Boucher Buick GMC of Waukesha - Service Center

Jain was communicative and shared what the issue could be. Then determine what it was and then reached out to me. Really happy with the result be. Then determine what it was and then reached out to me. Really happy with the result More

8am brought my 2019 Yukon XL in to service Transmission both differentials and transfer case, oil change tire rotation and multi point inspection Was told it would take 2-3 hours. 11:39 Texted their syste both differentials and transfer case, oil change tire rotation and multi point inspection Was told it would take 2-3 hours. 11:39 Texted their system to see if car was done-recieved no response 12:18pm called service dept told they are working on it and they will contact me when done 2:23pm called service dept again and was told the guy was working on 2 cars at the same time and he will have mine finished in 30 minutes They would send someone to pick me up at 3pm I live 10 minutes away 3:30 I'm in service dept one other customer was being helped by the rep that was handling my car. The other 2 service reps were at their desks, never bothered to say anything to me for a while or even offer to help me until I finally got eye contact with the rep named Jason. I said I was there to pick up my Yukon and he turned to my rep who was still helping another client. She told him my paperwork was in the basket. He grabbed it and walked me to the counter to pay. He gave no explanation of what was done or breakdown of the charges as is customary when picking up a car. When the clerk told me the amount of almost $1000, I decided I wanted an explanation or understanding from the service dept. So I walked back to service dept but my rep was not at her desk, so I addressed the rep at the next desk, Jason. I asked if there was any reason he did not go over the paperwork with me. He said didn't my rep do that. I said no. I said I was told it would take 2-3 hours and that was 7 1/2 hours ago. the only communication I had was they are working on it and He is working on 2 cars at the same time. Jason replied she will be back shortly. I waited a few minutes and became impatient, so I went back to the cashier's desk and paid the bill. I walked back to the service dept to see if my rep had returned. She had not but Jason had his back to me and was talking to the other rep. He said with an attitude "It's not my problem Don't xxxxing complain to me" Jason then turned around and saw me. I said "I heard that. I am never coming back here again. I am done with Boucher GMC!" and left. It should be noted that Jason has been there several years and my interactions are never pleasant with him. He is annoyed half the time whenever asked questions. In fact about 4 years ago when I had my engine replaced (under warranty) I had a disagreement with Jason. When I picked up the Yukon he was going over the paperwork. The paperwork had stated it was a rebuilt engine. They had my car for many months stating they were trying to locate a new engine which was difficult (covid times) They entire time they always stated new engine. Not once did they mention a rebuilt engine. So when I stated that to him Jason point blank told me a rebuilt engine is a new engine. We argued and he was insistent and arrogant. I may be a woman but I am not ignorant,. Calling a rebuilt engine new is like calling a refurbished appliance new or remodeled home new. It simply isn't true. It is "like new" but it is not new. I cannot believe Jason continues to hold a job in customer service. We will not be returning to any of the Boucher car dealerships. I had continued to give them a chance but I am done. I hope this helps others avoid the aggravation I have experienced More

My appointment was scheduled quickly when the part for my recall issue was received. Everyone from the greeter when I arrived to my review of what was done was courteous and made sure all my questions were a recall issue was received. Everyone from the greeter when I arrived to my review of what was done was courteous and made sure all my questions were answered. More

Oil change was easy to schedule and was able to get in on short notice. Service was fast and car was was a bonus. short notice. Service was fast and car was was a bonus. More

I wasn't informed about the diagnostic cost til 3 hours of me sitting there with no updates THEN dudes came in (1 cust 1 sales guy) and changed the channel while I was watching...I clearly didnt matter as of me sitting there with no updates THEN dudes came in (1 cust 1 sales guy) and changed the channel while I was watching...I clearly didnt matter as the guy mumbled about the view...seriously, cause there was women, racial or???? Just a handmaids tale of a moment. I was trying to get work done on existing vehicle as im ready to trade and buy new...it will NOT be Boucher...im good! More

My sales person Gregory Prince's customer service was great, along with the finance department. Thanks great, along with the finance department. Thanks More

Not interested No Wonderful nice kind helpful. I shouldn't have to write something if I don't want to I shouldn't have to write something if I don't want to More

We were treated fairly and appreciated the service provided . We would refer this dealership to anyone who would ask. provided . We would refer this dealership to anyone who would ask. More

One of the best i ever too. Great service. Fantastic customer service i ever had. Thanks Great service. Fantastic customer service i ever had. Thanks More

Great service and communication I really appreciate the diagnostics and shuttle service to work. Thank you! diagnostics and shuttle service to work. Thank you! More