Borcherding Buick GMC

This is nothing against the salesman who helped me. I have been buying or leasing vehicles from Borcherding GMC for over 30 years. I turned in my third leased vehicle and leased a new one. About a month have been buying or leasing vehicles from Borcherding GMC for over 30 years. I turned in my third leased vehicle and leased a new one. About a month later I get a letter from GM Financial saying I owed 252 dollars for excessive wear and tear because of a flat tire. I didn't drive it on the lot with a flat tire, no warning lights were on concerning the tire pressure, the salesman did walk around the vehicle when I turned in the keys and nothing was said. I called and disputed this charge with GM. I was told to contact the dealership. I contacted the dealership. They were less than helpful, Steve Camp Finance and Pat Ruska(SP) the General Manager, I received one call back from Pat with "I'll look into it" then nothing, emailed with Steve, he answered and said he would get with his GM Rep. I had to ask him twice after that if any results yet. Then I get a three way call from Steve, some Rep from GM and GM financial. I ended up having to pay half the cost of the flat tire. In the midst of all this GM Financial actually put it on my credit report that I was over 30 days late and dropped my score by 50 points!!!! I am very disappointed in this company. I and my husband have done business with them almost as long as we have been buying vehicles. But rest assured when my husbands lease is up and my lease is up on this one we will NEVER lease another GM vehicle. All for 136 dollars. More

Great shopping experience! Chris Cleaver made the entire experience outstanding! Quick and easy -we were out the door in less than two hours. Very professional. experience outstanding! Quick and easy -we were out the door in less than two hours. Very professional. More

Terrible Went in for front damage covered by insurance. When I picked up the vehicle it had no power to the right passenger head lamp, missing the antenna shar Went in for front damage covered by insurance. When I picked up the vehicle it had no power to the right passenger head lamp, missing the antenna shark fin from the top and had a crack in the windshield. We took it back and they agreed to fix it. Picked it up today and the windshield is still cracked which they stated they couldn’t fix because it wasn’t covered by my insurer. WHY THE xxxx WOULD MY INSURER COVER IT WHEN IT WAS THEIR FAULT? I have proof the windshield was not cracked prior to dropping off the vehicle and I will be doing anything I can to hold you all responsible for it. I would NOT recommend getting your car fixed here even if your car insurance recommends it. More

Dishonest Found a used truck online, was suppose to have 39,600 miles, clean Carfax, purchased vehicle and drove off lot, stopped a nearest gas station to read Found a used truck online, was suppose to have 39,600 miles, clean Carfax, purchased vehicle and drove off lot, stopped a nearest gas station to read owners manual to turn of wipers and read about displays, found no manual, called back and was told I would be sent a brand new one in a couple of days, as I drove down the road, (10 miles from the dealer I noticed that the mileage was over 41,000 miles, when I got home I called about the mileage and the manual, was told they changed their mind and would not be sending the owners manual. By this time I had seen enough of this dealership and cancelled my extended warranty. (I had lost trust in this dealership. I then requested the free Carfax, just to check if they were telling the truth about it being clean, my truck had front end damage reported the previous year. Most likely will not purchase another vehicle from them. More

Excellent Dealership for service. Great place to have your vehicle serviced with out all the hype and pressure that most places give you. Thanks to the whole team including the check o Great place to have your vehicle serviced with out all the hype and pressure that most places give you. Thanks to the whole team including the check out process. Thumbs up, I recommend Borcherding! Thanks, Cecc More

Chris is very easy to work with. I give him the spec I need and the budget and we all end up very happy. This is our 4 lease deal with Chris. Other dealerships can’t bet him. Thanks Chris need and the budget and we all end up very happy. This is our 4 lease deal with Chris. Other dealerships can’t bet him. Thanks Chris More

Mike was great in helping me get all the paperwork and payments posted. I wish I had known that the truck is hard to start. I have to prime the fuel pump before starting. I also have some problems with payments posted. I wish I had known that the truck is hard to start. I have to prime the fuel pump before starting. I also have some problems with another part. But over all I'm happy with my 15 year old truck. More

prompt service and accommodating my car has battery problem. I came much earlier than my appointment and they took my car right in. service was prompt and explained to meall that was my car has battery problem. I came much earlier than my appointment and they took my car right in. service was prompt and explained to meall that was done More

Great service department but forgets things I went in for oil change and tire service, ask them to check the lights and wash the car during the service. I was told the service would be 40-45 min I went in for oil change and tire service, ask them to check the lights and wash the car during the service. I was told the service would be 40-45 minutes. Unfortunately an hour and 15 minutes later I was still waiting. The also forgot to check my lights and was the car before returning to me. Usually they do a good job but I was disappointed on this occasion. More

Outstanding Service Charles Bach provided customer service that exceeded my expectations. The service was fast and comprehensive. Charles made sure that I was informed du Charles Bach provided customer service that exceeded my expectations. The service was fast and comprehensive. Charles made sure that I was informed during my wait the status of the service being performed. Thank you, Wayne More