Boucher Hyundai of Waukesha

Excellent customer service Vehicle was completed in a timely fashion. There were no surprises. Excellent timely fashion. There were no surprises. Excellent More

Great service department and an awesome sales representative! Thank you so much for all of your great help! representative! Thank you so much for all of your great help! More

I’ve brought my car in for service several times, and the communication has been terrible every single time. I understand that scheduling and repairs can take a while, but you’ll be waiting days just to get communication has been terrible every single time. I understand that scheduling and repairs can take a while, but you’ll be waiting days just to get an update. Calls and messages often go unanswered, even from the service manager. On top of that, I’ve had issues missed or overlooked, requiring multiple visits to fix the same problem. They even lost my car in the lot once when I came to pick it up... it took over 20 minutes to find it. Overall, the lack of communication, attention to detail, and organization makes every visit frustrating. The only reason I go anymore is for covered warranty work. More

I really appreciated not being pressured into anything. Staff were all very helpful, knowledgeable and accommodating. One of the best car buying experiences we’ve had. Staff were all very helpful, knowledgeable and accommodating. One of the best car buying experiences we’ve had. More

For the first time being at this dealership, every salesman were professional, try to help if I need any assistance and give any info or understanding when I ask for certain questions about my service salesman were professional, try to help if I need any assistance and give any info or understanding when I ask for certain questions about my services/ cars. More

Alex was very nice personable and professional. He kept me informed of everything from start to finish. It was a pleasure. He kept me informed of everything from start to finish. It was a pleasure. More

The horn of my vehicle stopped working. The vehicle is on recall for the horn and it needs to be replaced. Because my vehicle was produced in Canada, I was told that Boucher needed to get a The vehicle is on recall for the horn and it needs to be replaced. Because my vehicle was produced in Canada, I was told that Boucher needed to get authorization from Canada to fix the issue. I called multiple times to follow up on the issue and no progress was made. Nobody ever called me back to resolve the issue. I am driving around in a vehicle that I bought from Boucher, with no functional horn. This is a dangerous situation. I don't know what I'm going to do. After waiting for several weeks, I moved out of state. Now I am living in Michigan, still with no horn. I'm very concerned about driving my vehicle. Boucher sold me a vehicle produced in Canada without revealing this information. Now Boucher is not performing a recall repair because of these internal difficulties. This is not an acceptable situation. More

We worked with Bryan Perez Duran Not Caleb To the point no pressure provided the vehicle we requested no pressure provided the vehicle we requested More

It was fine. Salesman wasn't too pushy, and I got to test drive before buying. Salesman wasn't too pushy, and I got to test drive before buying. More

Better than last year. Was greeted when I pulled up. Oil change price was too much. Was greeted when I pulled up. Oil change price was too much. More