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Boucher Buick GMC of Waukesha - Service Center

Waukesha, WI

4.2
538 Reviews

538 Reviews of Boucher Buick GMC of Waukesha - Service Center

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April 04, 2025

Very pleased with the entire experience. Our sales person Alex was great. Really took his time explaining the tech. features on the car. More

by stevekeppen
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kendall Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex
Apr 04, 2025 -

Boucher Buick GMC of Waukesha responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Dwight Johnson Service Manager 262-409-2600

April 02, 2025

Waited for nearly 2 hours. Was not once updated had to go ask myself. While care had been sitting in the garage done for sometime, they were all sitting there on the counter lo More

by JTE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not sure who it was. Was never told any names, white male middle aged is who was very rude
Apr 05, 2025 -

Boucher Buick GMC of Waukesha responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Dwight Johnson Service Manager 262-409-2600

March 30, 2025

Extremely knowledgeable. They both stayed at the dealership after closing to make sure that I went home with my new car that day. Gregory was very helpful and patient in show More

by kred1126
Recommend Dealer
Yes
Employees Worked With
Emil English and Gregory Prince
Mar 30, 2025 -

Boucher Buick GMC of Waukesha responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Boucher Buick GMC of Waukesha! Dwight Johnson Service Manager 262-409-2600

March 27, 2025

Nice, clean and very respectful. Very helpful and welcoming. Oustanding service and goes use of time management with no long wait time. More

by weissbrian47
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Majeske
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Burton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 27, 2025 -

Boucher Buick GMC of Waukesha responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Dwight Johnson Service Manager 262-409-2600

March 22, 2025

Wonderful customer oriented service representatives. Really appreciated their work and over and above attitude. Trustworthy! More

by CROSSMARKET
Recommend Dealer
Yes
Employees Worked With
Do
Mar 25, 2025 -

Boucher Buick GMC of Waukesha responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Dwight Johnson Service Manager 262-409-2600

March 18, 2025

Very fast Accurate Helpful Willing to negotiate Want to see the customer happy Informative Friendly More

by BRENDAFLOWERS95
Recommend Dealer
Yes
Employees Worked With
Luke
Mar 18, 2025 -

Boucher Buick GMC of Waukesha responded

Brenda, We are very happy to have provided you with such a positive experience! Luke and our team sincerely value your business and look forward to your next visit. Dwight Johnson Service Manager 262-409-2600

March 07, 2025

Sales process was seem less as both sales staff did an excellent job at working with me through the process. The vehicle Was in immaculate condition on delivery. The final price was very fair and I rec More

by B.hackbarth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Teigland
4.0
This rating includes all reviews, with more weight given to recent reviews.
Cory Elbert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kendall Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Burton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dwight Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kasey Kraus
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tanner and Hannah
Mar 07, 2025 -

Boucher Buick GMC of Waukesha responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Tanner and our team, and we look forward to working with you again. Dwight Johnson Service Manager 262-409-2600

February 26, 2025

They are always friendly upon arrival and explain the service that will be done. I really like that they added a video of the assessment. More

by ahansen1223
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Burton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dwight Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kasey Kraus
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 27, 2025 -

Boucher Buick GMC of Waukesha responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Dwight Johnson Service Manager 262-409-2600

February 16, 2025

After my local dealer wouldn't take my extended warranty I bring it here. They were shocked my local GMC dealer in Brookfield wouldn't take my warranty. They worked with the extended warranty company and it More

by Jeffrey K
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Burton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 17, 2025 -

Boucher Buick GMC of Waukesha responded

Thank you so much, Jeffrey, for your kind words, and for taking the time to leave us this wonderful feedback! Dwight Johnson Service Manager 262-409-2600

February 12, 2025

I was very pleased with the service timely a complete when I was told good job More

by Scott meyer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Burton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 12, 2025 -

Boucher Buick GMC of Waukesha responded

Scott, Thanks for sharing about your experience with Boucher Buick GMC of Waukesha. Jason and our team appreciate your business and hope to see you again soon! Dwight Johnson Service Manager 262-409-2600

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