Borcherding Buick GMC - Service Center

excellent experience -- unfortuately the AC leak cold not be found for the second year in a row and with the cost as much as it is -- it is not right having to pay a second time for the same service. be found for the second year in a row and with the cost as much as it is -- it is not right having to pay a second time for the same service. More

Quick turnaround on a warranty issue. They said it would take two days and they were actually done in a day and a half. Highly recommend this dealer to anyone! take two days and they were actually done in a day and a half. Highly recommend this dealer to anyone! More

Borcherding = Excellence! They provide outstanding Borcherding = Excellence! They provide outstanding customer service - professional, friendly, courteous! From air in the tires to turn signal ligh Borcherding = Excellence! They provide outstanding customer service - professional, friendly, courteous! From air in the tires to turn signal light bulbs, I wouldn't take my Denali anywhere else. Their Express Service is just what it says. They truly back up Sales with Service. You're greeted with a big smile and friendly welcome by everyone you encounter - even on hot days and Saturday afternoons. I highly recommend Borcherding and the Team. Thank you. Audrey Stites More

Nothing but great things to say about my latest experience at Borcherding. Rick and his service team did an excellent job on my Envoy. Scott Griffith is always there to assure satisfaction. Greg Ha experience at Borcherding. Rick and his service team did an excellent job on my Envoy. Scott Griffith is always there to assure satisfaction. Greg Halko is more than a sales manager he's a friend and an honorary West Sider. Thanks guys, Tim Eagan More

Recently leased a Buick Regal Turbo (which I love so far) and had an overall positive experience with the dealership and the leasing manager Steve Camp. I usually lease from a dealership back home in Akro and had an overall positive experience with the dealership and the leasing manager Steve Camp. I usually lease from a dealership back home in Akron but since I have had great experiences in the past few years with the Borcherding service department, I decided to talk with them about my new lease. Typically the lease process can be complicated with the details along with a lease turn in but this was seamless. I appreciate the honesty and open communication with us during the lease process. I highly recommend the Borcherding sales, finance and service department for your next car purchase. More

We had an outstanding level of customer service from your dealership’s Service Department. My husband’s Yukon Denali had issues while I was driving it on the interstate yesterday and I immediately pulled dealership’s Service Department. My husband’s Yukon Denali had issues while I was driving it on the interstate yesterday and I immediately pulled into your dealership at Kings Auto Mall. Marcel, in Service, was OUTSTANDING. He has held my hand through all of the details. My expectations were not only met, they were exceeded…and my expectations are high. Keep up the great work! We will be return customers and will refer to our friends as well More

Troy was very helpful when we needed advice and parts. We got exactly what we needed and very promptly. When we had a problem with a part he was willing to work with us to get exactly what we needed for We got exactly what we needed and very promptly. When we had a problem with a part he was willing to work with us to get exactly what we needed for the job at hand, which was an older model car. It has been a pleasure to do business with the company. More

I currenrtly own ten (10) GM vehicles and have personally owned and purchased (11)eleven additoinal GM vehicles ever since I purchased my first GM vehicle back in 1956 (a Chevy convertible). Having had this owned and purchased (11)eleven additoinal GM vehicles ever since I purchased my first GM vehicle back in 1956 (a Chevy convertible). Having had this personal experience with various GM delerships, I believe I am fairly well qualified to make the following assertion: Borcherding GMC is probably the best overall customer oriented delearship that I have seen; and I attribute their current success to a large degree to their Service Manager, Mr. Matt Volrath. And, I believe that the GM corporate success is due in large part to these unsung "heros" like Mr Vollrath who deliver the ultimate auto experience to the customer, particularly the service after the sale. I know for me personally, it is Mr. Vollrath who will cause me to come back to Borcherding dealership as a repeat customer; and that it is Mr Vollrath who is responsible for my continued loyaly to GM products. Mr. Vollrath is the kind of employee that not only Borcherding can be proud of , but the GM Corporation as well, as it is people like him that will guarantee the future success of the Corporation itself. GM has many great employees, but Mr Vollrath has distinguished himself as one of the best; and I hope that Borcherding, and GM, recognize this outstanding individual for his excellence. He, and others like him, are the future of GM itself. More

They always keep me informed of the service progress and do not try to perform services that are not necessary. An example is, they told me the rotors needed replaced and I okayed that, but when I picked up do not try to perform services that are not necessary. An example is, they told me the rotors needed replaced and I okayed that, but when I picked up the car, they had found it not necessary to replace them at this time. They will tell me what services are recommended but do not pressure me to have service performed. More

Great dealership to do business with. It's truly a dealership that I talk about to all my friends and family. Keep up the GREAT work that each and every one of you do :) From service, sales, autob dealership that I talk about to all my friends and family. Keep up the GREAT work that each and every one of you do :) From service, sales, autobody repair, it has always been a pleasure to work with such a PROFESSIONAL TEAM. More