was a fabulous dealer. We enjoyed working with him and he made us very happy! with him and he made us very happy! More

All issues addressed. Have patronized Bonnell Ford for many years. Twenty-five words is not required. A software newby engineer devised this reqirement (I am a retired hardware engineer, computers.). many years. Twenty-five words is not required. A software newby engineer devised this reqirement (I am a retired hardware engineer, computers.). More

My salesman, Eric, was very friendly, knowledgeable and concerned about our purchase. The whole transaction was easy. The new car was clean and ready to go when we picked it up. concerned about our purchase. The whole transaction was easy. The new car was clean and ready to go when we picked it up. More

Friendly, helpful staff. Clean facility. Work done in timely manner, as I was waiting. I have bought many cars here over the years and always have service and body work done here. timely manner, as I was waiting. I have bought many cars here over the years and always have service and body work done here. More